Ms.Baker Wrote:
-------------------------------------------------------
> ggeorge Wrote:
> --------------------------------------------------
> -----
> (I edited out a long portion, but basically Ms. Baker is responding to ggeorge)
> >
> >
>
>
> I am happy you were able to rant in response to my
> posting. I would suggest you might have an
> inkling of what shoppers feel when they receive a
> generic response such as, "The report received a 9
> because it was necessary to make minor corrections
> in grammar and spelling."
>
> What you are really saying is this:
>
> "As a shopper, you are not important enough for me
> to specifically state what you are doing wrong.
> You are too ignorant to be corrected in a
> permanent manner, so I will continue to exercise
> control over your writing without providing you
> with specific corrective actions."
>
>
> Care to vent more?

Actually, I did not find anything offensive about that comment that came with the 9. A 9 with no comment is frustrating. Ggeorge is trying to help, and it seems like you are taking out your frustration with all editors on ggeorge.

I, for one, am glad that ggeorge is gone. There is no way that her employers at IS would allow her to comment and explain on this forum without their tacit approval. Her postings and retorts were nothing more than a spewing of the company line to justify the increasing problems that this MSC is having in terms of retaining shoppers who are, frankly, sick-and-tired of their high-handed methods of pushing us, the "boots on the ground" troops around (sorry for the run on sentence...2 point deduction for grammar).

Edited 3 time(s). Last edit at 10/28/2014 04:51PM by parkcitybrian.

Intelli is not one of my favorites and I seldom work for them, mostly because their fees are lower for most assignments than I am willing to work for. But I appreciated the attempts to communicate and to explain that ggeorge made here on the forum. I hope she is NOT gone.

Whether I agreed with everything ggeorge said or not, I felt she provided information I appreciated reading. I thought her reaching out to the community represented a positive opportunity for an editor representing an MSC (and an MSC frequently criticized because of the poor communication of its editors) to communicate with shoppers.

On another thread, dixiewhiskey suggested a section for schedulers. I'd like to see a section for editors as well. I would be interested in reading what they have to say. If I get less interested, they don't have to go away........I could just stop reading.

I have and shop only a few shops for Intelli. I have always received a 10. I was trained very well from another MSC, doing 12 to 17 shops a day. The most important thing that I have learnt is to answer every question in the same format that the form has and make each part a paragraph. I add in only the details of exactly what happened. When, how, quotes, etc. This has worked for me for many companies whether or not the job is a bank, restaurant, retail, career center, and car dealership. I always check spelling. Grammar is not my specialty, using their format works for me.

[removed]



Edited 2 time(s). Last edit at 10/30/2014 05:28PM by ggeorge.

I found it interesting to read of the process a report takes once it reaches the MSC. Thanks, GGeorge

I am SO sick of this picky grammar business. It is just small to pick people apart over minor errors, especially when they're trying to be helpful. It doesn't demonstrate superiority; it shows inferiority in every conceivable way.

Ggeorge, it would be great if you could stick around, but I completely understand. Please let me express my appreciation for your willingness and the time you took to provide insight into the editing process and to offer helpful suggestions. I, for one, have benefitted greatly from your postings.

To my fellow Forum members -
It completely sucks that every editor and scheduler who has taken the time over the past two years to answer questions, provide an insider's perspective, and offer tips and advice has wound up getting run off the Forum. The pettiness, pickiness, vindictiveness and vitriol of a small but vehemently vocal minority of our members are frustrating and sickening. Stop painting all editors with the brush of your resentment concerning some unfair grade from the past. Stop painting all schedulers with the brush of your grudge born of the shop you were denied years ago. Stop painting every employee of an MSC with the brush of your grievance concerning a reduction in payment. These are people, individuals, worthy of respect unto themselves, with a singular commonality of altruistically trying to help us shoppers.

They are not objects for your spleen's venting.

Knock it off already!

Edited 1 time(s). Last edit at 10/29/2014 06:14PM by elcarev68.

[removed]



Edited 3 time(s). Last edit at 10/30/2014 05:28PM by ggeorge.

Ggeorge,

I have not previously participated in this thread, but am sorry to see you go. I think that you contibuted a lot to the forum and did try to take the time to explain the editor side to people.

It sure would have been nice to have an editor around here to answer questions in the future. I like the idea of the scheduler and the editor thread, but I doubt we'd get any to participate thanks to the unnecessary nasty comments in this thread. Elcarev68 said it quite eloquently, but I don't have time to mince words. Some of you people can be real a$$holes at times.



Edited 1 time(s). Last edit at 10/29/2014 05:35PM by LJ.

I started this discussion almost 2 months ago with a somewhat innocuous comment on a response I received from an editor at IntelliShop which didn't make much sense to me. That initial issue seems to have morphed into a far-ranging discussion on a myriad of topics/issues that forum participants seem to want to weigh in on concerning IS and their methodology in the editing of our reports (2 point deduction for run on sentence). That is a good thing as discussion and divergence of opinion is an excellent way to learn...even if others' opinions are different than ones-own.

We even heard from an editor from IS (ggeorge) who seems to be 180 degrees from the rest of the IS editors in-as-much as she had the cajones and temerity to actually respond and explain (unlike other IS editors and/or IS management who have steadfastly refused to comment or explain) how she goes about her job. Her insight and the way she conducts her editing is so unlike the rest of them. Kudos to ggeorge in that aspect of her contribution to this topic.

However...it is distressing to hear that ggeorge is going to delete her prior postings and contemplate removing herself from this forum/blog because of the replies that have been made to her postings and explanations of how she conducts her business.

Ggeorge has taken the "If You Can't Stand the Heat, Get Out of the Kitchen" approach as have the few posters who are somehow offended by comments that they don't agree with.

In re-reading prior posts I have found divergence of opinion as well as calling out ggeorge and IS for their grammatical faux pas but haven't been able to find any "vitriol" or undue disparaging, nasty or egregious comments that some posters are offended by.

Me thinks that some forum followers are perchance a tad bit too sensitive. For those whose sensibilities have been unduly offended my suggestion is...get a cat (or if you have one, curl up with it) and get all comfy with a nice warm blanket and calm down with a nice cup of chamomile tea or hot cocoa and watch reruns of Happy Days or The Waltons.

For the rest (those who value divergence of opinion even those who they may disagree with) hunker down with a nice shot of Jameson's and continue to call out and opine on issues that warrant discussion.

Life ain't a Disney movie, folks.

And...IS, continue to make sure to ding me 2 points for poor grammar but please don't disappoint by refusing my many, many, many requests to educate and illuminate me as to what they may (or is it might?) be.

And...feel free to disagree and/or point out any grammatical errors (I am prone to do those) but I would greatly appreciate them being pointed out.

And (I am full of those)...some of you, lighten up.

Thank you for sharing your "advice" and your "words of wisdom", brian. I disagree with your approach, starting with your "I, for one, am glad that ggeorge is gone" post. I viewed it as blatantly rude and disrespectful to a newcomer, ggeorge. You did not disappont in your follow up post.

Likewise, when I read the posts of Ms. Baker. I don't give a rat's ass about someone's grammatical errors (unless they're funny, of course); I care more what they have to say. Ms. Baker's posts were petty, picky, vindictive and full of vitriol, like elcarev68 described and I see that you "liked" them.

Up until this point, I didn't think I needed to lighten up. Now, thanks to your "Life ain't a Disney movie, folks" arrogant post, I do.

Give me back ggeorge any day.

(heart)



Edited 1 time(s). Last edit at 10/29/2014 08:12PM by stilllearning.

I have it on good authority that ggeorge will not be returning to the forum nor responding to any PMs. She has deleted all of her posts.

(heart)

So sad an outcome to an effort to be helpful. As a result of repeated instances of this kind of behavior, our forum may be poorly regarded by those people we have to work with every day if we want to do this. Regrettable.

stilllearning Wrote:
-------------------------------------------------------
> I have it on good authority that ggeorge will not
> be returning to the forum nor responding to any
> PMs. She has deleted all of her posts.




*sigh*.

Ug! I'm super annoyed that I can't read any of ggeorge's original posts, being a few hours too late. They looked like they could have been insightful.

Now I feel petty since I ran over to the forums after an IS editor sent me back a report where s/he had changed my sentence to include a contraction.

stilllearning Wrote:
-------------------------------------------------------
> I have it on good authority that ggeorge will not
> be returning to the forum nor responding to any
> PMs. She has deleted all of her posts.
>
> (heart)

I think you might be mistaken about that. ggeorge specifically said she was available via pm and email. I know she was answering pms subsequent to her statement about removing her Forum posts.

shopsuey Wrote:
-------------------------------------------------------
> Ug! I'm super annoyed that I can't read any of
> ggeorge's original posts, being a few hours too
> late. They looked like they could have been
> insightful.

You can probably get the gist of most of them by scrolling through this thread and reading where she was quoting by others.

Bena, I hope you are right and the information I was given, was wrong.

(heart)

stilllearning Wrote:
-------------------------------------------------------
> Bena, I hope you are right and the information I
> was given, was wrong.
>
> (heart)

Seems you may be more up-to-date than I am.

@Bena, ggeorge posted a lot more than was quoted, hence the annoyance. I was left wanting more!

I did a car dealership shop for Intelli-shop recently. I received a 9 instead of a 10. I gave them detailed answers about the shop and wrote an error-free narrative. Here is what the editor had to say about why my score was lowered to a 9:

"...please concentrate only on what actually occurred, there isn't any need to tell us about what did not happen."

Now normally, this company wants a detailed account of everything, explanations for any "no" answers, etc. Nowhere did it say "please do not comment on what did not happen" in the guidelines. If the MS company is going to count a shopper off for something, shouldn't it be covered in the guidelines?

Incidentally, I found 3 errors in the guidelines for another one of their shops that I did today...one of them was concerning the vehicles being shopped...it stated that it was okay for me to shop a "new" vehicle as long as it was 2010, 2011, or 2012...

So much about nothing! 9 or 10? Please put this in perspective. I've done a variety of shops for them and as long as they pay their (tiny) fees, I don't care what my score is. Otherwise, just say no.

I have done seven shops for intelli-shop and of those I have two 10's, two 8's, a 9 and a 1: And one that has been checked yet.

My point mainly is that they expect so much perfection from shoppers, but when their guidelines are outdated and have other errors, how can they be so hypocritical? The car dealership guidelines from the recent shop also stated on the second page to go straight into the showroom, but then the last page states to browse the lot for 5 minutes, then go into the showroom. Also, there was the misuse of the word "there" when it should have been "their" in the guidelines. I have done well over 100 shops with them and usually the guidelines are pretty clear and well-written, but this car dealership one was not. My average score is a 10--I am not concerned about my rating with them really, but if they want to lower my score because of an error that is not related to my writing, it should be included in the guidelines. I should not be expected to just "know" that I am not supposed to give additional details about what occurred on my car shop.

Let's understand that the guidelines are internal documents between the MSC and the contractors. The reports go to the clients, so that's where they'll put forth their most serious efforts. I agree it would be better not to have contradictory instructions but a quick call or email will usually clear up the problem. Spelling, word usage, and sentence structure are not important in guidelines as long as they are understandable.

When I first started working for Intellishop I was not impressed with my grades and I made serious inquiry as to exactly what the problem might be. I received a phone call from a company officer assuring me my reports were much above average and I should continue on. I haven't given a thought to a shop grade since.

Fretting about the parts of the business we can't change or influence is a waste of what we have to offer. Better to put our efforts to improving our own performances rather than expecting to change someone else's which usually won't happen.

Unfortunately, there was no phone number provided in the guidelines, and after 3 email attempts with no response, I had to "wing it" and just guess which was the correct scenario. I received responses over 24 hours after the shop had already been completed--by two different schedulers (car dealership shops for Intellishop are handled by a team of schedulers instead of individually) and they gave me two different answers! One of them said go straight into the showroom upon arrival and the other stated I was supposed to browse outside for 5 minutes, then go inside if I haven't been greeted by then. I can't submit until after 72 hours have passed to allow for follow-up from the dealership, so I don't know how this will turn out.

Well, they don't make it easy, do they? Sounds to me like since the instructions were conflicting, you could go either way and they should be willing to honor your decision. I'm hoping for the very best for you. Let us know how this turns out. Perhaps your experience will result in those instructions being tightened up.

MBShops Wrote:
-------------------------------------------------------
> So much about nothing! 9 or 10? Please put this
> in perspective. I've done a variety of shops for
> them and as long as they pay their (tiny) fees, I
> don't care what my score is. Otherwise, just say
> no.


I rarely shop intelishops but when I do I feel the same way. If they want to ding me it is only an opinionated number.

My posts are written to entertain and be real.

There are certain things that will put a shopper in danger. I repeat those warnings often because newbys enter the forum all the time.

Grammar is an old lady that was my mothers mother. There are people like Yogi Berra and Will Rogers who communicated with people and were not adored for their grammar but rather because of their lack of grammar.

I find the level of a person's vocabulary and speak on that level. I can go into high end shops and be believable and a change of clothes and a change of vehicle and I can go into the ghetto comfortably.

I have often been told that I play that funky music white boy when I DJ. I have played for many diversified groups and they loved it and invited me back and told their friends about me. 50 plus years of successful customer service and entrepreneurism does not happen accidentally. You have to care.

I often wonder what will be written on my tomb stone but I am in no hurry to find out. I hope it makes people smile. Life is seriously funny at times. When you got it “Piled Hip Deep” you get an attitude and you enjoy it.