Being that I sell cars for a living, I have never performed these type of shops.
Based on my experience, when it comes to the numbers, there is no way to force a dealer to provide information outside of that dealers protocols. Same if you want a quote from a contractor or on appliances. You accept quotes and related disclosures per the companies policies.
If the mystery shop guidelines require a specific format or break down of numbers, expect to fail. Mr. Rich is aware of this, that customers can not tell a business how to provide information.
Some car dealers will provide a signed comprehensive buyers orders, something any finance company would accept for loan purposes.
Some will provide limited breakdowns of numbers on a unsigned buyers order. Many will provide general numbers, hand written on a unofficial purchase order or on a piece of paper. Nothing that is enforceable or what a finance company would accept.
Hard core traditional dealers might write down a selling price and nothing else, otherwise providing limited numbers orally or by e-mail.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
Edited 1 time(s). Last edit at 05/23/2017 11:33PM by isaiah58.