Not much information has been provided, but this no longer sounds like a mistake in payment. It sounds like the company paid a shopper for a completed shop that you believe you also were assigned. Several posters have asked clarification questions but no answers were provided and what happened here is not at all clear.
Only info: "I have emails telling me to do the job, however I couldn’t access it at their website. Scheduler told me he was having problems recently with the website, to go do the job and email me the report and he will enter it."
I'm pretty confused. I am guessing, perhaps incorrectly, that this is a mattress shop. White Clay shops for multiple mattress companies. The shops pay well and have a lot of narrative. The reports are not yes/no answers and your report would be very long and it would be difficult to email unless it was sent as an attachment
1. Is the shop listed on your White-Clay Sassie Shop Log? Was it ever on your Shop Log? Did you receive a confirmation email after it was assigned to you and did you Confirm the assignment?
2. How exactly did the Scheduler's email tell you to email the report to him? Did he send you a list of the questions from the report and tell you to respond via email? Did he send you a pdf or a Word document of the report attached to the email and ask you to complete it and return it to him as an attachment?
3. Did you provide the report to the Scheduler via email in the manner he requested?
4. If you provided the emailed report, was your POV attached to the email?
5. Having done about 8 jobs for them, you are familiar with their editing process. All reports get a personal email after editing, usually from ziggy, the editor (and, I believe, one of the company's owners) commenting on the report and asking any necessary questions. If you did send your report to the scheduler, did you receive his response confirming he received your report? What response did you get from the editor after editing?
6. When you communicated with Jared about payment, did you attach a copy of the report and POV to your inquiries? If no audit trail exists in Sassie, your email documentation and the report and POV are crucial.
Since you have already communicated with Jared, I suggest you email Ziggy Zubric,
ziggy@whiteclay.com When you communicate with ziggy, you should be very detailed in explaining the situation, clearly answering the questions above. You should attach the email conversations between you and the scheduler and provide the report and POV.