This is my 3rd casino shop with this company and I will NEVER shop for them again. After a very lengthy Casino shop (24 hours to complete), spending $851 on Food/Bev/Casino games, and 20 man-hours writing up narratives - they informed me that they would not accept my shop and not only was I not being paid for the shop but I would not be reimbursed.
First, they (HK) incorrectly told me to skip a shop at the location and did not make clear the requirements for beverage service at the slots. I submitted on time, then they followed up the next day with edits in a slew of emails and we ended on me going back to the location to complete their mistake a few days later, and also redo a slot beverage that was not completed after 45 min at the slot. All good.
Scheduler 2 (MH) steps in and starts asking me more questions (we are talking like 20 emails deep at this point) to a level of detail that is inhuman (and not included in shop guidelines). Thus, her email saying receipts need to be received by 8p got buried and was not read in time for me to act.
Shouldn't required materials be submitted together in the reporting portal? Bad business practices all around.
I wake up the next day and find MH accused me of submitting false information because I pasted the narrative for Slot Beverage 1, when it should have been Slot Beverage 3 and visa versa, therefore they would not accept my shop. Not only was I not being paid for the shop but I would not be reimbursed.
I tried to reconcile even offering to simply take reimbursement for the Food and Beverage alone at this point just to recoup some costs and they refused. At one point offering to redo the entire Slot section when I returned to do what they told me to skip.
I am turning this over to a lawyer - reach out if you have had similar experiences as I believe this could be a class action anti-trust lawsuit due to their unethical and predatory practices.
MB WA