Intellishop - Canceled shop

This business! If you have not arrived and started the shop or further, they can cancel the shop and they have the right not to pay you if they have notified you unless your contract says otherwise and it does not in this case. It's the whole "being an independent contractor" thing that's preached here so vivaciously and it's a two way street. Too bad we can't alter the contract with addendums like contractors in other fields. In that way, this is a one-way street. Can you imagine if they charged us when we flaked, cancelled or otherwise screwed up a shop!? Maybe they should?

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More About Cancelling Assignments

Actually, some companies DO charge for flaked shops. An hour is certainly not enough notice for email. The scheduler could have called or texted. But it's Intellishop. I doubt she'll get paid. Other companies that have changes will indeed pay even if they can't use the report. I have had schedulers pay from their own pockets for misunderstandings or unclear instructions. The goodwill they have generated has more than paid off for them in future shops.

"Let me offer you my definition of social justice: I keep what I earn and you keep what you earn. Do you disagree? Well then tell me how much of what I earn belongs to you - and why?” ~Walter Williams

@iShop123 wrote:

Actually, some companies DO charge for flaked shops. .

Which companies charge shoppers when they flake? Of course, since I have never flaked on a shop, I don't have first-hand knowledge, but I've never heard anything from other shoppers about being charged when they flaked and I've never read any complaints that I remember here on the forum from a shopper who flaked and was billed. Do you have first-hand knowledge of companies that charge shoppers for flaked shops? If so, that's something that should be posted and discussed here.

I was once called while driving to one of those Intellishop "special request/someone else flaked" shops when, five minutes before arrival, the scheduler called me again and cancelled the shop. It was WAY out of my way, about 60 miles round trip. IS paid me squat, despite months of pleading, arguing, begging...IS is a 10 foot pole MSC.

@roflwofl wrote:

@iShop123 wrote:

Actually, some companies DO charge for flaked shops. .
Which companies charge shoppers when they flake?

ServiceScouts is one. I've never flaked on them, but the agreement is there.

I never ever ever check my email or talk on the phone while I am driving. If I get a call or text I will check it when I am parked.

I also never have my phone out while I am eating. The only time I do is if I am taking pictures or making quick notes.

Once I get what I need I put it away.

"An e-mail today from Intellishop states, "Looking at your receipt, you have completed this shop after I have sent out the email stating that it was cancelled..."

Receipt dates and times are inaccurate so often.

My phone makes a sound when I receive an email and I check every single one. If it goes to spam, that's a whole different ball game.

Thank you for your feedback. I am also annoyed with Intellishop so much so that I cancelled my account with them. I understand this was your first “bad” experience with them but why waste your time and energy wondering if this is the way they are conducting business? I had an issue with them in the past and decided there are many other MS companies that pay you for your time and therefore, the amount they pay for what you need to complete your shop would not be worth it to me. I closed my account with them. I can’t be bothered with a flakey company, there are too many other to choose from who do respect your time, and pay better to bother with one company. Cut your loses and move on. Good luck.

I only take low-risk jobs from them now. A couple of years ago they had international hotel destinations. I would never do one of those because if anything went wrong they’re unreachable and unreasonable.

The Source docked me 10% I think for being an hour late getting my report in. One whole hour. :/

wow

I have never shopped for them. How are they? Do they pay well? Obviously they dock you for being late but overall- how would you rate them?

They are like most others. Do not pay enough for the task, wait for a bonus

They have bonuses? Lol

They act like they are broke "That amount is not in our budget" they say. OK, well I am sure if I make a phone call I can get Capital One to forgive a car payment so I can do your "route" of $7 shops. Hold on just a minute while I call. .....click

Sometimes these threads irritate me because many of you start attacking the OP, in this case for not looking at her phone every five minutes. Whether she has a smartphone or not is irrelevant. None of us should be expected to drive a distance and then check our email right before entering a store to do a shop. There needs to be some respect for the shopper's time and some culpability on the part of the MSC. I drive a lot for shopping and for my primary job. When I am on the freeway or even in local traffic, I do not look at my phone --- ever. That means that often I do not check my phone for any hour...and for my safety, I should not be expected to. These companies work for a profit---they have funds they can part with to pay the fee.

Every 5 minutes? Sure, there's a lot of "should be" and "should be able to". However, it actually is what it actually is. Their contract does not say that they have to give 24 hours notice or they have to call you prior to cancelling a shop. These are the equivalent of right to work states. These companies protect themselves foremost, as they should. Of course it matters, it matters a great deal if someone has a smart phone or not. Most people check their phone when it provides a beep. You have to if you're connected to this industry. That's my experience.

What happens if you are in a state where you are not alowed to be playing on your phone while driving?

Or you cause a accident buy playing on your phoene?

I paired my phone with my car. It's an older Nissan. Google reads my email and my texts. I bought a magnet for the back of my phone cases and it sits on a holder on the dash so I can use Google maps to guide me where I need to go. There's a little button on the steering wheel that you press for the phone to answer or say "call Fred".

Even "dumb phones" have e-mail. I got my first smartphone only about 3 years ago, but all of my previous phones, going back at least 6 years before that, had e-mail and internet, including my old flip phones.

Not having a smartphone doesn't mean you can't read your e-mail.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

I think the OP should be paid for the shop, too. Or at least half the fee. I don't check my e-mail while driving and sometimes check it before I walk in to a shop, sometimes not.

If the shops are cancelled last minute, the MSC should text the cancellations. At least your phone will buzz you and you can check once you're off the road.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

I know all companies are diffrent but is it MF they pay you half of the fee or $ 3 (Or something like that) if the loctaion is closed?

Closed location fees don't apply. By completing the shop she held up her end of the contract. Ninety minutes is not reasonable notice for cancellation. Actually, anything less than 24 hours is not reasonable. They should pay and reimburse her in full and bill the client if they were the ones who cancelled at the last minute.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

So the client cancel at the last minute? If so how often does this happen?

Who knows. I said "if" the client cancelled they should be billed. Obviously if Intellishop cancelled for whatever reason, they just eat the cost.

Quick update! The scheduler went to her supervisor and they asked me to complete the shop and submit receipts. My shop has been approved and I'll now be paid! This still isn't about the $4 - it was about the concern for late shop cancellations.

24 hours seems reasonable to me as well. If within 24 hours, the company should really make an effort to call people if they are able (granted, I know sometimes we might be talking about hundreds of shops). For what it's worth - I was actually approved for this shop the day before they cancelled/I shopped.

Edited 1 time(s). Last edit at 05/26/2018 12:24AM by jsall09.

great to hear !

That's wonderful news. Did they say what their cancellation policy is? It would be nice for everyone to know if they mentioned it.

spicy1 - No, they didn't mention anything. I did state 24 hours would perhaps be more reasonable, but the scheduler did not respond to that.

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Intellishop - Canceled shop

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