it really unfortunate that we're not allowed to reveal any names. if we can't talk discuss everything freely amongst fellow shoppers here, where can we? Good schedulers, bad schedulers... it's important to know whose who.
I too have big issues with GFK shop guidelines. After accepting a very complicated shop with a huge bonus (the biggest I've ever seen) I emailed the scheduler asking for clarification on a couple of points. No answer came. I also had trouble getting Sassie Rover set up, which I let them know, and no help came. I gave GFK a second shot already after earlier problems. This is the last straw.