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Hello Everyone:
I hope you’re all doing well – especially given everything that’s going on in the world right now.
My apologies for the delayed communication to those who may have reached out to me. As you may be aware, California is one of the states that was declared a state of emergency with strict restrictions in place. This has impacted many businesses, including my own, bringing work duties to a rapid halt and causing significant financial hardships, as well as major life style changes.
Due to Covid-19, all my clients have suspended shops. The outcome of this has also seemingly affected my clients’ Accounts Payable procedures. Due to these business closures, it has been challenging to resolve the financial delays with my clients’, but I am diligently working on it, as well as, looking into the recent small business relief options available.
I want to be transparent with you all; these are unprecedented times and there may be a long road ahead of us. With everything going on, there is a chance that I may not get the much-needed resolution with my clients or other small business options until the business sector commences once again.
Depending on how long this situation lasts, many businesses, especially restaurants, face uncertainty on what their future holds. As you can imagine, when running a business, if all your stores are shut down or business hours are significantly reduced, this ultimately impacts revenue causing temporary budget freezing. This has impacted my business, as I too have not received payment which is the revenue I need to pay shopper payments and reimbursements, as well as my own financial responsibilities as SCS is my main source of income.
There is always a level of uncertainty when dealing with an evolving situation, but there is a great deal of comfort in knowing that I have good relationships with my clients and trust that when their business resumes, the invoices will be paid allowing me to send out shopper payments and reimbursements, starting with any unpaid January shops.
I truly regret having to give you this information, however, the severity of this situation is significant, and I wanted to ensure you were up-to-date with the latest information that I have regarding these efforts. My promise to you is that I will work diligently to collect the funds needed so that I am able to send shopper payments and reimbursements. In addition, as soon as I find new/alternative temporary or permanent income for myself and my family, I will do my best to start paying shopper fees and reimbursements out of my own pocket as I can.
If you have any questions about this, please email me. As a reminder, everything in regard to the shops you do for my company is between you as an Independent Contractor and SCS. Within the agreement you signed with my company, all matters regarding the SCS shops, should be directed to SCS and not ever with any of the clients. Please direct all questions or concerns regarding your work, payments or shops with my company, to me directly.
Thank you for your time and as always, thank you for all your support over the years with the SCS shops. I wish you all the best and please stay safe and healthy!
Katy Gravatt
Superior Customer Solutions
(888) 928-5068
(888) 899-2509 (fax)