I've only gotten 3 checks from Maritz, so I don't know if this is common; or cause for concern.

The most recent check I got was for 1 shop, completed on 3/20. However, I have not received payment for 2 shops that were both completed on 3/14.

Both shops had appeared to be approved (although tracking that is difficult there since nothing officially says "approved". I do know they called with a question from the client about one of the shops about 2 weeks ago, though.

Anyways, is it possible that these had just not been fully approved and processed in time, and that I'll receive payment on my next check, or should I be concerned and give them a call?

Did you invoice them?

If you did, did you write down the invoice ID number?

Call them!

Yes, I invoiced them... Or at least my spreadsheet says I did...I normally invoice right after submitting the report, but these two were in a route of 7 MSs, and tons of app assignments as filler (waiting for it to get dark lol), so it's possible I missed it but filled in that column anyways . I haven't bothered to write the invoice number down on my spreadsheets. I did finally get smart and start writing the job number at least. (Any chance they're the same?). I guess I will be double checking all my pay stubs from them when I get home, then calling if things still seem amiss...

No, the job Id and the invoice number is not the same.
Why don't you go on the site and see if you can enter the invoice now, if it has been less than 14 days, call the 1-800 number and speak to someone in accounting. Or call the number and speak to someone from the team of the assignment.

Edited 1 time(s). Last edit at 04/22/2016 05:48PM by sojo917.

You can submit a batch of invoices all at once, though, and if you do that you can have one invoice number for the 5 (for example) visit IDs that you submitted all together.

The invoice number is not the same as the Assignment ID. One can submit 5 or 10 assignments and get one invoice, no problem.

The OP wrote------>"I haven't bothered to write the invoice number down on my spreadsheets. I did finally get smart and start writing the job number at least. (Any chance they're the same?)"

The check stub will list the job numbers on the bottom of the stub with Maritz. So you should be able to check that also.

One of the main things that has always bothered me about Maritz is that they don't have a history of the completed assignments on their board. I like the company, and I have been working with them for years but if there was one thing that I could change about them it would be that.

@pammie8223 wrote:

One of the main things that has always bothered me about Maritz is that they don't have a history of the completed assignments on their board. I like the company, and I have been working with them for years but if there was one thing that I could change about them it would be that.

I agree. It amazes me that they don't have that. It has always bothered me even though I like them and have worked for them for years.

They have sent a email this morning (another thread for more discussion) about some major updates coming to their website. Hopefully, being able to see the status of already completed shops/payments over 2 weeks old will be included. I really do like the way that Market Force has created their site to do this as it very easy to understand and sort out to get the shops you really want to look at.

Just a short update so it doesn't seem like I just abandoned this after I posted it...Well, I did invoice for both of the shops in question... I thankfully have screenshots of that (although I need to start to name/organize them). I haven't called Martiz yet though because I haven't had a chance to pull out my pervious pay stub and double check it. I normally go through and update my spreadsheet as soon as I receive payment, but since the previous check had quite a few shops on it, I figured I better double check it before making myself look like an idiot lol. But I haven't had a chance to do that.

How do you all save your documents? Check stubs, shop reports, and pics? Hard copy or digital (or both?) Organized by year, month, or company? Or some combination? I've got a stack of check stubs, a plastic tub full of receipts and hard reports, and my desktop is covered in folders containing shop pics! My #1 priority after the semester ends is to organize and streamline everything so it's not a cluttered mess and it's easy to find what I need!

I save everything digitally and am a total folder fanatic My main folder is marked business then from there it is the year, the MSC then the job labeled in a way easy for me to find. If the MSC has a tendency to use job id numbers instead of name and location, I will include it in the name of the folder. I haven't found a need to break it down by the month.

Thanks Lisa!

So I really had invoices for both of these shops. One should be included in the check cut a day or two ago. The other was not showing "on hold" on my end, but had apparently never been taken completely off hold after the client had a question. It was like 3 weeks ago that I was called about this question... And I got lucky that it happened to be a shop I'd noted in the shop it app, since I was at school when they called with the question. Anyways, I got told "well I don't know why it says it's on hold. I will get it taken care of."

Everyone I've talked to there is always very nice and helpful!

@katioard wrote:

How do you all save your documents? Check stubs, shop reports, and pics? Hard copy or digital (or both?) Organized by year, month, or company? Or some combination? I've got a stack of check stubs, a plastic tub full of receipts and hard reports, and my desktop is covered in folders containing shop pics! My #1 priority after the semester ends is to organize and streamline everything so it's not a cluttered mess and it's easy to find what I need!

I print out the first page of every shop paperwork , the one with the code on it. It goes in a folder with the shop client, location and visit number on the tab. All of my paperwork for that shop goes into the folder, receipts, business cards, anything the bankers give me, everything except the pictures I upload to my computer. When I invoice I print it out and it goes in the folder with it. When I get paid I check the shop off of my spreadsheet and mark it as paid, I take the folder and put it into the years box for storage until after taxes. So I have hard copies of every receipt and would be able to find it quite quickly.

After conducting shops for them for 3 years, I recently terminated my relationship with them. I had been waiting on a payment for a shop completed in mid-February. Slightly over 2 months later, I emailed them about the status. When that went unanswered, I called them and was told someone would return my call. After several attempts to reach them via email or phone, I finally received a phone call from someone this week (3 months after shop completion) telling me that they were denying payment because the shop was not completed correctly. I completed this same shop numerous times so why this one (which was bonus-ed by the way) was not correct, struck me as puzzling.

No one contacted me to get clarification, ask me any questions, etc. When I tried to return the team member's call to discuss the shop, I was told she was out of the office and that someone else would call me back. Two days later, the original team member called me and said she saw that I had called but wondered why since she left me a message telling me that they were not going to pay for the shop. She was very abrupt and unfriendly as several team members that I encountered there have been.

At that point, it wasn't that they weren't paying for the shop, it was the experience of trying to engage with them that made my decision to terminate my relationship with them. Even when I told the team member that I wanted to terminate my account with them and explained why, she exhibited no concern about this. I followed up myself the next day and sent an email to Maritz asking them to terminate my account and explaining why, specifically mentioning that this was not a direct result of the non-payment. I did receive an email the next day confirming the termination of my account but nothing more.

How sad that a company focused on the customer experience provides such a very poor one themselves!