I did a shop for them 10/25/18 and I still haven’t been paid I emailed them and still no response

According to their website, they pay via PayPal 45 days after the shop or 45 days afte4 the receipt has been verified. You need to wait a bit longer for payment. There is a separate forum to discuss specific companies. Ther first thread on that forum is about MSC payment times and About Face is listed there as well.

Ok so I have to wait till the 45th day exactly? I thought it said up to meaning within those days after but ok I will continue waiting also I don’t know how to really work this so I’m not sure what forums you were referring to

@Angielala1609 wrote:

Ok so I have to wait till the 45th day exactly? I thought it said up to meaning within those days after but ok I will continue waiting also I don’t know how to really work this so I’m not sure what forums you were referring to

Yes, there is no need to contact them until at least 45 days after the shop. About Face is a reputable company and I have never had a problem with payment.

Here's the link to the forum to discuss companies:

[www.mysteryshopforum.com]

Hello, Im also waiting for payment. It has been over 45 days and aboutface has not contacted me. What is going on????

They said there were payment issues with PayPal pushing a lot of payments late and I would be paid on or before 12/7/18 I am currently still waiting today 11/30/18

I wouldn't worry. I do a lot of shops for them and they have always paid me for everything including recently. However, sometimes from the date you did the shop it's been closer to 60 days. My most recent paid were submitted and approved on 9/30 and I wasn't paid until 11/23

Edit: I will add that I have also thought they weren't responding to my emails before, but they were actually in my junk folder and I felt terrible.

Edited 1 time(s). Last edit at 12/01/2018 07:59AM by tiffanytarwater.

Every shop I did for them they were late paying. I thought they were trying to correct this.

I had to chase payment for the first time this summer. I got a nice email from them and an apology. However, I've had to chase payment again since.

I as well did a shop on 10/25. Darcy emailed me that the payment would be processed yesterday. Still nothing. This is the 3rd time in a row I had to chase payment.

Edited 1 time(s). Last edit at 12/22/2018 02:01PM by nittnjammies.

I contacted Darcey yesterday for a 10/31 shop. I was told pmt would go out 12/28
She was apologetic and so pleasant.

Sadly, I just filed a complaint with the BBB. I'm 62 and my husband is unemployed. Apologetic and pleasant just don't do it any longer -- especially during the holidays.

Edited 1 time(s). Last edit at 12/28/2018 12:03PM by nittnjammies.

For the 3rd to 4th time I have had to chase payment. My most recent shops done on 10/30/18 supposed to be paid today according to Darcy well see. I then have two more shops awaiting payment that is not due yet. Cant pay on time is tell tale sign of company possibly going under. Most veteran shoppers who have been around have seen it.

That's sad because they have a client I really like.

Years ago when About Face had amazing clients like the cosmetics ones and paid well, I worked for them...
they lost them all, and the ones now just don't interest me, so I haven't worked for them in years.
I got an email Xmas literally begging me to do a job, having someone come to my home and pickup stuff.. .on Christmas for a whopping 10.00 bonus sounds a bit desperate. I wonder if they're in trouble, just guessin,
but they have been going downhill and from all the late payments when shoppers need their pay, just saying. I worked in Vegas and every company paid DD within 5 days. Shoppers beware I wonder why a company loses ALL their good clients.

After another email, I received payment today. Good luck everyone!

My name is Dacey Hartsfield, and I currently manage the Finance department for AboutFace. I was forwarded this thread, and I’ve read many complimentary comments, as well as the criticisms. First, I want to acknowledge that AboutFace has had multiple hurdles this year, which I’d like to address, here, in an effort be as transparent as possible.

In my area, alone, I’m new and still learning, so some over-pays and late-pays are due to my learning curve. That coupled with a new back-end process and issues with our payment processor, PayPal, caused delays three times, thus moving payments to the following Friday. Ultimately, we had to upgrade our payment program with them to rectify the issues.

We are also adjusting our technology and processes to make it easier for you to check your own payment schedule. We are automating and compressing steps that make our finance operations bulky and slow. You deserve a modern, shopper solution, on many fronts. We are working hard to get everything corrected and on the best path forward for 2019. And, we know that you rely on getting reimbursed/paid in a timely fashion and for this reason, I have personally responded to every shopper inquiry.

If you have questions about your pay, please reach out to me at finance@aboutfacecorp.com or our team at evaluatorrelations@aboutfacecorp.com.

Oh, and one more thing. As a company we are rolling out a new program for the clients, called Customer Forensics™ which will expand our services to new brands. And because of this, we are launching Gig Central for our shoppers. There, you will be able to gain eligibility to new types of freelance work. It has been a team effort and we are excited to launch it the first half of 2019.

We value each and every one of you and hope you will continue to be a part of a new experience for clients and for our panel.

Folks; the payment policy stinks for About Face. I did a lot of work, always got paid, however.

I'm a little late coming here to post this but I received payment in a timely manner this time around without having to send an email. Dacey's got this!

I did get my most recent payment without having to ask and was on time. Hopefully they are back on track. They have a few shops I like.

Mmmm my payments are late, so I will be sending out an mail today.

My mom did a shop in early November and finally emailed about payment. She was told she would be paid on February 8th which is about 90 days out!!! Double what the pay statement says (45 days).

Darcey from finance said I should be paid on the 25th pay cycle. Let's see later today how my account looks.

So it's the 29th five days from the 25th pay date cycle I was told I would receive my payment. Will send another email to Dacey.

Edited 1 time(s). Last edit at 01/29/2019 11:47AM by Luna126.

I received my payment today. Sent a followup thank you email to Dacey.

glad to see i got my 2nd payment on time without having to remind so looking good on my end hope others follow suit and aboutface has corrected this issue

Just an FYI...I have to chase payment for a shop done the first part of December. I don't know how many of you saw it, but they now have a link to submit a payment inquiry: [aboutfacecorp.typeform.com]
The link is found on your pay statements. After I entered my info, I got a message saying the finance department would respond back with 48 hours.

Still waiting for payments for work I did months ago. Really bummed out because I needed that payment desperately last week. Might have to call it a loss and quit working with them. I rely on my shopper pay to get by. It's my main job.

90 days...still no payment. Very sad as you said it would be issued today by close of business.