*giggle, giggle*

I think we should have some more sympathy for mpalty. Cancer is an emotional experience. Emotions go everywhere. Cut them some slack an be more understanding.

QFE
and the representative who responded did not address this either. I think everyone has lost focus, one poster should not take the focus away of what's most important. There has been no explanation as to why this occurred, nor has the company provided any direct communication or apologies.

@negley wrote:

Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.

I have one for this Thursday that I just cancelled. I am owed for two other assignments and am worried that the check will bounce as well.

Britney Eason with NSS responded on this thread and asked that anyone effected contact her via email. Her and I had correspondence back and forth on Friday. An apology was given to me and my money was in my PayPal before close of business on Friday. Not all shoppers were effected. If it involves you personally, I suggest emailing Britney and she will take care of you.

@eyelove2shop wrote:

QFE
and the representative who responded did not address this either. I think everyone has lost focus, one poster should not take the focus away of what's most important. There has been no explanation as to why this occurred, nor has the company provided any direct communication or apologies.

@negley wrote:

Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.

Although I am not a NSS shopper, I was impressed with the way Britney handled this situation on behalf of NSS. I may have to try a few of their shops simply because of her attentiveness, professionalism, and even-handedness. She's a great representative for NSS. I hope they appreciate her.

And what about all of the shoppers who aren't privy to this forum?

My comment in response to the lack of communication from the company as a whole.

@gigishopper wrote:

Britney Eason with NSS responded on this thread and asked that anyone effected contact her via email. Her and I had correspondence back and forth on Friday. An apology was given to me and my money was in my PayPal before close of business on Friday. Not all shoppers were effected. If it involves you personally, I suggest emailing Britney and she will take care of you.

@eyelove2shop wrote:

QFE
and the representative who responded did not address this either. I think everyone has lost focus, one poster should not take the focus away of what's most important. There has been no explanation as to why this occurred, nor has the company provided any direct communication or apologies.

@negley wrote:

Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.

@eyelove2shop wrote:

And what about all of the shoppers who aren't privy to this forum?

]

It appears that all NSS shoppers were not affected, and at this point it isn't clear how many shoppers were affected. We saw an immediate response and a commitment to replace the check and to pay any charges the shoppers incurred because of the NSF. I doubt it will make any difference whether a shopper who is affected reads here or not. Surely, any sane person whose check has bounced will contact the company and the same interaction will take place. I don't think this is a Special Deal for only those who read and post on MSF. But, unless a massive number of cheated shoppers comes to the forum and registers, we won't really know, will wie?



edited for a million spelling errors. Hope I got them all.

Edited 1 time(s). Last edit at 02/20/2017 11:01PM by roflwofl.

I can only guess that they discovered their check bounced, they contacted NSS and were put in touch with Britney. Why assume the worst?

@eyelove2shop wrote:

And what about all of the shoppers who aren't privy to this forum?

My comment in response to the lack of communication from the company as a whole.

@gigishopper wrote:

Britney Eason with NSS responded on this thread and asked that anyone effected contact her via email. Her and I had correspondence back and forth on Friday. An apology was given to me and my money was in my PayPal before close of business on Friday. Not all shoppers were effected. If it involves you personally, I suggest emailing Britney and she will take care of you.

@eyelove2shop wrote:

QFE
and the representative who responded did not address this either. I think everyone has lost focus, one poster should not take the focus away of what's most important. There has been no explanation as to why this occurred, nor has the company provided any direct communication or apologies.

@negley wrote:

Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.

@negley wrote:

Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.

@negley, did NSS bounce YOUR check? If so, have you contacted Britney? Has the money for the check been refunded to you? Along with any charges the NSF cost you? Please let us know?

Is there anyone here on the forum who has a bounced check from NSS that has not been addressed yet?

Is this the Chicken Little Syndrome once again?

I agree with eyelove.
Yes Britney did a decent job of responding, and it appears they reimbursed the affected shoppers pretty quickly.
I don't do a lot of shops for them, maybe 2 or 3 total. I've never had any problem with them and they always seem nice enough.

HOWEVER.

They bounced checks. It became public knowledge that they bounced checks.
They insinuated, but did not confirm, that the problem was one of fraudulent checks drawn against their account.
They do not have a large number of shops that I do, and I deposit all checks into my business account that normally has more than enough cushion in it to cover any check I might get from them, so I personally wouldn't be worried about it. But if my margin was tighter I certainly would think twice about taking a shop from them. We have no clue if they had an accounting error that caused the checks to bounce, if it was fraudulent items drawn on their account, if they're having cash flow problems, or if one of their clients is having cash flow problems or is being late to pay them. All of those are perfectly plausible but if I were a normal shopper with them, even if I wasn't affected by the issue THIS time I would want to know which it was so I could then make an informed decision on continuing to shop for them.

And I'm not saying any of those would be a problem, I just want to know and make my own decision.

B_eason - could you pls check on my situation - I sent an email...thanks.

I found out Saturday morning that my check was returned. I then went right to this forum. I emailed B_Eason on Saturday. I received an email back on Monday afternoon. I am waiting to see if the bank sends the check back in the mail. I included my Paypal information in the original email. As of February 20, I am still due December 2016 fees and reimbursements,

@bgriffin wrote:

I agree with eyelove.
Yes Britney did a decent job of responding, and it appears they reimbursed the affected shoppers pretty quickly.
I don't do a lot of shops for them, maybe 2 or 3 total. I've never had any problem with them and they always seem nice enough.

HOWEVER.

They bounced checks. It became public knowledge that they bounced checks.
They insinuated, but did not confirm, that the problem was one of fraudulent checks drawn against their account.
They do not have a large number of shops that I do, and I deposit all checks into my business account that normally has more than enough cushion in it to cover any check I might get from them, so I personally wouldn't be worried about it. But if my margin was tighter I certainly would think twice about taking a shop from them. We have no clue if they had an accounting error that caused the checks to bounce, if it was fraudulent items drawn on their account, if they're having cash flow problems, or if one of their clients is having cash flow problems or is being late to pay them. All of those are perfectly plausible but if I were a normal shopper with them, even if I wasn't affected by the issue THIS time I would want to know which it was so I could then make an informed decision on continuing to shop for them.

And I'm not saying any of those would be a problem, I just want to know and make my own decision.

I think I agree with this.

Trust is important in any relationship - business or personal. Without knowing the reason behind the bounced checks, it makes it hard for me to know whether or not I should continue to do business with NSS in the future (as I could be at risk of non-payment for work performed and out both the labor costs and reimbursement money). For some people, that money could be very crucial to their well-being. But, even beyond that, it's also just the principle of having an explanation for things when something like this happens.

If NSS is still investigating and will eventually provide everyone with an explanation, then that seems reasonable and acceptable. But, if there is no intent on letting folks know what happened, then I'm not sure that I would want to continue to do future business with them. How would I know that I wasn't working with an insolvent company and my future payments/reimbursements at risk?

That would be the main issue for me personally going forward. I've done a few shops for NSS that have yet to be paid out, so I'm definitely interested in what's going on and whether or not there's reason to be worried for future payments. I personally made the choice to abstain from doing anymore NSS shops until I hear more about what's going on.

I called NSS today and scheduled a shop for tomorrow. My Paypal payment usually arrives around the 26th and I have faith the situation will be cleared up by then.

I do think that NSS should mention this on their website homepage, even though it doesn't affect all shoppers.

For me, the most important thing is to know the company is solvent.

Until we get word that that's the case, then I don't feel comfortable doing any more of their shops.

At a minimum for myself, I'd want to wait to get successfully paid on my completed shops before adding more on. Also, in my case, the money does matter more, since my finances are tight right now.

Edited 1 time(s). Last edit at 02/21/2017 02:31PM by shoptastic.

@shoptastic wrote:

Until we get word that that's the case, then I don't feel comfortable doing any more of their shops.

That is certainly your choice. I would not hold your breath though waiting for a personalized or public explanation. Most companies, not just MSCs, tend to keep their business status a bit more hush hush. Many employees do not find out that their company has filed bankruptcy/Chapter 11 until it is released by the media.

The quote below is a fine example my experience with NSS. I understand that this is an individual person, as well as a rep of the company, but the tang in this quote is of a very snarky person and is a very fine example of my experience with the company reps. I don't own a company and am just an employee so maybe you can be this way, but if my responses to people, customers or clients with that type of snark I would be fired as that type of rhetoric is obviously inappropriate, especially in business and especially when you are in the wrong.

B_EASON 1y February 17, 2017 02:37PM
:takes a bite of popcorn and sip of soda:
What do you think? RomCom or Suspense/Thriller? I bet it's a cliffhanger that sets us up for a sequel.
:sighs:

Edited 2 time(s). Last edit at 02/21/2017 08:05PM by spicy1.

I have worked for NSS for over 15 years.
There was an issue with their account.
It has been resolved.
Sheesh. Some days, I am embarrassed to associate myself with this group.
I was not the least bit worried about payment. I just got home and deposited my little check. They paid me in full when one of their clients went bankrupt (years ago). They paid me, and they did not get paid. They have always been a good company.

They paid you when they didnt get paid, with what money? C'mon!

@spicy1 wrote:

They paid you when they didnt get paid, with what money? C'mon!

They absolutely paid me. It's not as though they run their account to $10. I know for a fact that they were not paid. It was less than $100 for me, but every single shopper on that account got paid. We didn't even have to ask.

Not NSS but a different MSC paid me for a shop that I performed and submitted but the client cancelled the remainder of the project on the same day as my shop. The MSC did not get paid but they still paid me in full. Some people are just automatically pessimistic when it comes to MSCs.

@spicy1 wrote:

They paid you when they didnt get paid, with what money? C'mon!

This sounds like someone who does not know how to properly run their business. A lot of business owners have the same problem and that is why they get themselves into trouble.

Like some people said in another thread, some people need to get a sense of humor AND grow a pair. Jeesh!

I have been in good contact with NSS regarding my check that bounced. They have promised to cut a new check for the bank fees incurred. They said to redeposit the original check today as the issue has been resolved. I attempted to do so but the bank would not accept it as it had already been deposited. So, I have emailed NSS and asked them to cut a new check for both the original amount plus the bank fees. I didn't get a response yet, but they seem to be on top of this. I am a bit confused by those getting paid via Paypal from NSS. I wasn't given that option.

My experience with this MSC is different than yours and that's ok with me and it should be ok with you. They haggle with the photos, they remove bonus' that were there (yes, I copy the page when I take a shop), they get pissy when you can't do one of their emergency shops. They only answer emails that are in their interest. I'm sure they'll make good on their bounced NSF checks though.

This completely unrelated, but my computer's virus protection just alerted me of a blocked malware threat on the NSS homepage.

@shoptastic wrote:

This completely unrelated, but my computer's virus protection just alerted me of a blocked malware threat on the NSS homepage.

For reference, I use Avast Premier anti-virus (this is the paid version with greater protection, but the free version is available online too).

It happened again when I went away from and back onto the NSS homepage. AP popped out a message that said a threat was blocked. The link containing the blocked object was the NSS homepage with "/" (backslash) at the end of .com and the words "banner" and "image" something something something at the end.

I could be one of the images/banners/ads on their homepage. You can scroll over images, links and objects to see if something like that comes up, where the homepage address ends with a "/" and says something something "banner" .."image." Although, you should be careful and probably not visit their page without a good anti-virus.

I use AdBlockPlus to block ads on webpages (I get rid of the default white-listing, so that the program blocks any and all ads), so maybe the image didn't actually load when I went to the NSS homepage. But my anti-virus immediately put out a message saying it blocked a malware threat.

It's possible NSS is infected with malware.

Edited 5 time(s). Last edit at 02/22/2017 03:21AM by shoptastic.