Manya88
I'm certainly sorry you feel that way, and I'm not sure who you're reaching out to, but I'd love some feedback if you'd care to share.
Regarding your shop, I can send you the guidelines. I do have to say, there are very specific restrictions as to when you call based on the scenario you are given as we are attempting to reach specific people during different hours of the day. It could be the reason you cannot see the guidelines anymore is that the project ended yesterday, so shops are not available. We would not remove guidelines just to keep them from you.
Keep in mind, GfK, as well as ALL MS companies really do want to pay you. If we have to exclude your report, we have to find someone else to do it and could potentially miss a critical deadline. So exclusion is never our goal.
Regarding your score of 8 on another shop, our theory behind not providing too much feedback is that it can be perceived as 'training', which is something that is not allowed when working with independent contractors. We are working on some common tips and tricks to share as feedback based on scores in the future.
Again - I empathize with your situation, but I assure you. I would much rather have accepted your visit if we could.
If you have other questions, or would like to chat about something else, please feel free to reach out.
Carey Medina
Scheduling Manager, GfK
@Manya88 wrote:
I have been a GFK shopper until today. I completed their Insurance shop. I spent hours doing the work, writing detailed responses, etc. I received a denial for all my hard work. I'm told the hours were incorrect. However, I know my work is correct. They conveniently removed the guidelines so I cannot prove this inconsistency to them. Aside from this, they simply will not respond to my inquiries. I probably spent 3 hours working and disclosed my personal information to insurance companies on their behalf. As a result, they have benefited from my work and paid me nothing for it. Where else can a company get away with asking you to work and then refuse to pay you for your services? No where. All other companies would be out of business in a minute.
I've learned this type of behavior is the norm for GKF. They lure shoppers to do mystery shop work then look for any small, infraction perceived or contrived and then go on to disqualify the shop. They accrue your data for absolutely nothing! This is intentional.
I will never do another shop for GFK. I'd also like others to know they employ these types of tactics in order to deny you payment for your hard work. This is highly unethical and unprofessional. I hope others will be saved from having GFK take your work and deny your payment.