As previously mentioned in another post [www.mysteryshopforum.com], I have a legitimate beef with CORI. I gave fair warning here and on their Facebook page that I would publish the emails about this if I got no relief. I haven't, and in fact my posts on Facebook have been removed. Oh, and they dinged my rating TWICE. Once the first time they yanked the shop, and then again when they yanked it the secind time. Therefore, here it is. Sorry about the length.
Shawn
Job# 3809292
Your report has been placed on error as we are missing information. This has happened because you did not use an acceptable browser to submit your report. At this time, we are only compatible with IE. Please re-submit your report using IE by midnight tonight.
If you have any further questions, please let me know.
Thank you
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
-----Original Message-----
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Thursday, January 17, 2013 10:59 PM
To: Leiber, Jennifer; Creger, Alicia
Subject
XXXXXX
Importance: High
Re: Job# 3809292
Good Evening:
Attached is a Microsoft One Note file containing the text file downloaded after completion of the report for the above noted job#. The confirmation for this job is 3Y5-W3R-3RQ. Neither the confirmation page nor the text file shows any sort of error. I have received an error in the past, so I know what to look for. In fact, the text file specifically states that I was using IE. I understand that your site is doing upgrade work and I have been VERY patient when uploading reports of late, as I have had to completely redo reports once, twice, sometimes three times on numerous occasions. This report was submitted correctly and it isn't fair that I should have to re-submit it. I have been away from my computer all day, and have just turned it on to find a deadline of midnight for this shop and there is no way, even if I wanted to, that I can get that done. I have seven other reports to do tonight, four of them for Cori. The attached text file should be all you require for that report, and I should receive full credit for it as I did everything correctly.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
What version of IE are you using?
The following in your report text tells us what browser the shopper uses:
Submitted: 1/12/2013 6:26:42 PM
ShopID: 698495
JobID: 3809292
ShopID: 698495
Browser: Netscape 5.0 (Windows)
If a shopper uses IE, it will say Internet Explorer. Any other browser will show as Netscape 5.0
Please feel free to contact me with any further questions or concerns, Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
-----Original Message-----
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Friday, January 18, 2013 2:26 PM
To: Leiber, Jennifer
Subject: REXXXXXXX
Now I have just been unassigned. This needs to be fixed.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
This has been reassigned.
Thanks
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
-----Original Message-----
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Friday, January 18, 2013 2:15 PM
To: Leiber, Jennifer
Subject: REXXXXXX
Jennifer:
That is not the correct text file. The arrival and leaving times are not even the same as in the text file I have. I checked my notes to be sure, and my times jive, yours do not.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
-----Original Message-----
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Friday, January 18, 2013 2:10 PM
To: Creger, Alicia
Subject: RE: XXXXXXX
Alicia:
I don't know what text file you guys are reading, but the text file I downloaded, which I attached to my lest message has this:
Submitted: 1/12/2013 7:49:04 AM
Form: XXXXXXX_0512
ShopID: 698495
JobID: 3809292
ShopID: 698495
Browser: Microsoft Internet Explorer 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0;
at the beginning. There are no error messages in it either.
You need to resubmit the report using IE.
Please feel free to contact me with any further questions or concerns, Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
From: Corporate Research International [mailto:status@mysteryshops.com]
Sent: Saturday, January 19, 2013 1:17 PM
To: shawnthewoman2.0@gmail.com
Subject: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Dear Shawn,
You have been unassigned from job: #3809292 (XXXXXXXX OF FOLEY, AL) because you were scheduled to perform this job on 1/18/2013 1:00:00 AM but we have not received the report from you. Please feel free to contact your direct scheduler with any questions. We would be happy to work with you if you are interested in reshopping this location.
Thank you for your hard work, we do appreciate it.
Scheduling Department
Corporate Research International
Email: status@mysteryshops.com
Website: Mysteryshops.Com
________________________________________
Your Auditor ID is 698495 and you signed up with Corporate Research International on 11/18/2011 8:07:51 AM. If you have forgotten your password please click here.
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Sunday, January 20, 2013 11:55 AM
To: Leiber, Jennifer; Creger, Alicia
Subject: FW: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Importance: High
Unassigned again. Please fix this. Perhaps I’m not being clear, let me try to clarify.
We all know some sort of upgrade is going on with the CORI system. Whatever is being done, it has made uploading reports a nightmare, a fact which I know you are aware of, since there is a message about it on the CORI homepage. I have lost count of the number of reports I’ve had to re-do because they wouldn’t submit. And because we are forced to use IE, the reports can’t be recovered as they could if we could use Firefox. I have re-did those reports without complaint. As far as the report at issue, something in the system has posted, on your end, an incorrect text file. I submitted the shop and received confirmation. I then downloaded the text file. Neither the confirmation, nor the text file had any errors. According to CORI’s own instructions, once I receive the confirmation, it means my report has been successfully submitted. Also by CORI’s recommendation, the text file should be downloaded in case “there were any problems with your submission, you may be asked to send this file to us as an e-mail attachment.” Clearly, there was a problem with the submission and I have uploaded to you the text file. However, the problem with the submission is CORI’s, not mine. I did the report using IE, as the text file clearly shows. The exit time from MY text file matches the exit time from my receipt. The time on YOUR text file does not. It is quite clear that I have the correct text file and you do not. I uploaded my text file to you when first presented with the issue. The purpose of doing so, at least it’s the way I understand it, is so that CORI can fix the submission problem, so that I won’t be required to resubmit a report. I’ve completed this job, and it was done correctly. I expect to have this job reinstated ASAP and I expect to get paid for it. I did nothing wrong and have already spent way too much time trying to explain the unfairness in what you are asking me to do, when it should be plain as day.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
Shawn,
There is no need to clarify. I do work here and know of the maintenance. You also do, as this is posted on the home page.
I do have you reassigned and this will need to be in today. This cannot be extended any longer.
Thank you
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Monday, January 21, 2013 4:53 PM
To: Leiber, Jennifer
Subject: RE: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Jennifer, have you bothered to actually take the time to compare the text files, then compare them with my receipt from the shop? It is counterproductive and downright ridiculous to keep going around and around about this. The text file you sent me is not the one from my shop, period. Why will you not admit this, get it fixed, and lets move on? I enjoy doing shops for CORI very much and would like to continue in good standing, but I refuse to be railroaded when I know I was not in error, and have no problem posting my experience in public forums if I am not paid for this shop, without re-doing it, and if my rating is not restored.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
That is fine. Resubmit the report is you wish.
Thank you
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
Shawn:
I have checked the shop and what we received on our end for this job ID is the following:
Submitted: 1/12/2013 6:26:42 PM
Form: XXXXXX_0512
ShopID: 698495
JobID: 3809292
ShopID: 698495
Browser: Netscape 5.0 (Windows)
itemEditing: FALSE
itemFormNameXXXXXX_0512
ShopDate:
ArriveHr: 2
ArriveMin: 59
ArriveAMPM: PM
Expense: 1.42
EndHr:
EndMin:
greet_1_name:
greet_1_num_emp_aisle:
greet_1_gender:
greet_1_num_cust_aisle:
greet_1_3_other:
greet_1_com:
greet_2_name:
greet_2_num_emp_aisle:
greet_2_gender:
greet_2_num_cust_aisle:
greet_2_3_other:
greet_2_com:
greet_3_name:
greet_3_num_emp_aisle:
greet_3_gender:
greet_3_num_cust_aisle:
greet_3_3_other:
greet_3_com:
selling_name:
selling_num_emp_aisle:
selling_gender:
selling_num_cust_aisle:
deptshopped_0606:
selling_4_comm:
selling_5_0311_comm:
selling_12_0509_comm:
selling_comm:
checkout_1_1_Open:
checkout_1_1_Aval:
checkout_1_2_Open:
checkout_1_2_Aval:
checkout_1_3_Open:
checkout_1_3_Aval:
checkout_2:
checkout_3:
checkout_5:
checkout_int_1_name:
checkout_int_1_gender:
checkout_int_1_Num_Lane:
checkout_int_1_4_com:
checkout_int_1_Com:
checkout_int_2_name:
checkout_int_2_gender:
checkout_int_2_Num_Lane:
checkout_int_2_4_com:
checkout_int_2_com:
Evaluation_Summary:
WebDate:
WebHr:
WebMin:
Web_5_Comments:
Web_6_Comments:
hidMP3Required: 0
Submit: Submit
Please feel free to contact me with any further questions or concerns,
Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Monday, January 21, 2013 6:17 PM
To: Creger, Alicia
Subject: RE: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Alicia :
The text file you sent sort of proves the point I’ve been trying to drive home all along. Your text file has a time of arrival of 2:59 pm and no exit time. Mine has arrival at 3:15 pm and exit at 3:58 pm, which correlates with my receipt which shows a check-out time of 3:57 pm. Your text file shows expenses of $1.42. Mine shows expenses of $1.82, which again, correlates with my receipt. Additionally, while I know I am frequently late turning in reports, as I do a lot of shops, I only received one late notice on this shop on 1/12/13. The next late notice I received was on 1/17/2013, and that was when I was notified of the purported error. If my report had been submitted at 6:26 PM on 1/12, as your text file says, I would have already received three late notices. I also know if there was an error, it would say so at the bottom of the text file. I have had this happen before. I have pasted my text file and my receipt below for confirmation.
Submitted: 1/12/2013 7:49:04 AM
Form: XXXXX_0512
ShopID: 698495
JobID: 3809292
ShopID: 698495
Browser: Microsoft Internet Explorer 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0E; .NET4.0C)
itemEditing: FALSE
itemFormName: XXXXXXX_0512
ShopDate: 1/11/2013
ArriveHr: 3
ArriveMin: 15
ArriveAMPM: PM
Expense: 1.82
EndHr: 3
EndMin: 58
EndAMPM: PM
greet_1_name: Ben
greet_1_num_emp_aisle: 1
greet_1_gender: 1
greet_1_num_cust_aisle: 1
greet_1_1: 1
greet_1_2: 1
greet_1_3: 10
greet_1_com: The associate said, "Hey, how are you doing?"
greet_2_name: Joe
greet_2_num_emp_aisle: 1
greet_2_gender: 1
greet_2_num_cust_aisle: 2
greet_2_1: 1
greet_2_2: 1
greet_2_3: 10
greet_2_com: The associate asked if I was finding everythin okay as we passed one another.
greet_3_name: Fred
greet_3_num_emp_aisle: 1
greet_3_gender: 1
greet_3_num_cust_aisle: 1
greet_3_1: 1
greet_3_2: 1
greet_3_3: 10
greet_3_com: The associate asked how I was doing as we passed one another.
selling_name: Brad
selling_num_emp_aisle: 1
selling_gender: 1
selling_num_cust_aisle: 1
deptshopped_0606: Paint
selling_1: 1
selling_1a: 3
selling_2: 2
selling_3: 6
selling_4: 9
selling_4_comm:
selling_5: 1
selling_5_0311_comm: The associate asked how big of a job I was working on.
selling_6: 1
selling_7: 1
selling_8k: 1
selling_10_0112: 2
selling_9: 2
selling_10: 2
selling_11: 1
selling_12_0509: 2
selling_12_0509_comm: The associate walked me to the item and asked one question, but that was all.
selling_comm: I passed the associate twice with no offer of help, so I walked to the paint counter and said I was looking for a paint sprayer. He walked me to the display and asked if I had a big job, as there were all sizes. I said it was a whole house. He pointed to a couple of large sprayers and said that they were airless. I asked, "What if you have a compressor?" He said that in that case the hardware department had all kinds of adapters. I asked, "So all of these are airless?" He said, "Yes, with a compressor, you attach the paint right to it." I asked which he recommended. He said it made no difference. He then asked if he could help me find anything else, and left the area when I said no.
checkout_1: 1
checkout_1_1_Open: 4
checkout_1_1_Aval: 6
checkout_1_2_Open:
checkout_1_2_Aval:
checkout_1_3_Open:
checkout_1_3_Aval:
checkout_2: 0
checkout_3: 0
checkout_4: 6
checkout_5: 0
checkout_6: 6
checkout_int_1_name: Susan
checkout_int_1_gender: 0
checkout_int_1_Num_Lane: 2
checkout_int_1_1: 2
checkout_int_1_2: 1
checkout_int_1_3: 1
checkout_int_5_0811: 0
checkout_int_5_0112: 2
checkout_int_6_0112: 2
checkout_int_1_4: 1
checkout_int_1_4_com:
checkout_int_1_Com: The associate said, "Hi," as I walked up to the counter. She rang me up, accepted my payment, then thanked me after the transaction was complete. She never mentioned the XXXXXXX card.
checkout_int_2_name: Dottie
checkout_int_2_gender: 0
checkout_int_2_Num_Lane: 1
checkout_int_2_1: 1
checkout_int_2_2: 1
checkout_int_2_3: 1
checkout_int_2_4: 1
checkout_int_2_4_com:
checkout_int_2_com: I heard the assocaite say good afternoon to the customer and she thanked him when the transaction was complete. No mention of a XXXXXXX card was made.
Evaluation_Summary: Most of the associates I encountered seemed as if the were willing to help me in any way possible while I shopped, with the exception of the selling skills associate, who twice had the opportunity to offer assistance and twice failed to do so. When he was forced to help me, he offered very little in actual assistance. The cashiers I encountered were friendly, if not overly motivated to help me.
WebDate: 1/12/2013
WebHr: 6
WebMin: 30
WebAMPM: AM
Web_1_0811: 2
Web_1: 7
Web_2: 7
Web_3a: 1
Web_3b: 1
Web_3d: 1
Web_3e: 2
Web_4_chk02: 1
Web_4_chk04: 1
Web_4_chk05: 1
Web_4_chk06: 1
Web_4_chk11: 1
Web_4_chk12: 1
Web_4_chk13: 1
Web_4_chk14: 1
Web_4_chk15: 1
Web_4_chk16: 1
Web_4_chk17: 1
Web_4_chk18: 1
Web_5_Comments: There was nothing I couldn't find.
Web_6_Comments: Nothing would have kept me from purchasing online.
hidMP3Required: 0
Submit: Submit
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
This is the last submission we received from you. If you resubmitted, we did not receive it.
If you are not using IE, the information does not submit correctly.
Please feel free to contact me with any further questions or concerns,
Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Monday, January 21, 2013 7:12 PM
To: Creger, Alicia
Subject: RE: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Alicia, I only submitted once, and this is the text file I downloaded after that submission. I typically don’t have any trouble with the XXXXXX reports, only the XXXXXX. I did use IE as my text file reflects. Why can’t I get you guys to entertain the idea that the system went screwy, I don’t know and sent reports the wrong way or something. I’m not a tech guru so I don’t know what happened. All I know is I submitted the shop using IE, I had no problems doing so at the time, and I received confirmation and a text file showing no errors and that matches my receipt. Everything has been sent to you to see in black and white. I know you people aren’t stupid, so I don’t get why you can’t just fix this when You can see I did everything correctly.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
You were asked to resubmit because the first submission did not come through correctly.
By your own admission, you did not attempt to resubmit.
Had you resubmitted the report five days ago when we asked you to, this matter would now be resolved.
It is the responsibility of the shopper to ensure that reports are submitted correctly. Had you done so, then there would not have been a problem.
We have given you multiple opportunities to correct this issue.
I apologize for any inconvenience, but there is nothing further we can do to assist you.
Please feel free to contact me with any further questions or concerns,
Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
Shawn
Job# 3809292
Your report has been placed on error as we are missing information. This has happened because you did not use an acceptable browser to submit your report. At this time, we are only compatible with IE. Please re-submit your report using IE by midnight tonight.
If you have any further questions, please let me know.
Thank you
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
-----Original Message-----
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Thursday, January 17, 2013 10:59 PM
To: Leiber, Jennifer; Creger, Alicia
Subject
XXXXXX
Importance: High
Re: Job# 3809292
Good Evening:
Attached is a Microsoft One Note file containing the text file downloaded after completion of the report for the above noted job#. The confirmation for this job is 3Y5-W3R-3RQ. Neither the confirmation page nor the text file shows any sort of error. I have received an error in the past, so I know what to look for. In fact, the text file specifically states that I was using IE. I understand that your site is doing upgrade work and I have been VERY patient when uploading reports of late, as I have had to completely redo reports once, twice, sometimes three times on numerous occasions. This report was submitted correctly and it isn't fair that I should have to re-submit it. I have been away from my computer all day, and have just turned it on to find a deadline of midnight for this shop and there is no way, even if I wanted to, that I can get that done. I have seven other reports to do tonight, four of them for Cori. The attached text file should be all you require for that report, and I should receive full credit for it as I did everything correctly.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
What version of IE are you using?
The following in your report text tells us what browser the shopper uses:
Submitted: 1/12/2013 6:26:42 PM
ShopID: 698495
JobID: 3809292
ShopID: 698495
Browser: Netscape 5.0 (Windows)
If a shopper uses IE, it will say Internet Explorer. Any other browser will show as Netscape 5.0
Please feel free to contact me with any further questions or concerns, Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
-----Original Message-----
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Friday, January 18, 2013 2:26 PM
To: Leiber, Jennifer
Subject: RE
XXXXXXX
Now I have just been unassigned. This needs to be fixed.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
This has been reassigned.
Thanks
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
-----Original Message-----
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Friday, January 18, 2013 2:15 PM
To: Leiber, Jennifer
Subject: RE
XXXXXX
Jennifer:
That is not the correct text file. The arrival and leaving times are not even the same as in the text file I have. I checked my notes to be sure, and my times jive, yours do not.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
-----Original Message-----
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Friday, January 18, 2013 2:10 PM
To: Creger, Alicia
Subject: RE: XXXXXXX
Alicia:
I don't know what text file you guys are reading, but the text file I downloaded, which I attached to my lest message has this:
Submitted: 1/12/2013 7:49:04 AM
Form: XXXXXXX_0512
ShopID: 698495
JobID: 3809292
ShopID: 698495
Browser: Microsoft Internet Explorer 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0;
at the beginning. There are no error messages in it either.
You need to resubmit the report using IE.
Please feel free to contact me with any further questions or concerns, Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
From: Corporate Research International [mailto:status@mysteryshops.com]
Sent: Saturday, January 19, 2013 1:17 PM
To: shawnthewoman2.0@gmail.com
Subject: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Dear Shawn,
You have been unassigned from job: #3809292 (XXXXXXXX OF FOLEY, AL) because you were scheduled to perform this job on 1/18/2013 1:00:00 AM but we have not received the report from you. Please feel free to contact your direct scheduler with any questions. We would be happy to work with you if you are interested in reshopping this location.
Thank you for your hard work, we do appreciate it.
Scheduling Department
Corporate Research International
Email: status@mysteryshops.com
Website: Mysteryshops.Com
________________________________________
Your Auditor ID is 698495 and you signed up with Corporate Research International on 11/18/2011 8:07:51 AM. If you have forgotten your password please click here.
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Sunday, January 20, 2013 11:55 AM
To: Leiber, Jennifer; Creger, Alicia
Subject: FW: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Importance: High
Unassigned again. Please fix this. Perhaps I’m not being clear, let me try to clarify.
We all know some sort of upgrade is going on with the CORI system. Whatever is being done, it has made uploading reports a nightmare, a fact which I know you are aware of, since there is a message about it on the CORI homepage. I have lost count of the number of reports I’ve had to re-do because they wouldn’t submit. And because we are forced to use IE, the reports can’t be recovered as they could if we could use Firefox. I have re-did those reports without complaint. As far as the report at issue, something in the system has posted, on your end, an incorrect text file. I submitted the shop and received confirmation. I then downloaded the text file. Neither the confirmation, nor the text file had any errors. According to CORI’s own instructions, once I receive the confirmation, it means my report has been successfully submitted. Also by CORI’s recommendation, the text file should be downloaded in case “there were any problems with your submission, you may be asked to send this file to us as an e-mail attachment.” Clearly, there was a problem with the submission and I have uploaded to you the text file. However, the problem with the submission is CORI’s, not mine. I did the report using IE, as the text file clearly shows. The exit time from MY text file matches the exit time from my receipt. The time on YOUR text file does not. It is quite clear that I have the correct text file and you do not. I uploaded my text file to you when first presented with the issue. The purpose of doing so, at least it’s the way I understand it, is so that CORI can fix the submission problem, so that I won’t be required to resubmit a report. I’ve completed this job, and it was done correctly. I expect to have this job reinstated ASAP and I expect to get paid for it. I did nothing wrong and have already spent way too much time trying to explain the unfairness in what you are asking me to do, when it should be plain as day.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
Shawn,
There is no need to clarify. I do work here and know of the maintenance. You also do, as this is posted on the home page.
I do have you reassigned and this will need to be in today. This cannot be extended any longer.
Thank you
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Monday, January 21, 2013 4:53 PM
To: Leiber, Jennifer
Subject: RE: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Jennifer, have you bothered to actually take the time to compare the text files, then compare them with my receipt from the shop? It is counterproductive and downright ridiculous to keep going around and around about this. The text file you sent me is not the one from my shop, period. Why will you not admit this, get it fixed, and lets move on? I enjoy doing shops for CORI very much and would like to continue in good standing, but I refuse to be railroaded when I know I was not in error, and have no problem posting my experience in public forums if I am not paid for this shop, without re-doing it, and if my rating is not restored.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
That is fine. Resubmit the report is you wish.
Thank you
Jennifer Leiber
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3354
F: 206-666-5242
jleiber-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
Shawn:
I have checked the shop and what we received on our end for this job ID is the following:
Submitted: 1/12/2013 6:26:42 PM
Form: XXXXXX_0512
ShopID: 698495
JobID: 3809292
ShopID: 698495
Browser: Netscape 5.0 (Windows)
itemEditing: FALSE
itemFormName
XXXXXX_0512
ShopDate:
ArriveHr: 2
ArriveMin: 59
ArriveAMPM: PM
Expense: 1.42
EndHr:
EndMin:
greet_1_name:
greet_1_num_emp_aisle:
greet_1_gender:
greet_1_num_cust_aisle:
greet_1_3_other:
greet_1_com:
greet_2_name:
greet_2_num_emp_aisle:
greet_2_gender:
greet_2_num_cust_aisle:
greet_2_3_other:
greet_2_com:
greet_3_name:
greet_3_num_emp_aisle:
greet_3_gender:
greet_3_num_cust_aisle:
greet_3_3_other:
greet_3_com:
selling_name:
selling_num_emp_aisle:
selling_gender:
selling_num_cust_aisle:
deptshopped_0606:
selling_4_comm:
selling_5_0311_comm:
selling_12_0509_comm:
selling_comm:
checkout_1_1_Open:
checkout_1_1_Aval:
checkout_1_2_Open:
checkout_1_2_Aval:
checkout_1_3_Open:
checkout_1_3_Aval:
checkout_2:
checkout_3:
checkout_5:
checkout_int_1_name:
checkout_int_1_gender:
checkout_int_1_Num_Lane:
checkout_int_1_4_com:
checkout_int_1_Com:
checkout_int_2_name:
checkout_int_2_gender:
checkout_int_2_Num_Lane:
checkout_int_2_4_com:
checkout_int_2_com:
Evaluation_Summary:
WebDate:
WebHr:
WebMin:
Web_5_Comments:
Web_6_Comments:
hidMP3Required: 0
Submit: Submit
Please feel free to contact me with any further questions or concerns,
Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Monday, January 21, 2013 6:17 PM
To: Creger, Alicia
Subject: RE: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Alicia :
The text file you sent sort of proves the point I’ve been trying to drive home all along. Your text file has a time of arrival of 2:59 pm and no exit time. Mine has arrival at 3:15 pm and exit at 3:58 pm, which correlates with my receipt which shows a check-out time of 3:57 pm. Your text file shows expenses of $1.42. Mine shows expenses of $1.82, which again, correlates with my receipt. Additionally, while I know I am frequently late turning in reports, as I do a lot of shops, I only received one late notice on this shop on 1/12/13. The next late notice I received was on 1/17/2013, and that was when I was notified of the purported error. If my report had been submitted at 6:26 PM on 1/12, as your text file says, I would have already received three late notices. I also know if there was an error, it would say so at the bottom of the text file. I have had this happen before. I have pasted my text file and my receipt below for confirmation.
Submitted: 1/12/2013 7:49:04 AM
Form: XXXXX_0512
ShopID: 698495
JobID: 3809292
ShopID: 698495
Browser: Microsoft Internet Explorer 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0E; .NET4.0C)
itemEditing: FALSE
itemFormName: XXXXXXX_0512
ShopDate: 1/11/2013
ArriveHr: 3
ArriveMin: 15
ArriveAMPM: PM
Expense: 1.82
EndHr: 3
EndMin: 58
EndAMPM: PM
greet_1_name: Ben
greet_1_num_emp_aisle: 1
greet_1_gender: 1
greet_1_num_cust_aisle: 1
greet_1_1: 1
greet_1_2: 1
greet_1_3: 10
greet_1_com: The associate said, "Hey, how are you doing?"
greet_2_name: Joe
greet_2_num_emp_aisle: 1
greet_2_gender: 1
greet_2_num_cust_aisle: 2
greet_2_1: 1
greet_2_2: 1
greet_2_3: 10
greet_2_com: The associate asked if I was finding everythin okay as we passed one another.
greet_3_name: Fred
greet_3_num_emp_aisle: 1
greet_3_gender: 1
greet_3_num_cust_aisle: 1
greet_3_1: 1
greet_3_2: 1
greet_3_3: 10
greet_3_com: The associate asked how I was doing as we passed one another.
selling_name: Brad
selling_num_emp_aisle: 1
selling_gender: 1
selling_num_cust_aisle: 1
deptshopped_0606: Paint
selling_1: 1
selling_1a: 3
selling_2: 2
selling_3: 6
selling_4: 9
selling_4_comm:
selling_5: 1
selling_5_0311_comm: The associate asked how big of a job I was working on.
selling_6: 1
selling_7: 1
selling_8k: 1
selling_10_0112: 2
selling_9: 2
selling_10: 2
selling_11: 1
selling_12_0509: 2
selling_12_0509_comm: The associate walked me to the item and asked one question, but that was all.
selling_comm: I passed the associate twice with no offer of help, so I walked to the paint counter and said I was looking for a paint sprayer. He walked me to the display and asked if I had a big job, as there were all sizes. I said it was a whole house. He pointed to a couple of large sprayers and said that they were airless. I asked, "What if you have a compressor?" He said that in that case the hardware department had all kinds of adapters. I asked, "So all of these are airless?" He said, "Yes, with a compressor, you attach the paint right to it." I asked which he recommended. He said it made no difference. He then asked if he could help me find anything else, and left the area when I said no.
checkout_1: 1
checkout_1_1_Open: 4
checkout_1_1_Aval: 6
checkout_1_2_Open:
checkout_1_2_Aval:
checkout_1_3_Open:
checkout_1_3_Aval:
checkout_2: 0
checkout_3: 0
checkout_4: 6
checkout_5: 0
checkout_6: 6
checkout_int_1_name: Susan
checkout_int_1_gender: 0
checkout_int_1_Num_Lane: 2
checkout_int_1_1: 2
checkout_int_1_2: 1
checkout_int_1_3: 1
checkout_int_5_0811: 0
checkout_int_5_0112: 2
checkout_int_6_0112: 2
checkout_int_1_4: 1
checkout_int_1_4_com:
checkout_int_1_Com: The associate said, "Hi," as I walked up to the counter. She rang me up, accepted my payment, then thanked me after the transaction was complete. She never mentioned the XXXXXXX card.
checkout_int_2_name: Dottie
checkout_int_2_gender: 0
checkout_int_2_Num_Lane: 1
checkout_int_2_1: 1
checkout_int_2_2: 1
checkout_int_2_3: 1
checkout_int_2_4: 1
checkout_int_2_4_com:
checkout_int_2_com: I heard the assocaite say good afternoon to the customer and she thanked him when the transaction was complete. No mention of a XXXXXXX card was made.
Evaluation_Summary: Most of the associates I encountered seemed as if the were willing to help me in any way possible while I shopped, with the exception of the selling skills associate, who twice had the opportunity to offer assistance and twice failed to do so. When he was forced to help me, he offered very little in actual assistance. The cashiers I encountered were friendly, if not overly motivated to help me.
WebDate: 1/12/2013
WebHr: 6
WebMin: 30
WebAMPM: AM
Web_1_0811: 2
Web_1: 7
Web_2: 7
Web_3a: 1
Web_3b: 1
Web_3d: 1
Web_3e: 2
Web_4_chk02: 1
Web_4_chk04: 1
Web_4_chk05: 1
Web_4_chk06: 1
Web_4_chk11: 1
Web_4_chk12: 1
Web_4_chk13: 1
Web_4_chk14: 1
Web_4_chk15: 1
Web_4_chk16: 1
Web_4_chk17: 1
Web_4_chk18: 1
Web_5_Comments: There was nothing I couldn't find.
Web_6_Comments: Nothing would have kept me from purchasing online.
hidMP3Required: 0
Submit: Submit
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
This is the last submission we received from you. If you resubmitted, we did not receive it.
If you are not using IE, the information does not submit correctly.
Please feel free to contact me with any further questions or concerns,
Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
From: Shawn Hume [mailto:shawnthewoman2.0@gmail.com]
Sent: Monday, January 21, 2013 7:12 PM
To: Creger, Alicia
Subject: RE: Notification - You've been unassigned: #3809292 (MysteryShops.com 1/19/2013)
Alicia, I only submitted once, and this is the text file I downloaded after that submission. I typically don’t have any trouble with the XXXXXX reports, only the XXXXXX. I did use IE as my text file reflects. Why can’t I get you guys to entertain the idea that the system went screwy, I don’t know and sent reports the wrong way or something. I’m not a tech guru so I don’t know what happened. All I know is I submitted the shop using IE, I had no problems doing so at the time, and I received confirmation and a text file showing no errors and that matches my receipt. Everything has been sent to you to see in black and white. I know you people aren’t stupid, so I don’t get why you can’t just fix this when You can see I did everything correctly.
Shawn Hume
251-223-1132
shawnthewoman2.0@gmail.com
Evaluator ID: 698495
You were asked to resubmit because the first submission did not come through correctly.
By your own admission, you did not attempt to resubmit.
Had you resubmitted the report five days ago when we asked you to, this matter would now be resolved.
It is the responsibility of the shopper to ensure that reports are submitted correctly. Had you done so, then there would not have been a problem.
We have given you multiple opportunities to correct this issue.
I apologize for any inconvenience, but there is nothing further we can do to assist you.
Please feel free to contact me with any further questions or concerns,
Have a Great day!
Thank you!
---------------------------------------
Alicia Creger
Client Operations Support Representative
129 East Crawford Street
Findlay, OH 45840
P: 419-434-3326
acreger-rms@stericycle.com
www.mysteryshops.com
www.expertretrievalqa.com
Good luck Shawnthewoman.
