@gigides wrote:
I get an assignment to visit restaurant and bar in five-star hotels. I had performed this visit before.
So, before I conduct the visit, I read the manuals, have a brief look of the guidelines and questionnaire and off to go..
There's the problem. Before heading off the the assignment, read the manuals, guidelines, comments, and the report form. Sometimes the report form asks for information that is not specifically detailed in the manuals or guidelines, but it is available to the shopper before performing the shop.