Sorry to hear about the fraud and scam this firm is perpetrating. I got screwed on a "N-Hance" shop for $20. The N-Hance rep came to my home to give a quote on refinishing floors and cabinets. This was on Sept. 12, 2011. I've not been paid but yet the shoppers site shows "pending" and a shoppers grade of "10". I sent a few emails to the scheduler and never got a response back! I decided to do my own investigation and so please read and enjoy the fruits of my time and findings!
Franchise Compliance has a corporate license with the Utah Department of Commerce. It has not been renewed in over 18 months! They are thus doing business at least in Utah illegally! The registered agent for the firm is: Adam Valdez with an address listed on record as: 487 E. 520 S. Smithfield, Utah 84335. No phone# was given and numerous reverse address searches brought 0 results. Once I found this out and also about others being screwed I emailed the scheduler with the information. I stated that if he was not privy to what was happening then my email now made it known to him that the firm he schedules for is: illegal, a fraud and a scammer. Of course, no response from the scheduler was ever sent back to me. The scheduler goes by: rsilvestri on the emails!!
I did never perform a carpet cleaning shop cause I was not at all comfortable about dishing out $125 for a unknown firm. I suggest if you have been screwed on carpet shops that you contact the carpet cleaning firms headquarters and talk with the person in charge of assigning mystery shopping and give them both your story and my information above. I did contact "N-Hance" about my situation and the person stated that they would pass the information on to the person responsible for contracting mystery shopping firms. I did this on 01/27/2012.
I plan on filing a formal complaint with the Utah Department of Commerce on 01/30/2012.
Please get this out on Twitter, Facebook and other social sites about this scam outfit so other mystery shoppers are not unknowingly scammed of their time and money!