For those that did not get the email.
As you are aware, the Mystery Shop system is inaccessible at this time. We proactively disabled access to the systems and reporting services as a precaution following a security incident with the hosting service provider. We also engaged security experts to conduct a full forensic review while the services were disabled.
First, we’d like to confirm that the results from the forensic review indicate that no data related to your services was exfiltrated.
We are now diligently focused on reestablishing service for you and our clients and evaluating the best course of action. We will continue to provide updates on our progress as they are available.
We take data protection and security matters very seriously and have taken appropriate precautions to mitigate risks. We apologize for the inconvenience you may be experiencing while our system is disabled but appreciate your patience.
Deborah Howard
Client Solutions Specialist
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Edited 1 time(s). Last edit at 01/15/2020 12:35PM by janalou.