My Samsung Galaxy 5 phone will not charge. Is it dead?

No matter how or where I plug it in, using different cords to connect, it will not charge.I tried to do a "restart but now it just keeps trying to restart, over and over and over.

New battery needed? Phone dead ? Advice please so that when I go to the Verizon store tomorrow I am no totally at the mercy of the sales force.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

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It sounds like a battery. Call Verizon and ask them. They could give you your options over the phone.

Shopping Arkansas, Louisiana, & Mississippi.
Can you get it to shut off completely and then try to turn it back on, instead of just re-starting??? How old is the phone?? I ask because I just had my inexpensive Nokia 3.1 C, that I had for only one year, suddenly quit charging unless I put a weight on the USB cord in just the right position. Drove me crazy. Seems like the USB port inside had something happen to it, and it would not charge unless I did that. But, since it's an inexpensive phone, and it was unlocked, I just found another one on eBay and got it and put the SIM card inside. I like the phone, so I was able to work around it that way. If it's your USB port, I'm not sure it's worth fixing, unless it's under some sort of warranty. Hope you get it figured out!!!
wales, look at the back of the phone. Is your battery swollen? You can get that replaced. The port is a different story.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Thank you, all. I have an appointment at a youbreakifix today. They are certified for Samsung repairs. Every day without a smartphone costs $$$. AND, I love this phone, in spite of irritation with the apps that cannot be deleted.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.


Edited 1 time(s). Last edit at 09/26/2020 12:29PM by walesmaven.
The charging port is damaged but can easily be replaced once the part arrives in a few days. Charming techie told me it wasn't anything I did, the little metal prongs in that interface just go limp with metal fatigue, or some such thing, as phones age. They are throwing in a new battery at no charge although their analysis showed that mine was "amazing for its age."

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
That's good to hear wales! I'm happy that you are getting a new battery. Samsung batteries tend to swell.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
@HonnyBrown wrote:

That's good to hear wales! I'm happy that you are getting a new battery. Samsung batteries tend to swell.

Basically all batteries of this style will swell given enough time and use sad smiley

CEO The Mystery Shoppers Depot
US Wide route shopper with 12k+ shops completed over 48 states and 6 countries.
Airbnb host based in Chicago and 10% discount if you mention this forum
As much as the phones cost, I think they should exceed 2 or 3 years. The batteries on my last 3 Samsungs swelled and heated up after regular use. I am hoping that LG will be different.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
My phone is 10 years old and the battery is not the problem. They are providing a new battery more to anticipate later weakening, but it was not swelled.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
Yep, the Galaxy S5 is a very reliable phone! I gave mine to my Dad when I upgraded. He stopped using it last year when it slipped into the underbelly of his car. That was also the last Samsung that I could choose to avoid traffic circles in Google Maps.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
It is, indeed, a very special phone.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
@HonnyBrown wrote:

Yep, the Galaxy S5 is a very reliable phone! I gave mine to my Dad when I upgraded. He stopped using it last year when it slipped into the underbelly of his car. That was also the last Samsung that I could choose to avoid traffic circles in Google Maps.

Nooo, why would you want to avoid traffic circles! So much fast!

CEO The Mystery Shoppers Depot
US Wide route shopper with 12k+ shops completed over 48 states and 6 countries.
Airbnb host based in Chicago and 10% discount if you mention this forum
Fast only if people know how to use them!

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Oooooh. So now we know why you hate to drive in DC, Honny. I also think that this is a genuine phobia that deserves the same respect that we give for folks who fear heights (Like me). I will tolerate being exposed to my fear, by taking a gondola ride to the top of the highest peak in Germany, but decline to be exposed to very high places without anticipation of a very rewarding experience. Tooling around Dupont Circle probably would not be sufficient compensation if I shared you aversion, Honny.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
wales when I worked in DC, I always took the metro. I also walked to my after work activities. Luckily, I never had the displeasure of trying to navigate traffic circles.

The next town over from me has a pretty good shopping center. It also has 4 traffic circles. Four! Who does that?

I take back streets to get there, or I do my shopping in another city.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
I have an old note 4 that I had to get a new Battery for it had swollen up and I was afraid that I had lost everything but nope new battery and it was as good as new. The only thing is it is CDMA and I cant use it on a GSM network like AT&T, T-Mobile, Wrong freq for US Celluar, Verizon. So I use it as a clock and for cat videos.
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