AustinMom Wrote:
-------------------------------------------------------
> I did my last shop for them March 1. I had
> accepted a low-pay book store shop with a $3 bonus
> and figured the bonus would make the shop worth
> it. Well, although I got the 5/5, no $3 bonus. I
> thought at first it must be a mistake and I
> e-mailed, forwarding my 5/5 score e-mail received
> from the scheduler, and I got the response that AF
> made the decision to eliminate the bonuses on all
> shops performed after 3/1 and that they were very
> proud that they were paying shoppers ..... so when
> I accepted the shop it had a bonus but by the time
> I performed it, it did not. (But they were proud
> that they were paying me.) I still had my
> paperwork showing the $3 bonus. I e-mailed back
> and thanked the scheduler for letting me know AF's
> decision and told her I respected that AF had made
> a management decision, but that I felt it was
> blatantly unfair to shoppers to not honor a bonus
> that was promised when the shopper accepted the
> shop. I never got a response. And I've never
> accepted another AF shop. $3 is not a lot but to
> me it's a question of integrity. I've lost the
> desire to work for AF.
I totally agree with your decision on this. I remember this situation at the time it came up; I also disagree with it. When something is set in stone at some date, it should be set in stone. Anything agreed to once the the policy is in place should reflect the new terms - shoppers that accepted shops under pre-existing terms should have their terms honored. Many MSC's work this way.
AF should have honored it's agreements.
That said, I know that the shopper advocate for them frequently reads and sometimes contributes to this forum. I wonder if she might comment on why AF decided to retroactively revise agreements already in process.
**********************************************************************
“Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling."
~Gilbert K. Chesterton