@MFJohnston wrote:
Living in King County, WA..... Things are largely shutting down here out of necessity. However, to what degree I would suggest that a better approach is to only conduct shops where you can maintain proper safety protocols. Clearly, conducting phone and internet shops will not be an issue... Gas stations should be fine - just stay six feet away from folks, such as the cashier/attendant. Car washes should be okay... Refuse to shake hands if offered.... Keep a bit more distance between yourselves... Wash and sanitize hands....
I think that's the overall point; Conduct only shops that can be done without endangering the safety of others.
I'm not saying to stop MSing entirely, but a large component of shopping does involve interpersonal interaction. I would think it's safe to say that all nursing home, dining, grocery and hotel shops should be cancelled, but probably movie theaters, housing, airport, transit, etc. as well.
The issue with phone shops is that many businesses are being barraged by phone calls right now, so what are really measuring with a phone call? The results won't be beneficial to the client unless they are testing how the staff respond under stress...
I understand that many rely on MSing to pay their bills. I have been one of those in the past, but the very mistake I suggest is being made, is not looking at the bigger picture; A few weeks without shopping will probably not break the majority of shoppers, and could make a difference. The absolute lack of leadership from the MSCs is what bothers me most. They could contact us, offer to expedite pay for those who may need it, at a minimum explain their policy and why they are continuing to do business.
Here in L.A. they are announcing plans to keep renters from being evicted for non-payment. Utility companies are assuring that utilities will not be interrupted for non-payment. Banks are offering to wave interest and monthly payments. If everyone does their part, we can avoid panic and work together to make sure everyone is as healthy and as well taken care of as possible!