15 hero citations today! I thought they made a mistake and instead of $15 bonus they wrote hero. A newbie told me recently that a scheduler told the shopper that if she gets many hero citations, then she would be able to be considered for the high end assignments for the company. Just another "clever" advertising by this MSC like when they advertise "$15 bonus shop" and they mean the shop starts at $5 and they now have a bonus of $15 so it will go to the starting base that the previous MSC offered for the same shop.
Once again for newbies. Hero citations means nothing. You do not get brownie points. You can not buy groceries or pay your bills with hero citations. Read everything carefully with this MSC.