Deleted by mod - personal attack on another forum member.
That's great feedback, and a common issue we have with our shoppers. The short answer is...We are working on a series of basic responses and feedback for our editing department to use when providing a rank. I will tell you, that at the current time, if an editor has to contact you for any reason, it's an automatic 8. In addition, the only way you can get a 10 is if all the editor does is read the shop. Meaning, they didn't have to touch it.
Lastly, many shoppers don't realize that there are other ways to lower their rank. Schedulers can issue citations based on cancelling or not responding etc. And on the flip side, you can receive a HERO citation for assistance Both of these come with a ranking that will impact your overall shopper ranking.
Hope this helps!
While I appreciate your positive spin on the continuing problems with GFK I must call your attention to your statement "...that at the current time, if an editor has to contact you for any reason, it's an automatic 8" as that is not the case. I just completed a lot of cellphone shops and they were all graded "8" without me having to be to contacted by any editor for clarification or any other reason. And, par for the course, there was no comment as to why it was given an "8". As long as I get paid, I really don't have an issue, but factual responses would be appreciated.
Birdy - I am so glad you said that. I am a new shopper and have been signing up with various companies over the last few days, done a bunch of tests here and there with some really weird questions that could have been interpreted differently than the answers the company was looking for, and also a few first shops.
As a newbie this is already intimidating enough to learn the various requirements for a shop, keep up with the various systems and shops on different platforms, without getting more confused about what your agenda is on the shop you are doing. Especially difficult if the guidelines or training manual is very different from the actual log sheet - I've been getting anal about writing my own to make sure I know what to ask for or look out for.
Carey - I am not with your company yet - but could it be that the scenarios and guidelines are written in Europe for use here? English taught in Germany and the UK is very different from what we speak here in the USA, I would know - I am German, LOL and what we learned in school back then, is very different from the reality here in the states...
I have been a GFK shopper until today. I completed their Insurance shop. I spent hours doing the work, writing detailed responses, etc. I received a denial for all my hard work. I'm told the hours were incorrect. However, I know my work is correct. They conveniently removed the guidelines so I cannot prove this inconsistency to them. Aside from this, they simply will not respond to my inquiries. I probably spent 3 hours working and disclosed my personal information to insurance companies on their behalf. As a result, they have benefited from my work and paid me nothing for it. Where else can a company get away with asking you to work and then refuse to pay you for your services? No where. All other companies would be out of business in a minute.
I've learned this type of behavior is the norm for GKF. They lure shoppers to do mystery shop work then look for any small, infraction perceived or contrived and then go on to disqualify the shop. They accrue your data for absolutely nothing! This is intentional.
I will never do another shop for GFK. I'd also like others to know they employ these types of tactics in order to deny you payment for your hard work. This is highly unethical and unprofessional. I hope others will be saved from having GFK take your work and deny your payment.
That's a great question regarding our guidelines. Although GfK is a global organization, the US Mystery Shopping group works as their own department - guidelines included. We are currently working to revamp these across all projects based on Shopper feedback! Our first project to feature the new guidelines will be our smartphone program. You should check them out! And if you have feedback, I'd love to hear it.
Scheduling Manager, GfK
This whole situation sounds toxic, and I avoid toxicity. Even with all the spin and attempts at damage control I would not trust this outfit. I have been watching this for almost a year, now and the complaints seem to be increasing.
They must be getting desperate. I notice that their job postings seem to be a bit frantic.
I hate to see a business flounder because of incompetence.