I did an online order 1x. I was disappointed at the portion sizes. I felt they "cheated" me since I wasn't there watching them assemble. I won't do an online order again even with the marketing promos they offer at times in their app.
I did shop them for awhile a long time ago and then I got burnt out and felt it was too much effort, so I stopped doing them. I did not like having to get everyone's name/description and it can move so fast down the line. I guess it stressed me out. I liked it so much better when it was a slower time and maybe only 1 or 2 people touched the food all the way down the line.
Heck, Chipotle can afford to mystery shop their brand. If Panda Express, JITB, Carl's/Hardees, 5 guys, Sonic can mystery shop, then Chipotle can too. Even if they only do 1 or 2 visits for the month per store (should do more), but still, it's something that should be done. But I think Chipotle will expect data like they got with those old reports and the companies out there now are not as detailed for that type of report.