Does anyone have an email or direct phone number to the CEO for Intelli-shop? I have not been paid for a shop completed in Jan that received a shop grade of 10. I have been given the round-around with a non-responsive scheduler and account department that won't take calls.

Quick background: Shop completed Jan 26. I received shop grade of 10. On Feb. 26, I called to inquire about payment. I was told that they only make payment once a month and would receive payment next month (March). I was instructed to email my scheduler. I sent an email to my scheduler and didn't receive a response. I sent one via the shopper portal and one directly from my email. I called on March 12 and spoke with someone in billing who told me to send an email to shopper's payment and they would personally take care of it. I sent a follow-up email to my scheduler. Today is March 22 and the March payments were made on March 20. I did not receive payment. I spoke with the receptionist today asking to speak with the person in accounting that I spoke to on Feb 26 and was told they were on the other line. I called back three hours later (After not receiving a returned call) and was told that I needed to speak with my scheduler. At that point, I became extremely frustrated and accused them of giving me the round-around and blowing me off. I asked for the person in charge of payments email and was told they can not give that information out. I asked if I could leave them a message and was told they were aware but they are in meetings all day. I asked for the CEO's email and was told no. As of date, my scheduler has not replied to any of the emails I sent.

Can someone provide me with assistance?

Usually it's their first name then . then last name at intelli-shop.com.

See the link for the mgmt team.
[www.intelli-shop.com]

@7star wrote:

Usually it's their first name then . then last name at intelli-shop.com.

See the link for the mgmt team.
[www.intelli-shop.com]

Thanks, I'll try it

Hope you get paid !

The contact for Intellishop listed on MSPA's website is Ron Welty, (419) 872-5103, ron.welty@intelli-shop.com

Go to LINKEDin
Ron Welty Owner and Chief Client Officer --
Chris Denove Senior Vice President of Research and Analytics --
Greg Dale Director of Client Development --
Neal Gregory Director of Marketing --


Now do we have to perform an undercover evaluation on INTELLI-SHOP?? I stopped dealing with them the moment they refused to pay for a shop where the inductions that are relevant read"....you may return the item ........". I explained that I purchased something I needed and the words May and Must return the item are not interchangeable. I never heard from the scheduler again, to give clarity or advise, so I dropped them like a hot potato.

You need the CEO to handle this? SMH

Edited 1 time(s). Last edit at 03/24/2018 02:21AM by SoCalMama.

I'd be frustrated if i keep getting the run around and no one is helping. Time to go to the top and let them know how their company 'values' their shoppers.

The CEO won't respond. When I had the issue of not getting reimbursed for the money transfer shop, and I escalated it to the CEO, he never responded.

@7star wrote:

I'd be frustrated if i keep getting the run around and no one is helping. Time to go to the top and let them know how their company 'values' their shoppers.

I'm pretty sure that Ron knows exactly how things run.

And that is why i stay away from them.

I got paid today

I just saw a job posting for them that required a $100 deposit. Is that normal? We pay them so they can pay us?

Great to hear u got paid !

@Lstockwell wrote:

I just saw a job posting for them that required a $100 deposit. Is that normal? We pay them so they can pay us?

I've given them deposits when it's for an event at a stadium. That way they ensure the shopper doesn't just take the free tickets and not fill out the report.

it was for the Royals home opener.

@Lstockwell wrote:

it was for the xxxxx home opener.

Edit your post you named the client when the MSC has been named....

I found a bunch of numbers by going to the better business bureau website and searching intelli-shop. Hope that helps.