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What's up with Kinesis?

October 05, 2019 11:46PM
Anyone know what's up with Kinesis? I have a number of shops which were set up with the usual KSS schedulers. But no one seems to be around.

Per the instructions, I need to wait for them to do something for most of the shops before I can take next steps, but no one is answering, either through direct email to the schedulers, or through the KSS Sassie Help interface. Haven't heard from anyone in three or four days. Now the shops are due, but I can't get what I need in order to do the shops so they will be late.

This is not normal for them. I wonder if everyone is okay. Anyone heard anything?
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More Discussions About Kinesis CEM (All Companies)
October 06, 2019 02:36AM
I am in the same boat. Asked a question 2 days back but no reply.
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October 07, 2019 05:43AM
Have you guys tried calling (513) 549-5771 or emailing Lorri Kern (KSSLorri@kernscheduling.com)?
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October 07, 2019 07:00PM
Unusually, Lorri was the scheduler on some of them. (Normally it is someone else for some of the shops.) So I have already emailed her a few times, but got nothing back. Thanks for the suggestion though. At this point, I am assuming a couple of schedulers went on vacation at the same time and she probably has her hands full treading water. So I am waiting for them to catch up.
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October 10, 2019 03:28PM
I had a similar experience with KSSRyan. I contacted KSSLorrie and she told me he is no longer there. I would recommend contacting her at KSSLorri@kernscheduling.com or by phone (513) 549-5771.
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October 10, 2019 04:19PM
It has been Lorri scheduling some of these since Ryan left. I'm helping to train a new scheduler that will likely be taking over some, if not all, of what Ryan had for Kinesis. She will be ready to go any day now, and anyone that knows me knows that I have stressed to her the importance of communicating with shoppers in a timely fashion.
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October 13, 2019 10:57PM
deleted
Moderator Note:

Post removed as it violates the Forum guideline which states, "Do not reveal the clients of mystery shopping companies". Additionally, it is an ICA violation to name both the MSC and client.

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October 14, 2019 12:01AM
Uh oh....

That credit union is a client of Kenesis. We are not supposed to link the client with the MSC. Can you edit your post and remove the name?

Kim
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