I have been a QACI shopper for several years and I enjoy doing restaurant shops for them. I think they hired a new editor and, I received several Emails with questions on my report. Some of the questions were already covered in my report. Has anyone else experienced this with them?

A lot of the time editors just want some clarification. I suggest just do it. It will take a minute or 2 out and done.

I worked with Judy and Jay there at Qaci and they are nice people to work with.

Judy and Jay are nice but the new editor- leaves much to be desired! She's picky and as stingy as Scrooge with the ratings!

Do you have a website for them? I can seem to find them on the internet.

I had a similar experience with ServiceCheck. Tried to be patient with the new editor but it was just not getting anywhere. I wrote to the person who hired me to ask for a new editor and got one. YMMV.

amie068 Wrote:
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> Do you have a website for them? I can seem to find
> them on the internet.


[www.qacinc.com]

I wasn't so lucky with Customer Impact. A certain editor is like the callous on my foot! Can't get rid of her even though I specifically asked to have someone else! When she was out on maternity leave lately it was like a heaven on earth for me...only full scores for my reports! But she is picky and so militant!! Drama queen par excellence!

Michael C Wrote:
-------------------------------------------------------
> I had a similar experience with ServiceCheck.
> Tried to be patient with the new editor but it was
> just not getting anywhere. I wrote to the person
> who hired me to ask for a new editor and got one.
> YMMV.

lol. I know who you are talking about.

I had the same problems with that editor at Customer Impact.

It's a relief to understand I'm not the only one feeling negatively about this editor. so Ok guys, do you have a clue whom to talk to? Surely this editing manager/supervisor has some authority figure as her superior ? Please PM me in case you dont wanna stand out on these boards. The scheduler wont help, that much I know, and I think the other editors fear this troublemaker too!

The specific editor you're speaking of overseas the other editors. Sorry those are the breaks.

sportofficial Wrote:
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> Judy and Jay are nice but the new editor- leaves
> much to be desired! She's picky and as stingy as
> Scrooge with the ratings!


You mean: (Sample Stingy Editor): Your shop has been Graded!

Despite misspellings, punctuation, capitalization, sentence structure, content, run on sentences, incorrect plural use form and paragraph spacing, your report was great!

I gave you a 2!

I am aware of that audrialyn,


But is she the absolute head or proprietor of the company? I don't think so!



audrialyn30 Wrote:
-------------------------------------------------------
> The specific editor you're speaking of overseas
> the other editors. Sorry those are the breaks.

Judy and Jay are at Qaci's Sunny, and I guess Qaci's stingy editor will be easier to do away with...but the editing manager/supervisor at Customer Impact is as pesty as a pest can be.....


SunnyDays2 Wrote:
-------------------------------------------------------
> sportofficial Wrote:
> --------------------------------------------------
> -----
> > Judy and Jay are nice but the new editor-
> leaves
> > much to be desired! She's picky and as stingy
> as
> > Scrooge with the ratings!
>
>
> You mean: (Sample Stingy Editor): Your shop has
> been Graded!
>
> Despite misspellings, punctuation, capitalization,
> sentence structure, content, run on sentences,
> incorrect plural use form and paragraph spacing,
> your report was great!
>
> I gave you a 2!

Hello Sportofficial,

I am the head of operations at Customer Impact. If you would like to handle this professionally, you are free to contact me at anytime. My name and contact information are posted on our website, which is available to you and anyone else interested in contacting us. I will be happy to review your past shops with you, as well as the feedback and grades that you have been given.

Regarding the editor you are very clearly referring to, Amanda Morrissey has been part of our team since 2001, and has been the head of our editing department for the past five years. The editors on her team work closely with both Amanda and me, and I guarantee you that "fear" is absolutely not a word we would ever use to describe our feelings for her. Having reviewed her work continuously over the past several years, I am aware that she is one of our toughest editors. While she is strict, she is also fair, and she works her hardest to ensure that we provide the quality that our clients have come to expect from us. I believe I know which client you have shopped for, and I can also assure you that they are one of our toughest clients to please.

I am sorry that you feel like you have been singled out or treated unfairly, but I sincerely doubt that is the case. As any editor will tell you, our job would be made much easier if we did not have to contact shoppers for additional information or provide feedback on shops completed. We do both though, in order to provide a better product for our clients, and to help our shoppers perform their jobs to the best of their ability. If you would like to share your concerns with me, feel free to contact me at your convenience.

Thank you,
Adrienne Dobson
adobson@customerimpactinfo.com
www.customerimpactinfo.com


sportofficial
Posts:204
[ PM ]
It's a relief to understand I'm not the only one feeling negatively about this editor. so Ok guys, do you have a clue whom to talk to? Surely this editing manager/supervisor has some authority figure as her superior ? Please PM me in case you dont wanna stand out on these boards. The scheduler wont help, that much I know, and I think the other editors fear this troublemaker too!

Thank you for your input. I appreciate you took your time to reply on these boards.

I tried to deal with this issue privately. Not once or twice. Every time I've been told my request could not be granted.

This clearly does not concern just me. Without posters bringing up any names, other OP's understood readily to whom I was referring, and another admitted to have had issues with Amanda as well.

You wouldn't hear me complaining of any other editor at Customer Impact because all the others are rational and they do not seek or create issues where they do not exist.

All I asked for was to have another editor because as much as you think highly of her, I feel like walking on egg shells when she is editing my reports. I do shops as my part-time 'occupation' but I also want them to be enjoyable for us. When Amanda wasn't around, everything was smooth and the other editors only gave us excellent scores. Did I do anything different? Did I all of a sudden have some sort of inspiration and become a better shopper? Certainly not- I wasn't even aware she wasn't around until I specifically requested that it wouldn't be Amanda AGAIN to edit my shop. When they told me she was on maternity leave I took more shops from Customer Impact than I normally do because for me this felt like a breathe of fresh air!


FYI just last week I asked another employee of Customer Impact for a referral to talk things over with whoever is Amanda's superior. To date I didn't even receive acknowledgement to my email. This person usually replies ASAP to any query.

So why does customer impact want to discuss this with me now? Because this issue has come out on these public boards? Thank you but no thank you!

I would not waste your precious time to go over all my shops. I've been shopping for Customer Impact and at this client for years. Amanda is my one and only complaint in there. If you scroll up this same thread which started up as a complaint about Qaci's new editor, you would understand that with other companies, shoppers' requests to switch editors were honored. I don't see why Customer Impact has to make such a big deal out of my and probably others' similar requests!

I am not the only shopper who feels this way about Amanda. Listen to your shoppers. You need them as much as your esteemed supervisory editor!




cidobson Wrote:
-------------------------------------------------------
> Hello Sportofficial,
>
> I am the head of operations at Customer Impact.
> If you would like to handle this professionally,
> you are free to contact me at anytime. My name
> and contact information are posted on our website,
> which is available to you and anyone else
> interested in contacting us. I will be happy to
> review your past shops with you, as well as the
> feedback and grades that you have been given.
>
> Regarding the editor you are very clearly
> referring to, Amanda Morrissey has been part of
> our team since 2001, and has been the head of our
> editing department for the past five years. The
> editors on her team work closely with both Amanda
> and me, and I guarantee you that "fear" is
> absolutely not a word we would ever use to
> describe our feelings for her. Having reviewed
> her work continuously over the past several years,
> I am aware that she is one of our toughest
> editors. While she is strict, she is also fair,
> and she works her hardest to ensure that we
> provide the quality that our clients have come to
> expect from us. I believe I know which client you
> have shopped for, and I can also assure you that
> they are one of our toughest clients to please.
>
> I am sorry that you feel like you have been
> singled out or treated unfairly, but I sincerely
> doubt that is the case. As any editor will tell
> you, our job would be made much easier if we did
> not have to contact shoppers for additional
> information or provide feedback on shops
> completed. We do both though, in order to provide
> a better product for our clients, and to help our
> shoppers perform their jobs to the best of their
> ability. If you would like to share your concerns
> with me, feel free to contact me at your
> convenience.
>
> Thank you,
> Adrienne Dobson
> adobson@customerimpactinfo.com
> www.customerimpactinfo.com
>
>
> sportofficial
> Posts:204
> [ PM ]
> It's a relief to understand I'm not the only one
> feeling negatively about this editor. so Ok guys,
> do you have a clue whom to talk to? Surely this
> editing manager/supervisor has some authority
> figure as her superior ? Please PM me in case you
> dont wanna stand out on these boards. The
> scheduler wont help, that much I know, and I think
> the other editors fear this troublemaker too!