Carey, thank you for your post. I was just coming on here to comment about something, so I hope you're still reading this thread!
I've been frustrated by the lack of feedback regarding scoring. I have a shopper rating of "9" with GFK, but, excepting twice (once when I realized after submitting my report that I had overlooked a detail and once when a follow-up was required), I never know or get any comment as to why I was downgraded. I received a grade of 8/10 on the last shop I did, without editorial feedback, and it would be very helpful to know what I missed! If I know what the issue was, I can make sure I don't repeat the mistake. If I don't know, I can't fix it. I'm left wondering things such as: Was my answer not clear? Did I misspell something? Did I not elaborate on a point enough? Did I misread an instruction? Etc.
Sometimes I know that I'm not understanding a question, often because of ambiguous wording. But, with a 12-hour deadline, it's not always possible to get a question out to the scheduler and have it answered, so I have to guess at what's being asked. Should I submit the report and e-mail the scheduler that I was confused about "Question X"? Or, is it OK to put a note in the area that asks about any unusual occurrence during the shop? If an editor understands that in some cases there's an issue with the way a question or instruction is worded, perhaps he or she could clarify with us before deducting points. Or, if we've made an error, we could at least know what it was and could avoid it the next time.
Again, thank you for coming to the forum and addressing us!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.