Market Force Problems/Deactivated???

Hi, I have been shopping for years... In November I got a notification thanking me for completing my 500th shop with MarketForce. Then about a week later they abruptly deactivated me with a copy and paste notice. I tried writing through their "Helpless Desk" and each response came with a different, mundane reason until they sent me one that said that "due to the nature of their business, the reason was a secret".

Then I found out that a few weeks before that, they deactivated my nephew. The a couple of weeks later, they deactivated a friend of mine in the same area. Another friend, who is moving to the town from 1300 miles away, tried to sign up and they told him that he did not meet their needs... Yet I see that they are still in need of shoppers and are bonusing shops. Anyone have any idea of what is up with all of this. I know that me and my nephew never cancelled shops and always had everything in on time and I never got any indication from them prior that there was a problem. I mean, after 500 shops don't you think someone would tell me if I was doing something wrong? I use to think that they were a good company, but I wouldn't count on them if I were you!!!!

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You are in an extremely large boat. Right below your post is a link to More Discussions About Market Force. You will find it quite common that shoppers are being deactivated and none have received answers. Apparently, anything Market Force does is a matter of national security. I don't think anyone has found the magic number yet, but there is a correlation between completing a large number of shops and getting the boot.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Yes I myself have had some funny things happen. My scheduler was always calling, I ran for her and got the job done. Now they have taken off my board a job with photo audits that I spent hours trying to upload. I have seen a change also. They were my favorite, but I am thinking different. I think they just want new faces and really don't care about us the devoted shoppers. harleyshops Wrote:
-------------------------------------------------------
> Hi, I have been shopping for years... In November
> I got a notification thanking me for completing my
> 500th shop with MarketForce. Then about a week
> later they abruptly deactivated me with a copy and
> paste notice. I tried writing through their
> "Helpless Desk" and each response came with a
> different, mundane reason until they sent me one
> that said that "due to the nature of their
> business, the reason was a secret".
>
> Then I found out that a few weeks before that,
> they deactivated my nephew. The a couple of weeks
> later, they deactivated a friend of mine in the
> same area. Another friend, who is moving to the
> town from 1300 miles away, tried to sign up and
> they told him that he did not meet their needs...
> Yet I see that they are still in need of shoppers
> and are bonusing shops. Anyone have any idea of
> what is up with all of this. I know that me and
> my nephew never cancelled shops and always had
> everything in on time and I never got any
> indication from them prior that there was a
> problem. I mean, after 500 shops don't you think
> someone would tell me if I was doing something
> wrong? I use to think that they were a good
> company, but I wouldn't count on them if I were
> you!!!!
I find CFA Market Force Purple lack interaction with their shoppers but they expect you to update them constantly about your shops. I have had no problem with Market Force Blue portal.
I did a number of shops for them and assigned to permanent shops on a route as well. Early last year they deactivated me in the "middle" of completing and submitting shops! It was too strange. Earlier they deactivated my son stating he answered one of the questions incorrectly. He tried to explain but they deactivated him anyway. I would be curious to know the profiles those being deactivated. Smells fishy if you ask me......

Edited 1 time(s). Last edit at 01/21/2012 08:47PM by vsorrentino.
I doubt it seriously they are doing 'profiling' as they need a cross sample of shoppers. I know both males and females who have been deactivated, shoppers in their 20s and shoppers in their 60s, shoppers who are oriental and caucasian and I think black.
You may be correct it isn't a particular group being deactivated but evidently the way it's being done needs address. Those who have performed for them faithfully deserve better. I can't tell you how many times schedules called asking if I would do this assignemnt or that assignment others didn't complete, completed incorrectly or they couldn't get scheduled. Then deactivation?? Makes no sense......
MF does it because they can. MF has plenty of shoppers. They are not going to run out. They don't care if particular shoppers decide not to shop for them anymore and they can afford to cut a certain number of shoppers periodically. Their shops are self-assign and it is easy to sign up as a shopper. They have fairly straight-forward instructions (usually) and easy-easy and fast report forms, most with little or no narrative. This makes their shops easy to do and a perfect training ground for new inexperienced shoppers. So they have a constant supply of incoming newbies. Most of their shops are not difficult and do not require an experienced shopper so there is very little reason from their perspective to cultivate shoppers who have been with them for a while. They are not trying to build an experienced shopper workforce. A newbie can do pretty much the same job for them that an experienced shopper can do because of how their shops and forms are designed.

That said, I do shop for them (not much, as their pay is not stellar). They have some shops I like. If I decide today to never log in and assign myself another shop, MF won't notice or care nor will they e-mail to ask me where I am or why I haven't been around. They have a very casual attitude toward their shoppers and they rarely identify their reason(s) for no longer offering shops to a shopper. Their value to me as a shopper lies in the clients they have that I like, the fast and easy reports, self-scheduling, and they pay like clockwork. But there is no real relationship there. I do, I get paid; when they deactivate me or I choose to go away, it's over.

Market Force is not a bad company. They are not evil or unfair. But they do eliminate shoppers without identifying a reason for the deactivation. And they do it fairly frequently. It doesn't mean shoppers should not sign up with them or should discontinue working for them, it just means shoppers should realize their value (or lack of value) to the company. Work for your own reasons and when it's over, it's over.
Flash Wrote:
-------------------------------------------------------
> Loyalty is not a strong suit in IC arrangements.


I fully agree. A few companies, very few will remember you because of what you did. I once had a scheduler who is now the VP of a large MS company who told me that I saved her butt several times. So, when I receive a recruitment letter or some exceptionally good words from new schedulers from that company, I always think of what she said. But this trait is very, very rare.
AustinMom Wrote:
-------------------------------------------------------
> MF does it because they can. MF has plenty of
> shoppers. They are not going to run out. They
> don't care if particular shoppers decide not to
> shop for them anymore and they can afford to cut a
> certain number of shoppers periodically. Their
> shops are self-assign and it is easy to sign up as
> a shopper. They have fairly straight-forward
> instructions (usually) and easy-easy and fast
> report forms, most with little or no narrative.
> This makes their shops easy to do and a perfect
> training ground for new inexperienced shoppers.
> So they have a constant supply of incoming
> newbies. Most of their shops are not difficult
> and do not require an experienced shopper so there
> is very little reason from their perspective to
> cultivate shoppers who have been with them for a
> while. They are not trying to build an
> experienced shopper workforce. A newbie can do
> pretty much the same job for them that an
> experienced shopper can do because of how their
> shops and forms are designed.
>
> That said, I do shop for them (not much, as their
> pay is not stellar). They have some shops I like.
> If I decide today to never log in and assign
> myself another shop, MF won't notice or care nor
> will they e-mail to ask me where I am or why I
> haven't been around. They have a very casual
> attitude toward their shoppers and they rarely
> identify their reason(s) for no longer offering
> shops to a shopper. Their value to me as a
> shopper lies in the clients they have that I like,
> the fast and easy reports, self-scheduling, and
> they pay like clockwork. But there is no real
> relationship there. I do, I get paid; when they
> deactivate me or I choose to go away, it's over.
>
>
> Market Force is not a bad company. They are not
> evil or unfair. But they do eliminate shoppers
> without identifying a reason for the deactivation.
> And they do it fairly frequently. It doesn't
> mean shoppers should not sign up with them or
> should discontinue working for them, it just means
> shoppers should realize their value (or lack of
> value) to the company. Work for your own reasons
> and when it's over, it's over.


Regardless of your dissertation...... Not many humans appreciate being called and asked to do shops for companies on the fly helping them meet their quota then "deactivated" for no apparant reason or explanation.
"Regardless of your dissertation...... Not many humans appreciate being called and asked to do shops for companies on the fly helping them meet their quota then "deactivated" for no apparant reason or explanation."

I fully agree vsorrentino. That is simply unprofessional. And for no reason. But they don't have to tow the line. They have too many shoppers. The best revenge is make more money with other companies.

I suspect some of the staff are trigger-happy and they just delete or cancel. There is no customer-service acumen at all. Sometimes it is connected with how they are compensated or the training they are provided. I just had a conversation with the so called support help who cancelled my existing assignments and told me I asked them to. So I wasted my whole afternoon.

In analyzing the situation, I realize my problem was that I overestimated the ability and training of the support and I was partly to blame for the outcome. I learned my lesson.

And as AustinMom said, "They have a very casual
> attitude toward their shoppers and they rarely
> identify their reason(s) for no longer offering
> shops to a shopper. Their value to me as a
> shopper lies in the clients they have that I like,
> the fast and easy reports, self-scheduling, and
> they pay like clockwork. But there is no real
> relationship there. I do, I get paid; when they
> deactivate me or I choose to go away, it's over."

Exactly my feelings! That is what's said as "There is
no warmth in her attitude." Don't expect
any meaningful or lasting relationship with this company
or any MSC. My feeling is I can take them or leave them.
There are plenty of MSC who could prove to be better than
MF. Believe me.
Dissertation or not, of course individuals don't appreciate being told "we don't want you anymore" whether they are told why or not. "Why?" is a natural question, but being told why you are being dumped doesn't help the dumped shopper's feelings in most cases. Nobody wants to be dumped for any reason. But my point here is that MF doesn't care whether their cast-off shoppers appreciate it or not. MF is done with those shoppers and does not care whether they are happy about it. They are dumping the shopper and they do not intend to discuss or argue about the reason and they refuse to provide one. They have a huge supply of new shoppers because of the way they do business and they do not tremendously value their individual shoppers. I am not defending that stance as being "right." I am merely stating how it is. Keeping it real. It's a case of "It is what it is." And, since it is working for them, it probably will not change.
You, your nephew, and your friend all knew that all three of you worked with MF? All it would take would be one of you firing off a hasty email that mentioned the others, and that would do it. Or perhaps your relocating friend cited all three of you in his application as references.

And how is it that since being deactivated, you "see that they are still in need of shoppers and are bonusing shops"? Wouldn't you have to log in to see if bonuses are being offered?


harleyshops Wrote:
-------------------------------------------------------
> Hi, I have been shopping for years... In November
> I got a notification thanking me for completing my
> 500th shop with MarketForce. Then about a week
> later they abruptly deactivated me with a copy and
> paste notice. I tried writing through their
> "Helpless Desk" and each response came with a
> different, mundane reason until they sent me one
> that said that "due to the nature of their
> business, the reason was a secret".
>
> Then I found out that a few weeks before that,
> they deactivated my nephew. The a couple of weeks
> later, they deactivated a friend of mine in the
> same area. Another friend, who is moving to the
> town from 1300 miles away, tried to sign up and
> they told him that he did not meet their needs...
> Yet I see that they are still in need of shoppers
> and are bonusing shops. Anyone have any idea of
> what is up with all of this. I know that me and
> my nephew never cancelled shops and always had
> everything in on time and I never got any
> indication from them prior that there was a
> problem. I mean, after 500 shops don't you think
> someone would tell me if I was doing something
> wrong? I use to think that they were a good
> company, but I wouldn't count on them if I were
> you!!!!

D'Agosto


"What does it mean? You ask. I answer not/For meaning, but myself must echo, What?/And tell it as I saw it, on the spot."
Actually I think Market Force posts jobs on Jobslinger. That may be how the OP knows or she may have other friends who still shop for them.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
LisaSTL Wrote:
-------------------------------------------------------
> Actually I think Market Force posts jobs on
> Jobslinger. That may be how the OP knows or she
> may have other friends who still shop for them.


Ok good point Lisa. They do show up on Jobslinger sometimes.

D'Agosto


"What does it mean? You ask. I answer not/For meaning, but myself must echo, What?/And tell it as I saw it, on the spot."
And you made a really good point about having all those people associated. In all honesty, MF is deactivating people so much that there has to be way more to it than any of us will ever figure out and since they hold themselves in such high esteem they will not tellwinking smiley

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I've been told to "Write them a formal email. They are human too and want to be treated as such." Of course I've written them many times. I did again as I do about every 6 months for the last several years. Hoping that they may since they are a giant and keep gobbeling up other companies I enjoyed shopping for. As soon as they do, I lose out on those jobs.
If you're curious, here's the last communication they sent to my email just today:

ME:
I would like to shop with you. Several of the companies I have shopped for in the past have been acquired by Marketforce. I would like to continue to do those jobs, but I need my account activated. Is there any way you could please be willing to do that for me?
Thanks,

THEM:
We have opted to discontinue our Independent Contractor Agreement and will no longer be offering you any future assignments. Thank you for your past efforts on our behalf.

Thank you.
Patricia
Help Desk Shopper Advocate
helpdesk@marketforce.com
www.marketforceshopper.com
That Shopper Advocate sure wasn't advocating for you now was she, LOL! I'm too old school and not ready to treat robots as sentient beings.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
AustinMom Wrote:
-------------------------------------------------------
> Dissertation or not, of course individuals don't
> appreciate being told "we don't want you anymore"
> whether they are told why or not. "Why?" is a
> natural question, but being told why you are being
> dumped doesn't help the dumped shopper's feelings
> in most cases. Nobody wants to be dumped for any
> reason. But my point here is that MF doesn't care
> whether their cast-off shoppers appreciate it or
> not. MF is done with those shoppers and does not
> care whether they are happy about it. They are
> dumping the shopper and they do not intend to
> discuss or argue about the reason and they refuse
> to provide one. They have a huge supply of new
> shoppers because of the way they do business and
> they do not tremendously value their individual
> shoppers. I am not defending that stance as being
> "right." I am merely stating how it is. Keeping
> it real. It's a case of "It is what it is." And,
> since it is working for them, it probably will not
> change.

Going with your "Just suck it up" approach......... WHATEVER
That's the point here. They don't value any of their shoppers. They have plenty of shoppers and shoppers are a dime a dozen to them. Review and evaluation of shopper work is done by some type of computer parameters, shoppers are not individually evaluated. Work for your own reasons. When you accept a shop, do it because you want whatever that shop offers and the pay is worth it to you. If you accept a bonused shop, be sure you get an appropriate amount of payment for the shop rather than doing it because you are building a relationship or doing a favor. It's a business transaction with Market Force. There is no personal relationship.
vsorrentino Wrote:
-------------------------------------------------------
> Going with your "Just suck it up"
> approach......... WHATEVER


Is this really a MFI employee? That works at the help desk.

Caviler attitude.

I hope she never answers any of my help questions.
Is there any precautions I can take to lessen my chance of being de-activated?

Or am I SOL?
Other than being very careful in completing assignments and reporting on them, I don't really know as I was deactivated because I did not want to do the same type of auditing any longer. As I said, someone is trigger happy there. Luckily for me, someone bothered to call me and asked why. She reactivated my account without my asking. I did not really care and when a scheduler asked me how much it would take for me to do a shop I did not like to do, I said no amount of money would. I think they finally believed me. I emphasized that I may have done a shop well, but that does not mean I want to do it again.

I feel that each time I stick to my principle, my relationship with the company seems to be better. Maybe someday they will deactivate my account again the way they have been doing to others.

What is SOL?
S--- out of luck.

In response to that you are probably SOL. Some deactivations have been with cause, most seem to be related to completing a large number of shops. Maybe they like weeding out shoppers who remember when jobs paid morewinking smiley

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I abruptly had my account deactivated on purple with no explanation and no response to email inquiries. Seems to me that this eventually hurts the customers because they do not get the best evaluators (as there seems to be little rhyme or reason to why people are dropped) and they have already developed a reputation for being quirky and secretive. I think this will eventually just be to the detriment of Purple because I think customers check the boards too.

Frustrating, but better to learn early on while doing interactions with them. Live and let live, what with the more fish and oceans and whatnot...

Edited 1 time(s). Last edit at 01/28/2012 01:05AM by pdxandrew.
I wondered why I hadn't been getting shop notifications from them in August, and after emailing they said that they had deactivated my account. I had to go through the sign up process all over again. I did that, did a few shops for them, and now I haven't received any shop notifications since. I can't figure it out.
I just got a phone call from them today so I can do a theater check , go to 3 showings sharting at 1:30 and the last at 7:30 compensating $12/shop. When I said no, she upped it to $20. Counting moviegoers is not my idea of a good time.

On hte other side I love doing their burger chains, the upscale ones, and hope they don't delete me. They called me 3 times this week to do the different shops so maybe in northern New England they need us.
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