@negley wrote:
Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.
@eyelove2shop wrote:
QFE
and the representative who responded did not address this either. I think everyone has lost focus, one poster should not take the focus away of what's most important. There has been no explanation as to why this occurred, nor has the company provided any direct communication or apologies.
@negley wrote:
Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.
@gigishopper wrote:
Britney Eason with NSS responded on this thread and asked that anyone effected contact her via email. Her and I had correspondence back and forth on Friday. An apology was given to me and my money was in my PayPal before close of business on Friday. Not all shoppers were effected. If it involves you personally, I suggest emailing Britney and she will take care of you.
@eyelove2shop wrote:
QFE
and the representative who responded did not address this either. I think everyone has lost focus, one poster should not take the focus away of what's most important. There has been no explanation as to why this occurred, nor has the company provided any direct communication or apologies.
@negley wrote:
Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.
@eyelove2shop wrote:
And what about all of the shoppers who aren't privy to this forum?
]
@eyelove2shop wrote:
And what about all of the shoppers who aren't privy to this forum?
My comment in response to the lack of communication from the company as a whole.
@gigishopper wrote:
Britney Eason with NSS responded on this thread and asked that anyone effected contact her via email. Her and I had correspondence back and forth on Friday. An apology was given to me and my money was in my PayPal before close of business on Friday. Not all shoppers were effected. If it involves you personally, I suggest emailing Britney and she will take care of you.
@eyelove2shop wrote:
QFE
and the representative who responded did not address this either. I think everyone has lost focus, one poster should not take the focus away of what's most important. There has been no explanation as to why this occurred, nor has the company provided any direct communication or apologies.
@negley wrote:
Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.
@negley wrote:
Here is a question. NSS bounced checks. Why wasn't this address on their login screen? I am disappointed in the lack of professionalism.
@bgriffin wrote:
I agree with eyelove.
Yes Britney did a decent job of responding, and it appears they reimbursed the affected shoppers pretty quickly.
I don't do a lot of shops for them, maybe 2 or 3 total. I've never had any problem with them and they always seem nice enough.
HOWEVER.
They bounced checks. It became public knowledge that they bounced checks.
They insinuated, but did not confirm, that the problem was one of fraudulent checks drawn against their account.
They do not have a large number of shops that I do, and I deposit all checks into my business account that normally has more than enough cushion in it to cover any check I might get from them, so I personally wouldn't be worried about it. But if my margin was tighter I certainly would think twice about taking a shop from them. We have no clue if they had an accounting error that caused the checks to bounce, if it was fraudulent items drawn on their account, if they're having cash flow problems, or if one of their clients is having cash flow problems or is being late to pay them. All of those are perfectly plausible but if I were a normal shopper with them, even if I wasn't affected by the issue THIS time I would want to know which it was so I could then make an informed decision on continuing to shop for them.
And I'm not saying any of those would be a problem, I just want to know and make my own decision.
That is certainly your choice. I would not hold your breath though waiting for a personalized or public explanation. Most companies, not just MSCs, tend to keep their business status a bit more hush hush. Many employees do not find out that their company has filed bankruptcy/Chapter 11 until it is released by the media.@shoptastic wrote:
Until we get word that that's the case, then I don't feel comfortable doing any more of their shops.
@spicy1 wrote:
They paid you when they didnt get paid, with what money? C'mon!
This sounds like someone who does not know how to properly run their business. A lot of business owners have the same problem and that is why they get themselves into trouble.@spicy1 wrote:
They paid you when they didnt get paid, with what money? C'mon!
For reference, I use Avast Premier anti-virus (this is the paid version with greater protection, but the free version is available online too).@shoptastic wrote:
This completely unrelated, but my computer's virus protection just alerted me of a blocked malware threat on the NSS homepage.