I have been performing Shops for CS for about 8 years now. I’ve performed a specific shop with them numerous times in the past. It popped up again yesterday and I applied for it. On the “When can you perform this shop?” question on the application, I noted “I am able to perform it today, Saturday September 23.” I was immediately accepted to the shop within 1 hour of applying.
Now, I admit, I misread the dates when I originally applied but I posted the only date I could perform it. I went on and performed my shop yesterday evening. As I opened the shop to submit my report, it stated that I could not submit until Sunday, September 24. I was confused, so I emailed the scheduler, L, directly from my shop. She responded with exactly this:
“What shop is it?
I work for 5 different companies”
I immediately responded with the answer and didn’t hear back until 12 hours later (the next day, this morning). This was her second email exactly:
“That is because the start date was 9/24.
That shop does not start until this week.”
I told her I realized that it said that after I performed it but that I applied to perform it Saturday September 23. I asked if she could adjust the date to the date I applied for and this is the response I received exactly as is:
“These are weekly shops and last week was already done and Sat is part of last week. I'm sorry”
I asked her who assigned the shop to me when I clearly applied for Saturday Sept 23 and asked for her to check the proof of my application. This is the next response I received:
“We have a lot of shoppers who don’t realize the “date” when requesting shops…..they will say Saturday and have a “date” that is wrong.
That is why the system is set up with “do not shop before” dates and “due dates”....”
I am very disappointed with the lack of professionalism with this assigner. I have been a great shopper with this company and when I have issues with other companies, they work with me to solve the problem. I haven’t received an actual apology that I wasn’t assigned the date I applied for. If even I received an email BEFORE being assigned stating that the date that I applied for wasn’t available before they assigned me, than I would’ve had the chance to redo it. Now I’m out my money - literally the first time this has ever happened in my 8 years of mystery shopping and she’s not willing to work with my on this issue. I’ve never had issues with them in the past and have a 10/10 rating.
I haven’t even had to post on this forum for YEARS because I’ve never had issues like this before. My email attempts to her aren’t making a difference, therefore I chose to write this in hopes that someone has a solution.
Thanks in advance,
amysteryshopper
IamAMYsteryshopper