Sassie photo upload issue

November 04, 2025 01:05AM

For the past six months or so I've had an ongoing issue uploading photos in Sassie from my phone. It starts to upload and then says the photo is 100% uploaded, but then instead of going back to the survey nothing happens. This will happen across multiple MSC Sassie sites and then a few hours later resolve itself, but it happens pretty often. This has been discussed here before but I can't figure out how anyone actually fixed it.

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November 04, 2025 02:02AM

I have had it happen over the years. I think it is usually due to poor cell reception. It doesn't happen to me on my home wifi (using phone at home).

I have a mac and a pc at home. Using the mac for photo uploading onto reports has been a game changer for me. (Teaching the old dog new tricks every day.)

November 04, 2025 03:50AM

I second Bay's statement. I usually encounter the same issue when cellular service is sporty or cut...like swapping between cellular and wifi data

November 04, 2025 04:10AM

Sassie on the phone sux. It is not an app, it is the website rendered for a phone and done very poorly. I did some jobs months ago and have stayed away from Sasie since. They don't pay enough for me enter at home (usually) so If I can't complete the job on a phone I don't do it. I considered a tablet but at the time the tablet cameras were quite privative compared to a phone.

November 04, 2025 04:56AM

That usually only happens to me when I'm in an area with very little cell phone signal. I usually drive to the nearest Lowes (they have better wifi than Home Depot or Walmart) and finish my reports in their parking lot.

November 04, 2025 01:59PM

Thanks for the replies everyone. Unfortunately this is happening to me at home while connected to my speedy wi-fi.

November 04, 2025 04:15PM

I have had this issue and I haven't been able to figure it out either. If the image gets to 100% upload and doesn't go back to the survey page, if I switch to that page, it logs me out of sassie and deletes what I've already entered. I have given up and just do it from a laptop now!

November 04, 2025 06:17PM

I have been having this issue, and it has been happening to me since the most recent update that I had for my Samsung device. I'm also having occasional issues uploading photos on shop metrics. In that case, it doesn't upload the photo and it logs me out of my report.

November 04, 2025 07:48PM

@thunderdeacon wrote:

I have been having this issue, and it has been happening to me since the most recent update that I had for my Samsung device. I'm also having occasional issues uploading photos on shop metrics. In that case, it doesn't upload the photo and it logs me out of my report.

And I'm on an iPhone, so it doesn't seem like this has anything to do with the operating system.

Individual Shopmetrics sites like Coyle tend to work fine for me, although like with Sassie only being able to upload one photo at a time is sure annoying. GigSpot is the absolute worst when it comes to glitches that cause reports to have to be completely redone.

November 06, 2025 06:36PM

Ironically I just grabbed some jobs where I will have to use Sassie on my phone. The trick I found is only have the site with the survey open and to not switch to or open any other windows. I have had the 100% upload then then stuff hangs. I was able to get through my last few of these mostly painless. Save often.

November 06, 2025 06:38PM

I will do the jobs on my phone but will probably bring my laptop so I can confirm and submit in the parking lot.

November 20, 2025 04:16AM

I just encountered this problem again and I followed your advice. Sure enough closing all the other tabs on my phone meant I could upload the photos. Many thanks @87Supra!

@87Supra wrote:

Ironically I just grabbed some jobs where I will have to use Sassie on my phone. The trick I found is only have the site with the survey open and to not switch to or open any other windows. I have had the 100% upload then then stuff hangs. I was able to get through my last few of these mostly painless. Save often.

November 22, 2025 01:50AM

No problem. I did a few more recently with no issues. If you have to open another window or app save first. It is still not as good as an app like Go Spot Check or Mobi Audit but once you figure out how not to make it not break when using it can be acceptable.

November 22, 2025 03:47PM

Send the pic to your email and then save it on to your desk top computer to download on the report. This is what I do with audio recordings that won't upload from my phone.

November 23, 2025 04:13AM

Oh my, that would take FOREVER to enter reports. Route shoppers could never do this.

@Arch Stanton wrote:

Send the pic to your email and then save it on to your desk top computer to download on the report. This is what I do with audio recordings that won't upload from my phone.

November 24, 2025 12:16AM

Yeah, most Sassie jobs don't pay enough to go do it and come home and enter it. If I can't complete it on site and take a quick look at home (spelling) then submit, I don't do it. Unless it pays enough to compensate me for my enter it at home time.

I feel comfortable enough knowing the Sassie limitations on a phone, that I will continue to do certain Sassie work.

November 24, 2025 01:03AM

@87Supra wrote:

Ironically I just grabbed some jobs where I will have to use Sassie on my phone. The trick I found is only have the site with the survey open and to not switch to or open any other windows. I have had the 100% upload then then stuff hangs. I was able to get through my last few of these mostly painless. Save often.

I have found that problem with Shopmetrics but only with Ipsos. If I try to do anything else on my phone, the Ipsos site signs me off, losing any work I've done.

November 24, 2025 12:55PM

@NinS wrote:

Thanks for the replies everyone. Unfortunately this is happening to me at home while connected to my speedy wi-fi.

Yo, Admins!

Please implement a Don't Like button.

TIA

Have synthesizers, will travel...

November 24, 2025 03:58PM

I assume you dislike Sassie, not me, haha!

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