She sent this email 5 minutes ago - look like she's either scared of the pending legal firestorm on her or she finally came to her senses. Nevertheless, we will be continuing our legal course of action until all payments in addition to damages are recovered and we encourage all to do the same.
Hello Everyone,
I hope you all are doing well!
I wanted to send you all a status update of outstanding payments owed to you. The good news is that things are moving in a positive direction! I have recently received payment for some of my January invoices, which allows me to in turn, start paying you. I will start with January reimbursements and shop fees. I will send as many payments as I can with the funds available. I anticipate that what has been received will pay for at least 80% of the January shops. I will start sending these payments out this weekend.
That being said, I do not have a payment ETA on the remaining January invoices or the February and March client invoices. As I stated before, as soon as I receive payment from my clients, I can send out shopper payments and reimbursements. I am in regular communications with most of my clients and expect, and will do whatever I can, to ensure all invoices are to be paid at some point.
Also, I have received several questions from some of you and thought it would be best to provide an FAQ for everyone to read.
Why haven't your clients paid you? This unprecedented situation fell upon all of us so quickly. It drastically impacted my clients which ultimately led them to put a stop on all of their scheduled payments for SCS services and suspended the fieldwork for the time being. At this time, I do not have any additional information.
How could the shelter-in-place impact January and February payments if it began in March? My client payment schedules are typically on a 1 to 2 month delay. This means, for example, I typically receive payment for January shops in mid to late-March. Almost all Jan invoices were due around the time of the pandemic impact.
Now that restaurants have opened back up, does this mean I will receive my shopper pay and reimbursements soon? At this time, restaurant openings does not guarantee payment for my invoices. I continue to correspond with my clients and will notify my shoppers as soon as I receive any updates of payments coming through.
Can't you get a business loan to assist you during this crisis? Unfortunately, I have tried several options, and the criteria required to qualify does not match the small mystery shopping business model.
I'd like to reach out to your clients directly for more information. Please do not reach out to clients directly. This is a contract breach for all involved parties. A breach of contract can result in significant consequences and financial repercussions including, further invoice payment delays/shopper pay delays.
I'm sorry I don't have any additional information at this time. I want to be as transparent as I can with you all to hopefully help with the understanding of the situation. I really believe that solutions will come about sooner than later and we can resolve all outstanding shopper payments soon.
I appreciate all of you and your amazing services provided for SCS and my clients over the years. I am a person that values integrity and I assure you all that as soon as it is possible for me to do so, I will send you all any payments owed.
Thank you and please take care!
Katy Gravatt
Superior Customer Solutions
(888) 928-5068
(888) 899-2509 (fax)