@MarionS wrote:
I’m curious to know more about exactly what the unprofessional second scheduler did.
I have Google Voice and have set it up so that the system asks the caller to identify himself/herself. This scheduler would not identify herself. She said nothing.
I answered the call anyway since it was one of the numbers I have saved as an MFI number. I kept saying "hello" but was met with absolute silence for several seconds before the call disconnected. Did she hang up on me? I don't know. She also did not leave a voicemail. (When American MFI schedulers call me and I miss a call, they usually leave me a voicemail. Some leave a voicemail AND email me.)
I decided to give her the benefit of the doubt and called right back. She answered right away but said nothing. No hello. No identifying MFI or herself. Crickets.
I identified myself and asked if she had just called me. She denied it. I asked if I was talking with someone from MFI. She corrected me and said she was working FOR MFI. She still did not identify herself, and she gave no indication that she was interested in finding out who called me or whether MFI had a shop I could perform. When I said someone just called me from her number and hung up, she got indignant and said she did not hang up. She claimed the phone rang four times and then disconnected on her.
Remember she had just denied calling me. Now she was saying she did call me but claimed Google Voice ended the call. Um, no. I answered the call. The call disconnected after I answered the call and got dead silence. Why deny calling me?
Now that we have established that she did call me, she still said nothing about why she called. Talking to her was like pulling teeth. I asked why she called. She named the client and then went dead silent again, not giving me any more details about the shop, such as the fee, the city, when it needed to be done, etc.
I told her another MFI scheduler had called me days ago about a shop for the same client. I named the city and found out it was the same shop. I told her that scheduler offered me $X, which was the same fee I got previously for performing that shop at that location. I called that scheduler when I heard nothing back and did not get a job assignment email. I found out from the first scheduler that the supervisors actually rejected the $X offer and would only approve $X-$20.
I wanted to know what fee and bonus this second scheduler was offering. Instead of giving me the information I needed, she asked, in a sarcastic tone of voice, if that meant I would not perform the shop for $X-$20. That was when I told her this had been a very odd conversation and that I was going to end the call. She laughed. I ended the call.