Im sorry you got such confusing responses. I find the calling before you go rules to be unfair sometimes. I got the same exact message(the first one) from 360 Intel for a closed shop. I called the location and listened to an automated message stating their regular store hours but apparently they had a water leak and was closed the day I scheduled my shop. I told the scheduled all of this, took a picture of the sign on the store saying there was a leak and still they refused to pay.