@redsparkle wrote:
I am thinking of just removing myself from their shopper database altogether as there are far more, better & well-oiled mystery shop companies out there who offer much better basic pay for their shops. It's not worth the time & effort of NOT being paid $12 for your troubles.....
I understand your frustration but I'm going to suggest you not deactivate yourself.
If an objection to the product offered or shown is required, the shopper has to find some way of making that objection. It is not an option, as we see from your shop not being paid. Although it's tough for a shopper to accept shopper error, what we have here is shopper error. Perhaps the instructions were not crystal clear to you, but that is still no reason to deactivate.
The company has a number of different programs, they are well organized, they pay on the dot, and they are easy to reach for communication. As far as "better" and "well oiled", those are general rather than specific terms. I consider them to be "among the very best" and "extremely well organized" as far as organization of the website, clarity of job offers, willingness to be flexible, and overall attitude toward the shopper.
The loss of all future streams of income from their various programs can be a serious handicap if you intend to be a long time shopper. Not to say that there are not probably hundreds of thousands of successful shoppers who never shop for Maritz and never will, why deliberately cut a source of revenue.
The reason you will find so many criticisms of the larger mystery shopping companies is because they are the larger mystery shopping companies. They dominate space on this forum because they dominate the business. The trend is for the smaller companies to be gobbled up by the larger companies. Deactivating from one of the larger companies may turn out to be regrettable some time down the road. I encourage you to simply back off and leave your options open.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.