Does anyone have an email or direct phone number to the CEO for Intelli-shop? I have not been paid for a shop completed in Jan that received a shop grade of 10. I have been given the round-around with a non-responsive scheduler and account department that won't take calls.
Quick background: Shop completed Jan 26. I received shop grade of 10. On Feb. 26, I called to inquire about payment. I was told that they only make payment once a month and would receive payment next month (March). I was instructed to email my scheduler. I sent an email to my scheduler and didn't receive a response. I sent one via the shopper portal and one directly from my email. I called on March 12 and spoke with someone in billing who told me to send an email to shopper's payment and they would personally take care of it. I sent a follow-up email to my scheduler. Today is March 22 and the March payments were made on March 20. I did not receive payment. I spoke with the receptionist today asking to speak with the person in accounting that I spoke to on Feb 26 and was told they were on the other line. I called back three hours later (After not receiving a returned call) and was told that I needed to speak with my scheduler. At that point, I became extremely frustrated and accused them of giving me the round-around and blowing me off. I asked for the person in charge of payments email and was told they can not give that information out. I asked if I could leave them a message and was told they were aware but they are in meetings all day. I asked for the CEO's email and was told no. As of date, my scheduler has not replied to any of the emails I sent.
Can someone provide me with assistance?
Quick background: Shop completed Jan 26. I received shop grade of 10. On Feb. 26, I called to inquire about payment. I was told that they only make payment once a month and would receive payment next month (March). I was instructed to email my scheduler. I sent an email to my scheduler and didn't receive a response. I sent one via the shopper portal and one directly from my email. I called on March 12 and spoke with someone in billing who told me to send an email to shopper's payment and they would personally take care of it. I sent a follow-up email to my scheduler. Today is March 22 and the March payments were made on March 20. I did not receive payment. I spoke with the receptionist today asking to speak with the person in accounting that I spoke to on Feb 26 and was told they were on the other line. I called back three hours later (After not receiving a returned call) and was told that I needed to speak with my scheduler. At that point, I became extremely frustrated and accused them of giving me the round-around and blowing me off. I asked for the person in charge of payments email and was told they can not give that information out. I asked if I could leave them a message and was told they were aware but they are in meetings all day. I asked for the CEO's email and was told no. As of date, my scheduler has not replied to any of the emails I sent.
Can someone provide me with assistance?