@scanman1 wrote:
I'm surprised there was not a multiplier of 10 put on that shop value of 1 to drive the shop rating to a solid 1.
@MelNel525 wrote:
I had a scheduled "exam" shop for Bare, but right before I was supposed to leave for it, my husband called and said he had to work late. I tried to find a sitter for my baby, but couldn't. I called the scheduler and left two voice mails and emailed her as well. She gave me a flake citation of "1" before she even bothered to reply. I now have a rating of "3" with the company since I had a "10" before the citation. I called and spoke to her afterwards, and she said she would review it all and make a decision about the citation and either call or text me. It's been over a month; my citation still stands and I've never heard from her again.
@Mert wrote:
@MelNel525 wrote:
I had a scheduled "exam" shop for Bare, but right before I was supposed to leave for it, my husband called and said he had to work late. I tried to find a sitter for my baby, but couldn't. I called the scheduler and left two voice mails and emailed her as well. She gave me a flake citation of "1" before she even bothered to reply. I now have a rating of "3" with the company since I had a "10" before the citation. I called and spoke to her afterwards, and she said she would review it all and make a decision about the citation and either call or text me. It's been over a month; my citation still stands and I've never heard from her again.
MelNel, Receiving a flake citation would not sit well with me, at all. However, life happens. When real life gets in the way, we know what our priorities are. Your hands were tied. So, Bare chose to cite you. Yeah, well. I realize they may receive many boy who cried wolf pleas, so maybe that is why they are not equipped to make allowances. There is nothing you could have done. About the only thing a shopper has, is their body of work. A shopper with only a few shops under her/his belt, is kind of at the mercy of the MSC.
If the taste in your mouth is not too bad, continue with Bare, and prove your worth.
@Phoebe70 wrote:
If this is the shop I've done in the past for Bare, you actually have to call the exam center beforehand and schedule the exam, plus there is an exam fee. This is not the type of shop that can quickly and easily be re-scheduled. I can understand why you received the citation. I know it can be upsetting, try to think of it as a learning experience and move on.
@Sybil2 wrote:
It is totally reasonable that a scheduler would not be checking email on a Saturday evening. Schedulers have lives also.
Once your family dynamics changed, you should have contacted the scheduler at that time and let her know that your schedule would not be as flexible as in the past. This would have given the scheduler plenty of time to find another shopper and remove the shop from your shop log without that pesky flake citation.@MelNel525 wrote:
The company itself does hat and they took several weeks once I accepted the job. Our family dynamics changed during that time and my schedule wasn't as open as it once was since my husband took on a second job.
@MelNel525 wrote:
@Sybil2 wrote:
It is totally reasonable that a scheduler would not be checking email on a Saturday evening. Schedulers have lives also.
Yeah... I get that. But before she cited me, she could have checked her email and voice mail and seen the multiple contact attempts I had made.
@Sybil2 wrote:
Once your family dynamics changed, you should have contacted the scheduler at that time and let her know that your schedule would not be as flexible as in the past. This would have given the scheduler plenty of time to find another shopper and remove the shop from your shop log without that pesky flake citation.@MelNel525 wrote:
The company itself does hat and they took several weeks once I accepted the job. Our family dynamics changed during that time and my schedule wasn't as open as it once was since my husband took on a second job.
Yes, great idea. And then you would not be here whining about receiving a totally warranted flake citation. Go call the Sensitivity Police next time.@MelNel525 wrote:
Wow! Such a great idea! If only I was as smart and as forwarding thinking as you.
@Sybil2 wrote:
Yes, great idea. And then you would not be here whining about receiving a totally warranted flake citation. Go call the Sensitivity Police next time.@MelNel525 wrote:
Wow! Such a great idea! If only I was as smart and as forwarding thinking as you.
Wow, do they really say FLAKE? I recently got three e-mails in a row saying that I got a CITATION. I was quite taken back because I had never received one before. And to get three of them in a row! I contacted the editor and she apologized for putting me into panic mode. She actually gave me three positive citations with comments so all schedulers who use the same reporting platform can read her comments. She was so pleased with my reports that without warning, she gave me the three citations. That was a nice surprise.@jake103 wrote:
it just says FLAKE every time I log on, which is terrible for my self-esteem.