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Why on earth does Maritz ignore the request for an email response???

November 21, 2015 07:23PM
To the OP and other shoppers expressing frustration with Maritz's 20th Century style:
I agree with you guys. I did only 4 shops with Maritz before I deactivated myself. I didn't have payment issues or problems with email vs phone calls. I just find their methods and system to be ridiculously antiquated.
As a business owner myself, I don't understand how it can be profitable to insist on using outdated technology and inefficient methods.
Like other shoppers have already mentioned, you can accept it and do it their way, or stop offering your services to them. I chose the latter. Not worth my time, personally.
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More Discussions About MaritzCX (All Companies)
November 21, 2015 07:29PM
@N-TownShopper wrote:

To the OP and other shoppers expressing frustration with Maritz's 20th Century style:
I agree with you guys. I did only 4 shops with Maritz before I deactivated myself. I didn't have payment issues or problems with email vs phone calls. I just find their methods and system to be ridiculously antiquated.
As a business owner myself, I don't understand how it can be profitable to insist on using outdated technology and inefficient methods.
Like other shoppers have already mentioned, you can accept it and do it their way, or stop offering your services to them. I chose the latter. Not worth my time, personally.

I hear you. I really don't understand why they wouldn't want to modernize but it's their choice, just like it's our choice to move on.

Shopping Southern Ontario (Canada) and Western New York (U.S.A.)!
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November 22, 2015 07:36AM
I love maritz. Phone, email...never had a bit of trouble with them.
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November 23, 2015 05:03AM
I send my emails to the team@maritzctx. They always call except once. I got a supervisor to answer a question. Everything that was in that email went into the record that everyone that access my account could read for I got a call from another team that day and they commented about it. After this I have come to the conclusion that they don't want anything in writing that could be used against them in court.
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November 26, 2015 04:10AM
@N-TownShopper wrote:

To the OP and other shoppers expressing frustration with Maritz's 20th Century style:
I agree with you guys. I did only 4 shops with Maritz before I deactivated myself. I didn't have payment issues or problems with email vs phone calls. I just find their methods and system to be ridiculously antiquated.
As a business owner myself, I don't understand how it can be profitable to insist on using outdated technology and inefficient methods.
Like other shoppers have already mentioned, you can accept it and do it their way, or stop offering your services to them. I chose the latter. Not worth my time, personally.

While I find that their methods are a bit dated, I also find that the money they pay me makes up for that. smiling smiley
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November 26, 2015 04:12AM
@bmttinman wrote:

I send my emails to the team@maritzctx. They always call except once. I got a supervisor to answer a question. Everything that was in that email went into the record that everyone that access my account could read for I got a call from another team that day and they commented about it. After this I have come to the conclusion that they don't want anything in writing that could be used against them in court.

You do realize how paranoid that sounds, right?
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November 26, 2015 05:43AM
Call me weird, but I love the way Maritz does business. We've all become so used to communicating via e-mail these days, that calling on the phone seems outdated but I like the personal touch of the phone communication. I've made more money more consistently with them then anyone, very rarely have things put "on hold", and they pay like clockwork. Wish they could go paypal or direct deposit, but as long as the checks show up, they are my favorite.
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November 28, 2015 02:05AM
No, they apparently do have the first copy of the receipts. I still do pick up a job with them every so often, but I am much more selective now and a lot more careful to follow their antiquated requirements step by step.

"Evolve thyself and lose all hate...." Orphaned Land
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November 29, 2015 03:23PM
I have had the same issue with Maritz. They have ignored both my emails and phone messages. I'm done with them.
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November 29, 2015 04:06PM
I went out of town for a few months when my mother was ill and passed away. During this time, they tried to call me on my home phone but no one was there to answer. When I returned home and was ready to start working again, I was having problems logging in and I emailed them. No response. I called them and the operator attempted to transfer me to someone who could help me with my issue. She put me on hold for about five minutes and no one came to the phone, so I hung up and called back. The operator told me that they must be in a meeting and she took my name and number. No one called me back. I called back a few days later and finally got ahold of someone who tried to help me with my log in issues. Turns out they deactivated me because I did not answer the phone when I was out of town (I have been shopping with them for about 12 years now so I thought that was odd). They asked me to please confirm my phone number...I explained that I had the same phone number for the past 16 years...
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December 01, 2015 11:42PM
use pix resizer to do a whole shop at once and you will save a lot of time.

Edited 1 time(s). Last edit at 12/01/2015 11:42PM by loydrock.
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