@mommy22alyns wrote:
Anyone have experience with this? I work a ton for them and a recent shop... well, I was supposed to reveal and the person I was talking to was at a total loss and claimed they couldn't help me. I noted this in the report, but I didn't do anything wrong here. I've never had this happen.
If you haven't been contacted directly about this, it may just mean they are going to research it. If this was a gas station, you do have to be prepared for this kind of response. Make sure they read the authorization letter, and explain the process to them, including that it happens xx amount times a year (depending on shop). Insist that they call their manager. If they ask you to leave, then of course, leave. But if they are just responding that they can't help you, then calmly ask them to call their boss.
This situation is going to happen from time to time if you do a lot of gas stations, it can be frustrating, but only once did I have someone so stubborn and clueless that they ended up refusing. Then, just leave.