I just got a really low grade on one of my reports, and this was in the email I received:
"Note: this rating is final, and we are unable to provide detailed feedback on the specific errors found in your report. Your rating does not impact the amount of compensation you receive for this report. iShopFor Ipsos Sassie only uses even numbered ratings."
That's not helpful at all, and their editors are certainly not infallible. (Shop guidelines, for example, often contain obvious errors.)
If I am not told how I erred, how am I supposed to improve?
The last time (and the only time) I strongly disagreed with one of their editors, she at least gave me the specific reason for the score. Because she gave me detailed feedback, I was able to prove she misinterpreted my report by showing her my answers/narratives directly contradicted her conclusion that I had done something wrong. She adjusted my score accordingly.
Without knowing the alleged errors in my report, and with IPSOS' position that this rating is final, there is nothing I can do about this. Of course, it is good that I will be getting paid for the shop, but this will definitely have a negative impact on my willingness to shop for them. Next time, an editor may decide I will not be paid for a shop because he/she thinks I did not follow shop guidelines.
I will still shop for IPSOS, but I will probably wait for higher bonuses.