Superior Customer Solutions Beware

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Ive not ben paid for an Aug shop, nor a Sept. shop. Very unprofessional. Shoppers beware!!
This is very disappointing. I've had some payments come late or after I email her, but I have yet to not receive payment at all. I love these assignments, so I hope everything is okay with Katy and her company.
Katy has a new client, a pizza chain that has been shopped for years (and is still showing up on the old MSC's board). It seems to be just some regions -- perhaps a franchisee? One hopes that the money from this client wlll allow her to pay back the shoppers who have so far been stiffed on her Asian restaurant shops.
I have no idea why we aren't getting paid. But those who had unhappy experiences with Katy Gravatt when NSS went bust and advised against working with her can certainly say they "told us so."

Edited 2 time(s). Last edit at 11/30/2019 09:59PM by NinS.
I just did my usual restaurant with a 40.00 bonus, so no, she's not out of money. I emailed and asked if I could do this although I am only allowed to do one every other month, she said go ahead with her response coming the next is the holidays and I hope to get paid in a timely manner. We did not get the pizza job here.

Live consciously....
I have not been paid from a shop I did in July. I have contacted katy by email multiple times. I left multiple voice messages and even messaged her through Facebook. It's like she has completely disappeared. This is very disconcerting. The website is still showing jobs available.
I got email response from Katy. She said my email had gone to her spam folder. I received payment for the shop I had completed in May. She is current with my shops.
I just got paid for June and July shops after months of ignored emails. Outages in NoCal were used as an excuse. I am also now current with my shop payments. I was even asked if a missing bonus I'd referenced was for one shop or for three! (It was just for one.) Ironically the payment schedule ended up being more or less equal to some HS Brands shops I did in July as well, but of course those came without any need to follow up.
No payment for me either after shops in Aug and Sep. A previous post I made about this situation has also been removed. Not sure why, I did not name the client.
I stopped with them because of wild goose chases. I don't drive to a location and get zero pay because they are out of the product. Not my fault.
I'm a little nervous too-----SCS has never been very quick about paying, but anyone can see that this is a one-man show and maybe a part-time gig besides. Other things can quickly get in the way. If you never interface personally with your shoppers, it is easy not to pay them and let them write it off as a business loss. I was thinking about doing a restaurant shop today, but I haven't been paid for the two shops I did in November or the one I did in December yet and it makes me nervous. I wouldn't go and eat in these restaurants if it were not for the mystery shopping. Usually when I ask about payment time-lines, I get a response. I haven't gotten one despite a couple of attempts.
Personally, I think that if you are a reliable payer, you will attract a better shopper. Also----if you state CLEARLY your payment timeline, then the shopper has less to worry about. Having to remind someone that they owe you money is simply not right. I will be calling though. I don't want another NSS type loss that I have to absorb.
Like shopperbob reminds us, this is business. I would certainly not consider conducting an assignment for any MSC with such documented payment issues without previous assignments being paid in full. MSCs such as this that take several months to pay--and only after being reminded of monies due--have no respect for your time and efforts. One of the purposes of this forum is to warn other shoppers about such companies. If this company's payment strategy was so slipshod during good times, what makes you think that they won't simply "fold up their tents" and disappear during this crisis?
Yeah. You're probably right. I had been fortunate with slightly-late-but-regular payments but I would not be surprised if this company simply disappeared without so much as a, "Seeya Suckers!" to shoppers.

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