1) If you actually recorded the call, make sure that you and they were in single-party consent states.
2) Most BBB will not accept a "case" involving money owed to a contractor. BBB's view their role as an intermediary between a business and a consumer who has purchased goods or services. You are a contractor, and have not purchased anything from the MSC.
@Itsybitsy1 wrote:
I am filing a complaint with the BBB as others have. I was nice said I did not want to be paid. However no excuse for their rudeness and saying they would call and no call and other excuses. No, we choose not to work for them because of Ms Carussco and Ms Hernandez. Now I have decided I should be paid as I completed the shop. By the way an IT techie knows there are copies of the saved survey that disappeared!!! No, I did not call them liars. Perhaps a recorded call would show that?
Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008