I miss Chipotle shops

Especially now they've raised their prices yet again. Their app sucks. And my location's pick-up is awful. They need a mystery shop program now more than ever.

That is all. Just needed to tell someone who would understand

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Yes, I miss them, too. I cant count the number of times theyve screwed up an online order.

I would probably eat there again if I could do it for free or get paid to do it.. But back in the day, I did so many Chipotle shops that I got kind of burned out, I haven't eaten there since I quit doing their mystery shops.

I did an online order 1x. I was disappointed at the portion sizes. I felt they "cheated" me since I wasn't there watching them assemble. I won't do an online order again even with the marketing promos they offer at times in their app.

I did shop them for awhile a long time ago and then I got burnt out and felt it was too much effort, so I stopped doing them. I did not like having to get everyone's name/description and it can move so fast down the line. I guess it stressed me out. I liked it so much better when it was a slower time and maybe only 1 or 2 people touched the food all the way down the line.

Heck, Chipotle can afford to mystery shop their brand. If Panda Express, JITB, Carl's/Hardees, 5 guys, Sonic can mystery shop, then Chipotle can too. Even if they only do 1 or 2 visits for the month per store (should do more), but still, it's something that should be done. But I think Chipotle will expect data like they got with those old reports and the companies out there now are not as detailed for that type of report.

I was unhappy with much of Chipotle's offerings before the MS program ended. I haven't been back since the program ended and don't miss any of their food except for their corn salsa. Just picturing that golden yellow salsa makes me smile.

I put the reports from Chipotle and Blaze in the same annoying category but I loved both their foods so much I continued to do them. Now it hurts every time I have to shell out $11 or so for a meal. I wish they both would came back to mystery shopping. I find my local Blaze allows all sorts of no nos. Almost every crust has holes or big dents or something wrong with it. I agree ( for both of these companies ) you just do not get the same on an online order.

The Blaze closest to me closed its doors permanently and I was not surprised or sorry. More often than not, they burned the bottom of their pizzas to the point where most of the bottom was solid black. I used to buy pizzas there not on shops as a treat to some medical staff I knew. They often burned the bottom even when I asked them to be careful. They did not bother to check before serving the burnt pizzas. I stopped going after a few times.

I also miss Shake Shack shops.

I was burned out on Chipotle when the program ended. I used to do up to 6 a month, and would get at least 2 meals out of each Burrito Bowl. I was sad to see the money go away but I really needed a break from the food. Now I pay for the food maybe 2 times a year. I have done the online orders, never again now that the restaurants are reopened to dine in/walk in orders. I don't think you even get a full scoop of any given ingredient, there was so little food. When I first went back I could not shut off the shopper in me, I have since. LoL.

Blaze Pizza Reports were unnecessarily annoying, but I enjoyed the food. I have been back once since the program ended. I caught myself looking for the employee names. LoL. This was an a location that did not even exist when the program was running. LoL.

Lady Marius
Canadian Mystery Shopper

Edited 1 time(s). Last edit at 05/14/2022 02:24PM by Lady Marius.

I miss the MSC, the fees, and the survey form. I certainly don't miss eating Chipolte.

I do kinda miss them, but I don't miss the MSC themselves or trying to set the shops up.

Is the MSC defunct? I don’t remember who did them. For Chipotle cravings I buy gift cards with Discover rewards. Slightly better than getting cash back. Like $13.50 gets $15.00. Their food is overpriced and under flavored. But it is fresh. Nobody has nicer avocados. Their tortillas were better before the Norovirus scandal. Why don’t they make breakfast?

@Tanischri87 wrote:

Is the MSC defunct? I don’t remember who did them. For Chipotle cravings I buy gift cards with Discover rewards. Slightly better than getting cash back. Like $13.50 gets $15.00. Their food is overpriced and under flavored. But it is fresh. Nobody has nicer avocados. Their tortillas were better before the Norovirus scandal. Why don’t they make breakfast?

Completely. They took on two other clients, Roti and Shake Shack. Roti canceled their program after maybe 2 months. Shake Shake ran for a bit longer but I think it broke the company as those reports were awful and I could tell it was running the scheduler's ragged. They were a lot less polite by then. Then Chipotle kinda hit the skids and they chopped the program down, then canceled it.

My brother and I were having lunch last week (order online and pick up to eat at home) and we were both saying we missed the the shops. Back in the day when they were shopped, Chipotle was great. Great service. Great food. Decent prices. Upbeat, friendly workers who seemed happy and seemed to like where they worked. Managers who came out into the restaurant and visited with customers. Clean tables. That all seemed to change when the Norovirus scandal was going on. It's almost like the Chipotle workers weren't proud of where they worked anymore. Everything seemed to go to hell. The managers didn't come out and introduce themselves anymore, the workers didn't make eye contact, tables were left dirty, different kinds of food were unavailable sometimes. All of a sudden all my reports were negative. Bummer. Then they stopped being shopped. I think the MSC is defunct. I've heard that the owner now works for their former burger client. I wonder what happened to Michelle, the scheduler. I really liked her. I order Chipotle about every 10 days, usually online for pickup at lunchtime. It's okay but not as good as the old days. Accuracy is a problem. I usually open my order and look at it before leaving because it is frequently wrong. They need to be mystery shopped again.

I, too, miss Chipotle shops, but COVID-19 probably would have killed the program if nothing else did before then. I am holding out hope they will find an MSC willing to take them on when the pandemic is truly over.

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I miss Chipotle shops

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