@Flash wrote:
Depending on the client/MSP, a lot of reports need to be written in Dick and Jane simplicity as the "narrative" is nothing more than a reaffirmation of the check boxes--especially the 'no' answers in the check boxes. Can you imagine the District Manager faced with several hundred reports to be read where a novella was written for each?
@RedRose22 wrote:
For example, the company I mainly edit for doesn't even want the reports to contain the word "very." There is no reason to try to make shoppers keep track of things like that in addition to everything else they have to keep track of.
@jtrinidad2002 wrote:
Ever feel like the MSP leads you to change your answer so they can submit a positive shop to the client?
@jtrinidad2002 wrote:
Ever feel like the MSP leads you to change your answer so they can submit a positive shop to the client? For example, the employee looked at me and smiled for a second but the interaction felt mechanical. They did not give additional eye contact or smile after our interaction was done. The question asks if I felt it was genuine so of course I said no and explained it in my narrative. So they told me they omitted my comment so it doesn’t look negative to the employee.
@Crunchynerd wrote:
@RedRose22 wrote:
For example, the company I mainly edit for doesn't even want the reports to contain the word "very." There is no reason to try to make shoppers keep track of things like that in addition to everything else they have to keep track of.
I think I know which one that is, and in my humble opinion I think they are quite clear about that in their "Recourse Center" or "Tutorial" which they encourage new shoppers to read. But yeah, a year in shoppers may forget about that peculiar rule, especially if they are shopping with shopping with lots of different companies.
@RedRose22 wrote:
@Crunchynerd wrote:
@RedRose22 wrote:
For example, the company I mainly edit for doesn't even want the reports to contain the word "very." There is no reason to try to make shoppers keep track of things like that in addition to everything else they have to keep track of.
I think I know which one that is, and in my humble opinion I think they are quite clear about that in their "Recourse Center" or "Tutorial" which they encourage new shoppers to read. But yeah, a year in shoppers may forget about that peculiar rule, especially if they are shopping with shopping with lots of different companies.
The one I'm talking about doesn't have a recourse center(?), but they have a section of the website with tips and examples. It sounds similar. You make a great point though - some MSCs have these sections, so the shoppers who are concerned about smaller details like that can look there for a better idea of what an ideal report is.
@shoptastic wrote:
@jtrinidad2002 wrote:
Ever feel like the MSP leads you to change your answer so they can submit a positive shop to the client?
I've only had it happen twice (to my knowledge, at least) from hundreds - if not thousands - of shops.
My situation wasn't exactly like that, however. In both cases, the editor/scheduler removed comments I made about not being sure of the timing and occurrence of an event, respectively. I said in the report that I wasn't sure if such and such took place, due to various reasons, but made best guesses.
In both cases, the editor/scheduler said they removed those uncertainty comments. One said the thing wasn't a big deal and wouldn't matter in the big scheme of things to the client, so even if I got it wrong from memory, they wouldn't care much. ....Ummmm.....okkkkkkayyyy....maybe?
It still feels like semi-lying to me, but I did not protest. I was confused about what to do actually. I actually offered to redo the shop for one of them, but the scheduler brushed that idea off.
@1cent wrote:
@shoptastic wrote:
@jtrinidad2002 wrote:
Ever feel like the MSP leads you to change your answer so they can submit a positive shop to the client?
I've only had it happen twice (to my knowledge, at least) from hundreds - if not thousands - of shops.
My situation wasn't exactly like that, however. In both cases, the editor/scheduler removed comments I made about not being sure of the timing and occurrence of an event, respectively. I said in the report that I wasn't sure if such and such took place, due to various reasons, but made best guesses.
In both cases, the editor/scheduler said they removed those uncertainty comments. One said the thing wasn't a big deal and wouldn't matter in the big scheme of things to the client, so even if I got it wrong from memory, they wouldn't care much. ....Ummmm.....okkkkkkayyyy....maybe?
It still feels like semi-lying to me, but I did not protest. I was confused about what to do actually. I actually offered to redo the shop for one of them, but the scheduler brushed that idea off.
The thing is, that people's jobs rely on your reports. If you cannot report something with certainty and back it up with supporting facts, then it did not happen. There are always limitations to memory. Part of the job is working to strengthen our ability to recall events and document them accurately. Still, when it comes time to compose your report, you can only include information about which you are certain. Sometimes that means giving back points. You should always err on the side of caution.
@shoptastic wrote:
I think there's some possible MAJOR MISUNDERSTANDING:
The editor did not remove everything. She/he kept my observations that I specifically said I was making an educated/calculated guess on (such as a timing once).
In other words, I said in the report that I was distracted or forgot to check for something, but believe x/y/z happened based on a/b/c and other circumstantial evidence.
The editor did not remove those shaky comments. Instead, he/she KEPT THEM, BUT REMOVED MY COMMENTS SAYING THEY WERE POSSIBLY INACCURATE.