Five Guys, what I'd like to say

They're not looking for this kind of feedback, but if they did:

Sandwich buns that actually hold up and don't melt into mush two bites into the burger....really no matter what toppings I add. I end up taking the bun off and eating the burger with a fork and knife, not kidding.

Music at a volume that doesn't rattle my brain....it's supposed to be a meal, not a club.

Bigger ketchup cups, I like a lot of ketchup. That's just me, probably.

I prefer flame grilled beef versus griddle cooked beef, but I know that's personal preference.

Any changes you would suggest if they were open to anything?

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I'd prefer to get rid of the stupid arcade soda machines. I hate waiting behind some clown that can't make up their mind with 100 options.

give me the old school fountain like at Costco where 2 people can get soda at the same fountain at the same time unless they both want the same flavor.

i get lettuce wraps, so i don't have any complaints on the bun.
No one person should need THAT many fries. Yeah, it's their shtick, but it's overload.
oh I did just report that the music was overpowering.
I consistently notice the top bun is cold. Let it sit on the grill for a while. Train the %^&*cashiers how to ring up gift cards.


Sorry, BigDaddy, but i love those soda machines.
When a soda option is inoperable it would be nice if it was fixed within a 6 month time period. Nice out of order sign though.
The Coke does not taste the same. I only like the machines when it's 9:30 arrival and I"m only clown there.

I'll take MCD coke, In N Out coke, Chick-fil-A coke over 5g coke anytime.

@ShopperGirly wrote:

I consistently notice the top bun is cold. Let it sit on the grill for a while. Train the %^&*cashiers how to ring up gift cards.


Sorry, BigDaddy, but i love those soda machines.
Most soda fountains don't have ginger ale. So I'm all for the Coca Cola freestyle machines. There are usually 2 or 3 of them anyway. I've never had to wait to get my ginger ale, but I have had to try more than one machine, they don't always refill it.

Even if I was spending my own money, I would only get a "little" fry. I rarely make it through half of the pile. But I also like having something to snack on while I'm driving so the leftovers come with me and I keep nibbling on them until they get cold and disgusting.
Let a customer special request a medium rare burger!
Y'all are missing out if you don't try the specialty Sprite (I get the diet version) each season in the Freestyle machine. Also, the Diet Coke is trash, but the vanilla Diet Coke is really good.
Please don't bury the burger underneath those greasy fries!

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The more I learn about people...the more I like my dog..

Mark Twain
I was not aware of music until it was added in the guidelines to hear. Never has it been loud. The fries are what I love. They are good heated in the microwave the next day as long as you add, which I do, the malt vinegar to them. I have never seen a fast food burger place offer choice of meat cooking, I think it might be a health safety issue? I never drink the sodas, always the tea which is as expected.
Why do they always ruin the fries with so much salt that salt is all you can taste?
AZ, ask for light cajun seasoning on the fries, it's still a bit salty, but it adds a little bit of spicy to make it better.
i hate the fries dumped in the bag making it all greasy everywhere.
More new products. I'm ready for a bowl of chili, chili on my fries, or a chili burger!
Hopefully, bankruptcy. One can wish.
I would like to be able to add chili to my hotdog and have a spoon for my shake.
Regarding the messy fries: I always spread 2 napkins on the table, topped with 2 of the paper peanut trays. My husband empties the extra dries into the these and then removes the burgers.
Yep, those peanuts boats can float more than just nuts.
@Morledzep wrote:

AZ, ask for light cajun seasoning on the fries, it's still a bit salty, but it adds a little bit of spicy to make it better.
Client will not let you do that. The report asks how much salt was on the fries. Also, I don't eat hot spicy anything. Why can't they just make the fries plain? They have plenty of salt packets on the condiment counter for people who want to bury their fries in salt.
I agree with you Wolfman. Way too much salt. You can order them unsalted.
Client will not let you do that. The report asks how much salt was on the fries. Also, I don't eat hot spicy anything. Why can't they just make the fries plain? They have plenty of salt packets on the condiment counter for people who want to bury their fries in salt.
AZwolfman states (twice), inquires, and laments - Also, I don't eat anything spicy. Why can't they just make the fries plain? They have plenty of salt packets on the condiment counter for people who want to bury their fries in salt.

Perhaps one should not complete the shop altogether. Simply pay or make it your way, and have it your way. Don't shake the deep-fryer or the bag.

In my opinion, one has bigger issues facing it right in its eyes than salt and spice seasoning.
@AZwolfman

If you want less salt....just ask them for less salt AFTER you order. You can choose to do that or not. But if you think they are over-salted, then you either ask for less salt or stop doing the shops.

I really don't care what they say....there have been times I forgot to ask for cajun after I ordered and I ask them to use cajun instead. You can ask for light salt if you really want to.
Their version of "cajun" isn't exactly spicy..
Whiners!

[...spoken in a whiny voice, use an irritating, high-pitched tone, often characterized by a complaining or plaintive quality that can sound like a high-pitched or shrill sound....]

"Oh, the lights are too bright!"

"The bags are too brown!"

"It's too salty."

"It's not salty enough."

"Gee, they didn't play Tay-Tay today."

What a bunch of whiners! smiling smiley

Sit down. Shut up. Eat the burger. Complete the report. Or don't take the shop. It's that simple.
We're basically paid to "whine" so whatever.

I've honestly only had one shop where the music was too loud. Usually I get music that's barely audible. And they're only going to griddle things so, eh.
After you get the fries, tsste one and return them saying they're too salty. But you'll probably get a new bag with twice as many lightly salted, freshly cooked fries.

Then just report the fries were to salty.
@weatherman2111 wrote:

We're basically paid to "whine" so whatever.

I've honestly only had one shop where the music was too loud. Usually I get music that's barely audible. And they're only going to griddle things so, eh.

@weatherman2111
Actually, we're paid to follow instructions, not to be a "food and atmosphere critic."
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