IPSOS Hold Pay?

Anyone have experience with this? I work a ton for them and a recent shop... well, I was supposed to reveal and the person I was talking to was at a total loss and claimed they couldn't help me. I noted this in the report, but I didn't do anything wrong here. I've never had this happen.

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A gas station? I had many denials, always got paid. Usually it is a new employee, or if it is late in the vening or on weekend and they do not want to call their supervisor.
@mommy22alyns wrote:

Anyone have experience with this? I work a ton for them and a recent shop... well, I was supposed to reveal and the person I was talking to was at a total loss and claimed they couldn't help me. I noted this in the report, but I didn't do anything wrong here. I've never had this happen.

If you haven't been contacted directly about this, it may just mean they are going to research it. If this was a gas station, you do have to be prepared for this kind of response. Make sure they read the authorization letter, and explain the process to them, including that it happens xx amount times a year (depending on shop). Insist that they call their manager. If they ask you to leave, then of course, leave. But if they are just responding that they can't help you, then calmly ask them to call their boss.

This situation is going to happen from time to time if you do a lot of gas stations, it can be frustrating, but only once did I have someone so stubborn and clueless that they ended up refusing. Then, just leave.
FWIW, I did find the right person to talk to and it was resolved quickly and I will be paid. I really enjoy working with IPSOS.
Glad it worked out for you in the end.
Didn't realize there were reveal bank shops mixed in there, I'll need to look closer at the different types!
Welcome to the psychotic world of "slightly different than a normal shop" that exists at IPSOS.
Speaking of Ipsos, and I know this is off-topic but how often do they pay? There's a pinned thread but I'm not sure if the info is up-to-date. Thanks in advance.
Ipsos pays weekly, generally. For shops completed and reviewed by Friday you are paid the following Tuesday via Paypal.
Is there any way to delete the "Hold Pay " shops.? I know I was not paid for them and do not expect to be paid but I would love to get them off the board.
I remind them a zero hurts their branding with the oil company. I then ask again for them to call the owner.

Edited 1 time(s). Last edit at 06/01/2021 02:20AM by Lstockwell.
How many days does it take usually for the editor to pick up the shop you completed and review your shop? Mine has been sitting in a 'completed' status for 5 days.
@KV wrote:

How many days does it take usually for the editor to pick up the shop you completed and review your shop? Mine has been sitting in a 'completed' status for 5 days.

I have quite a few sitting too. I suspect they may be a little behind because of the holiday, because usually they are pretty quick getting them reviewed.
Rant on: Did a Stagecoach Bank account opening shop for IPSOS. The shopper is supposed to make an appt. online, but the website OFTEN does not allow this (and refers one to another branch!) The lobby is closed to walk-ins. I did kind of force the issue and walk in this branch and managed to get an appt. with a banker, via a teller, because the banker was not there....then, on the appointed day and time, the banker no-showed. I write all of this up, in excruciating detail. The shop is placed in purgatory for three weeks and end up with the dreaded "Hold Pay" tag No email, no text, no phone call, nada, zip zilch crickets. No answer to several emails. I am done with the Stagecoach Bank and IPSOS...it is NOT worth the hassle. End of rant.

Edited 1 time(s). Last edit at 06/05/2021 08:23AM by salisburync.
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