> I agree with Flash. I believe Mr. Quinlan is a
> fraud based on some info someone else gave me.


A fraud? How so? I am not arguing with you, just what do you mean by fraud?

JASFLALMT Wrote:
-------------------------------------------------------
> > I agree with Flash. I believe Mr. Quinlan is a
> > fraud based on some info someone else gave me.
>
>
> A fraud? How so? I am not arguing with you, just
> what do you mean by fraud?


I don't believe he represents Chem Dry. His number is a cell phone and now he no longer answers calls.

I also used the email provided Ed.Quinlan@hrisupport.com and he did reply. His CC was to Kelly.Jensen@hrisupport.com

It would seem like a lot of trouble to set up an hrisupport domain just to send and receive emails to shoppers. I don't know why they would do that, why bother if they have no worries about any legal repercussions? They were under no obligation to shoppers for anything, it was all Franchise Compliance's responsibility. We couldn't touch Harris legally if we wanted to, so I feel as if the motivation is well placed by Mr. Quinlan.

frodosdojo Wrote:
-------------------------------------------------------
> JASFLALMT Wrote:
> --------------------------------------------------
> -----
> > > I agree with Flash. I believe Mr. Quinlan is
> a
> > > fraud based on some info someone else gave
> me.
> >
> >
> > A fraud? How so? I am not arguing with you,
> just
> > what do you mean by fraud?
>
>
> I don't believe he represents Chem Dry. His number
> is a cell phone and now he no longer answers
> calls.

What results have you gotten from him ? What has he actually done, other than take your name and number ?

If he is under no obligation to do anything and surely he has done absolutely nothing, then why waste your time with him ?



JASFLALMT Wrote:
-------------------------------------------------------
> I also used the email provided
> Ed.Quinlan@hrisupport.com and he did reply. His
> CC was to Kelly.Jensen@hrisupport.com
>
> It would seem like a lot of trouble to set up an
> hrisupport domain just to send and receive emails
> to shoppers. I don't know why they would do that,
> why bother if they have no worries about any legal
> repercussions? They were under no obligation to
> shoppers for anything, it was all Franchise
> Compliance's responsibility. We couldn't touch
> Harris legally if we wanted to, so I feel as if
> the motivation is well placed by Mr. Quinlan.
>
> frodosdojo Wrote:
> --------------------------------------------------
> -----
> > JASFLALMT Wrote:
> >
> --------------------------------------------------
>
> > -----
> > > > I agree with Flash. I believe Mr. Quinlan
> is
> > a
> > > > fraud based on some info someone else gave
> > me.
> > >
> > >
> > > A fraud? How so? I am not arguing with you,
> > just
> > > what do you mean by fraud?
> >
> >
> > I don't believe he represents Chem Dry. His
> number
> > is a cell phone and now he no longer answers
> > calls.

Take my name and number? What do you mean by that? I called him, and since I just called him for the first time yesterday and emailed him shortly thereafter,(he emailed me back quickly) it remains to be seen if he can help or not. I really wouldn't expect any results in such a short period of time. It certainly can't hurt to contact him. What exactly do you think he could do in a 24 hour period of time?

Since I was unable to get the Utah Labor Commission to help me and I am owed $218.33 by Franchise Compliance, I can hardly see that it is a waste of time to send a simple email and phone call to see if I can get results. Considering how much time I had to spend filing the claim and staying in touch with the Utah investiagor to no avail (and spend postage sending documents), I can't see how sending a free email and making a free phone call (which only took about 10 minutes of my time) is a waste of time.

Anyway, how much money are you out?

frodosdojo Wrote:
-------------------------------------------------------
> What results have you gotten from him ? What has
> he actually done, other than take your name and
> number ?
>
> If he is under no obligation to do anything and
> surely he has done absolutely nothing, then why
> waste your time with him ?
>
>
>
> JASFLALMT Wrote:
> --------------------------------------------------
> -----
> > I also used the email provided
> > Ed.Quinlan@hrisupport.com and he did reply.
> His
> > CC was to Kelly.Jensen@hrisupport.com
> >
> > It would seem like a lot of trouble to set up
> an
> > hrisupport domain just to send and receive
> emails
> > to shoppers. I don't know why they would do
> that,
> > why bother if they have no worries about any
> legal
> > repercussions? They were under no obligation
> to
> > shoppers for anything, it was all Franchise
> > Compliance's responsibility. We couldn't touch
> > Harris legally if we wanted to, so I feel as if
> > the motivation is well placed by Mr. Quinlan.
> >
> > frodosdojo Wrote:
> >
> --------------------------------------------------
>
> > -----
> > > JASFLALMT Wrote:
> > >
> >
> --------------------------------------------------
>
> >
> > > -----
> > > > > I agree with Flash. I believe Mr. Quinlan
> > is
> > > a
> > > > > fraud based on some info someone else
> gave
> > > me.
> > > >
> > > >
> > > > A fraud? How so? I am not arguing with
> you,
> > > just
> > > > what do you mean by fraud?
> > >
> > >
> > > I don't believe he represents Chem Dry. His
> > number
> > > is a cell phone and now he no longer answers
> > > calls.

JASFLALMT Wrote:
-------------------------------------------------------
> Take my name and number? What do you mean by
> that? I called him, and since I just called him
> for the first time yesterday and emailed him
> shortly thereafter,(he emailed me back quickly) it
> remains to be seen if he can help or not. I
> really wouldn't expect any results in such a short
> period of time. It certainly can't hurt to
> contact him. What exactly do you think he could
> do in a 24 hour period of time?
>
> Since I was unable to get the Utah Labor
> Commission to help me and I am owed $218.33 by
> Franchise Compliance, I can hardly see that it is
> a waste of time to send a simple email and phone
> call to see if I can get results. Considering how
> much time I had to spend filing the claim and
> staying in touch with the Utah investiagor to no
> avail (and spend postage sending documents), I
> can't see how sending a free email and making a
> free phone call (which only took about 10 minutes
> of my time) is a waste of time.
>
> Anyway, how much money are you out?
>

He has been unresponsive to several other people. I did not know you just contacted him yesterday and he responded. What did he tell you he would do ? He has not done what he told others he would do.

I never worked for this company but I can see the signs on the wall.

I'm just saying I believe he won't help - you don't have to believe me. I believe the other people who said he doesn't return their calls and has done nothing.

Okay, well you said you thought he was a fraud. Like I pointed out in one of my previous posts, I don't know why he would bother setting up an hrisupport domain just to pacify shoppers, and to CC his email to another person with this same email domain doesn't make any sense. At any rate, I will get no results whatsoever if I take no action at all. Maybe it will be productive, maybe it won't, but doing nothing will result in nothing.

frodosdojo Wrote:
-------------------------------------------------------
> JASFLALMT Wrote:
> --------------------------------------------------
> -----
> > Take my name and number? What do you mean by
> > that? I called him, and since I just called
> him
> > for the first time yesterday and emailed him
> > shortly thereafter,(he emailed me back quickly)
> it
> > remains to be seen if he can help or not. I
> > really wouldn't expect any results in such a
> short
> > period of time. It certainly can't hurt to
> > contact him. What exactly do you think he
> could
> > do in a 24 hour period of time?
> >
> > Since I was unable to get the Utah Labor
> > Commission to help me and I am owed $218.33 by
> > Franchise Compliance, I can hardly see that it
> is
> > a waste of time to send a simple email and
> phone
> > call to see if I can get results. Considering
> how
> > much time I had to spend filing the claim and
> > staying in touch with the Utah investiagor to
> no
> > avail (and spend postage sending documents), I
> > can't see how sending a free email and making a
> > free phone call (which only took about 10
> minutes
> > of my time) is a waste of time.
> >
> > Anyway, how much money are you out?
> >
>
> He has been unresponsive to several other people.
> I did not know you just contacted him yesterday
> and he responded. What did he tell you he would do
> ? He has not done what he told others he would
> do.
>
> I never worked for this company but I can see the
> signs on the wall.
>
> I'm just saying I believe he won't help - you
> don't have to believe me. I believe the other
> people who said he doesn't return their calls and
> has done nothing.

I know for sure that Kelly Jenson works for Chem-dry and he says that he ishe trying to help use get our money, he is taking names and numbers of mystery shoopers that havent goten paid. I email him over my invoice and he stated that he is trying to locate the company and this is his email address Kelly.Jensen@hrisupport.com and I have spoken to him personally.

Thanks for all of the info. on this horrible business. I will call the phone number for Mr. Quinlan next week. It is hard to believe that none of the regulatory agencies can intervene on this issue. It is a sad statement that the door is open for scammers to step right in and take advantage of others.

It's been a week. Has anyone heard from Quinlan or Kelly ?

LOL! We should all fly to his home ( and camp out in front of his shack (I am assuming it is a shack since he is so poor he can't pay his independent contractors....) until he doles out the CASHOLA.

techman01 Wrote:
-------------------------------------------------------
> show up at his house.

Edited 1 time(s). Last edit at 07/29/2012 01:12AM by Iguana.

frodosdojo Wrote:
-------------------------------------------------------
> It's been a week. Has anyone heard from Quinlan or
> Kelly ?

Kelly Jenson is very hard to get. He is suppose to be out of the office until Monday. My credit card company called him on Friday and that is what Jade the customer service mannger stated yto him I did locate his address and I google map his home address I am talking about the owner of Franchise. I was thinking about calling the attorney general in smithville utah on Monday because that is where the owner of Francise lives.

Iguana Wrote:
-------------------------------------------------------
> LOL! We should all fly to his home ( and camp out
> in front of his shack (I am assuming it is a shack
> since he is so poor he can't pay his independent
> contractors....) until he doles out the CASHOLA.
>
> techman01 Wrote:
> --------------------------------------------------
> -----
> > show up at his house.


Trust me the owner of Franchise House is nice I google map his house and after I got his address. I think he just like ripping people off.

Kelly sounds just as reliable as Quinlan. I would never say not to try. I believe should try everything. But my instinct says these people with HRI are pulling your leg.

Now when you said the owner of Franchise Compliance you do mean Adam, right ? Which address do you have for him ? Because the one he used for the company was for rent a few months ago so he is not living there. But since he rents it out, he may have to get a landlord license. If he is renting a home with no license, he can be reported for that.

NiaRelf Wrote:
-------------------------------------------------------
> frodosdojo Wrote:
> --------------------------------------------------
> -----
> > It's been a week. Has anyone heard from Quinlan
> or
> > Kelly ?
>
> Kelly Jenson is very hard to get. He is suppose to
> be out of the office until Monday. My credit card
> company called him on Friday and that is what Jade
> the customer service mannger stated yto him I did
> locate his address and I google map his home
> address I am talking about the owner of Franchise.
> I was thinking about calling the attorney general
> in smithville utah on Monday because that is where
> the owner of Francise lives.

Ed Mcquinan or Ed Quinlan, whatever this guy's name is, has nothing to do with Franchise Compliance not paying us for our services. Why anyone is in contact with him is beyond me. We need to get together and file a class action lawsuit against this company. From another FC post, I would have thought he is a lawyer. Which he's not. He's an employee of Harris Research, which owns Chem Dry. I suggest we start messaging one another through our private e-mail accounts. Like this, we are all on the same page and know what steps are being taken to recover our losses and what actions have proved to be dead ends.

shortysgirl Wrote:
-------------------------------------------------------
> Ed Mcquinan or Ed Quinlan, whatever this guy's
> name is, has nothing to do with Franchise
> Compliance not paying us for our services. Why
> anyone is in contact with him is beyond me. We
> need to get together and file a class action
> lawsuit against this company. From another FC
> post, I would have thought he is a lawyer. Which
> he's not. He's an employee of Harris Research,
> which owns Chem Dry. I suggest we start messaging
> one another through our private e-mail accounts.
> Like this, we are all on the same page and know
> what steps are being taken to recover our losses
> and what actions have proved to be dead ends.

I think you are toally right. I think I might have a plan I have been in contact with alot of other agencys that have been directing me .

i am in for a class action suit....I don't care if mr quinlan hears us or not..we all have the documentation and the edge....

They don't owe me any money but I was thinking yall should start a blog (or I can do it no problem) and start to centralize all the info. There is enough folks on this forum and the v forum to start a lawsuit and bring some media and police attention to this matter. I don't mind collecting data since we already know this guy has been doing this for years.

I think that would be great to start a blog I will also do research and there are other forms out there have complained about this company too. All of the information that I get I will email it to you.

Thanks

I started the blog and put up some basic info on this crisis. I hope it's okay to post the link, if not, I apologize and just pm me and I will email it to you:

[franchisecompliance.blogspot.com]

Actually going through the info gave me some ideas which I will do more research on and post when I've accomplished something.

Interesting and informative blog. Since Mr. Valdez has at least one, and probably several other business ventures, it is nice to know if a potential client Googles his name they will have a wealth of information at their fingertips.

Well, shame on ME for not doing research before completing a carpet cleaning shop for the very nice jbishop@franchisecompliance.com! I had done a shop for this company several years ago and had been paid for it.

It is a shame that shoppers should have to take the time to research a company before accepting any shop. Thank goodness I really did need my carpets cleaned and the technician was fabulous. I'll stop expecting payment any day now.

What worries me the most is that I am a veteran shopper with over 10 years of experience. If I can be deceived, I shudder to think of how many newbies have been drawn into this. Shame, shame, shame on this company. When shoppers spend their own money and are not reimbursed, absolutely positively NOT okay!

@Lisa Thanks. I hope we can put an end to this man scamming people.

@Shume One of the important messages I have learned from this forum is to check the company before you shop and then come back here and keep checking ! Unfortunately, this site is not well known to all mystery shoppers.

shume Wrote:

> It is a shame that shoppers should have to take
> the time to research a company before accepting
> any shop. Thank goodness I really did need my
> carpets cleaned and the technician was fabulous.
> I'll stop expecting payment any day now.
>

This is a very important point that shume makes. We not only have to research a company the first time we work for it, we must stay alert to changes in companies we accept jobs for. Franchise Compliance has never been a fast-paying company but it was at one time a company that paid its shoppers on time. I did a carpet-cleaning shop (big cash output on my part) and a couple of low $-output shops in 2009 and was paid on time. Sometime in late 2010 or around then, can't remember exactly, the tide turned and this company's payments got later and later and slowed to a stop. Shops were offered in my area but luckily for me I had been forewarned by friends here on the forum. It's sad when a good company goes bad.

mozzjen Wrote:
-------------------------------------------------------
> I have contacted the Utah BBB and the Utah
> Attorney General. Neither one of them can help
> with this situation. Also, I submitted a formal
> complaint with the Utah Dept. of Labor and they
> can't help either. They told me to submit a
> complaint to my state Dept. of Labor since the
> work was done in my state. I am in the process of
> submitting this complaint and we will see what
> happens.
>
> I have also e-mailed everyone that I have an
> e-mail address for at Franchise Compliance
> multiple times and never get a response. I don't
> think they pay because no one can force them too.
> I think the attorney idea is a great idea, but we
> would need a large group of folks to pitch in to
> make it worth while.


I have to respectfully disagree with your ascertation that the BBB and Attorney General's office can't help.

The BBB can contact them on your behalf and depending on their response can give you some assistance. Give it some time to work. The simple fact of submitting a complaint to the BBB, even if it is unsucessful for you, alerts others to the problem with the company in a way that is more much serious than anonymous posts on a forum. The more that complain, the more public the problem becomes. The result is the company might be shamed into changing their late payment practices. The client will become more likely to pull their business and give it to a more reputable MSP. Less shoppers will work for that company.

As for the the Attorney General's office, it certainly takes more than one complaint regarding an amount of a few hundred dollars for them to act. However, the longest journey starts with but a single step. Image if hundreds had submitted legitimate complaints about Freeman to the Texas Attorney General? I'm sure that would have gotten their attention and resulted in action from them.

I agree a group effort is required and each of us must contribute in the way we can. It takes minimal effort to file an online complaint with the BBB. A letter to the Attorney General takes little additional effort with a little tool known as "cut and paste."

Happy shopping and good luck.

Hi. I've been reading all of your posts. I am wondering if anyone has tried to go to small claims court and file a claim against the company?

@vlade the BBB will not get involved in business to business complaints - they only handle consumer complaints. If you look at their website you will see they have not documented any complaints about FC in 2012. They did note that numerous shoppers had complained they had not been paid and they let the complaints from 2011 on their record but that's about it.

As for the AG, I cannot say but it seems that if shoppers have been reporting on the v forum that they contacted the AG in 2010 and here it is 2012 and the man is still ripping people off, I don't see how the AG has helped.

We need some new strategies.

What about suing them in small claims court? I'm sure noone from this company will show up.Don't you automatically win if this happens?

kmms1200 Wrote:
-------------------------------------------------------
> What about suing them in small claims court? I'm
> sure noone from this company will show up.Don't
> you automatically win if this happens?

This is true, but you have to find him first. He doesn't live at the address he has listed for the company. Plus, there is a question of jurisdiction. It would be great if all victims could band together for a suit that would not inconvenience them anymore than they have been.