My bank shows payment pending as of today. Two other family members also show payment today. Payment this month is not late. I'm very grateful every month to receive payment early but I don't expect it early and I wouldn't consider contacting the Help Desk about payment until MF has exceeded its stated payment terms.
The update on MF's website is not well-written but is factual and good for them for addressing it. I might have gone a step further and said "We have limited Help Desk staff and we are already struggling to address shopper questions about shops and reporting problems. Shopper want and need quick answers when they are trying to complete and report their shops. Please do not call or email about your direct deposit until payment is actually late. This ties up our staff and makes it even more difficult to respond timely to serious shopper inquiries."
Hopefully, someone would have worded it better than I me but it deserves to be said. When we have issues with shop completion and sending reports, we want immediate responses. How many responses were delayed because of a flood of payment inquiries when payment wasn't even late?
Incidentally, people who contact an MSC asking when they will be paid when payment is not due yet are "high maintenance." Many posters here worry about being deactivated by MF for mistakes or canceling shops. Guess what. I bet more shoppers are deactivated for being "high maintenance."