I got the email stating there had been a problem with PayPal. This afternoon I received a payment, but it's not for both of my November shops, just one. Is anyone else missing payment for some of their November shops?.



Edited 4 time(s). Last edit at 01/16/2022 05:01PM by BirdyC.

Yes, I am missing $45, which is the exact amount of one of my shops. I sent an email a few days ago and received a reply today saying they would investigate. Hopefully it doesn't take them too long to find their error and send me the rest of the pay. This is the first and only time that I've not been paid the full amount on time, so I expect they'll come through in a timely manner.

I was only waiting for payment of one shop, which was in my PayPal account.

Mine is in there now, too.

I had two shops in November, both the same amount. So I hope the payment system didn't kick out the second payment--maybe reading the second amount as a duplicate and deleting it or something. I don't know what system they use, of course, or how much human oversight is used.

Birdy,

I also did two for an identical amount, they were through SR, and my money arrived 12/20; the exact date that was stated when I opted for PayPal over my bank. At that time, I had not been deactivated me from Reality and I wished to keep the two accounts separate.

It's weird - I received a check from them yesterday for November shops. But I didn't complete any November shops for them. Plus I usually get paid through PayPal for them. I'll have to contact someone.

I also had a couple shops that were not paid. They said they are investigating but i haven't received anything yet. Ive followed up but still no new information.

I wrote to accounting to ask about the unpaid shop, but haven't heard anything back. But what's weird, too, is that I checked my shop log, and neither November shop is marked as paid! My October shops were all paid in November, and the only December shop I've done is not for the same amount. So the payment for just one shop must have been one of the November shops. Usually they're marked "paid" in the shop log right away.

I think they must have had one helluva snafu with their accounting system, and I sure hope they get it straightened out soon. I really don't feel like waiting around for weeks to get paid for the other shop. The longer it's delayed, the less it becomes. (And it wasn't enough of a fee for the shop to begin with!)

I am still missing payment on one shop and part of another (they only paid me $8 out of the $35). I've been in contact with them and they said they were working with accounting, but then, beginning of last week, I stopped hearing anything. Hopefully they get it resolved soon.

Aren't they incorporating Strategic Reflections payments into their system now? Perhaps that's what's caused the problem?

If thats the case I wish they would just say something. I just keep getting the same response that accounting will investigate and let me know.

@leverley wrote:

If thats the case I wish they would just say something. I just keep getting the same response that accounting will investigate and let me know.

They didn't even reply to my message! I need to try again....

Good news! The missing $45 was in my bank this morning. I haven't received any emails other than the initial one saying they would look into it.

Edited to add that I did get an email asking me to verify that the money had been received.

Edited 1 time(s). Last edit at 12/30/2021 04:07AM by HoomanShopper.

Mine came through this morning too, so all is good.

Edited 1 time(s). Last edit at 12/29/2021 03:05PM by leverley.

OMG! My payment account is more messed up than it was to begin with! I had received a response from someone that stated they would look into it. I checked my shop log this morning and saw that they've marked two shops as "paid," when they haven't been! I completed two shops in November, only one of which has been paid, and one in December, which hasn't been paid. Yet all 3 are marked as paid, all on 12/20. I received payment for one shop on 12/21. I just checked my PayPal account, and there is no record of these two payments, just the first one.

All told, the two unpaid shops total more than $140, and I'd sure better get paid for them!

I sent another message this afternoon, and within 3 hours, the payments were in my PayPal account!

A big shout-out to Teresa, who was responsive, sent the issue through to the right people, and followed up with me. Thank you!

ETA: I'm still owed a reimbursement of more than $200 for one of these shops, so another email is on the way. Did anyone else do the insurance shop in November, and have you gotten your reimbursement yet?



Edited 1 time(s). Last edit at 12/31/2021 12:47AM by BirdyC.

Rather than start a new thread, I edited the title of this one and am hoping that someone who's in the same boat might see and respond. I had shops caught up in the recent payment snafu, and all have now been paid. But I did a shop that required purchase of a $200+ insurance policy, to be reimbursed. Shop was approved, I had the screen shot in the report showing how much I paid, etc. But I haven't been reimbursed, and my shop log says "$0.00" expense limit. Huh?

I have a wonderful contact there who's been helping me, and she emailed me this morning to say she'd send this through to accounting (I never received a direct response from accounting to my initial inquiry) and get back to me when they got back to her.

Did anybody else do these jobs, and have you been reimbursed?

Bumping this up. Has anyone received reimbursement for RBG's insurance shops?

The premium amount finally showed up in my shop log under "expense limit," but it still hasn't been paid. In fact, the way payment section reads, it appears that the entire fee + reimbursement was paid, when just the fee has been. The contact who's been helping me has been key in getting this entire situation sorted out, but hasn't been told when I might see the reimbursement. I'm not happy about carrying that amount of money on my credit card and paying interest on it for what's been almost 2 1/2 months now.

Is anyone else having trouble with this?

Just wanted to say that I received my substantial reimbursement from RBG and am very happy with the service I received while trying to get this straightened out. A shout-out to Teresa, who was very responsive in passing the information along to accounting and getting back to me with their answers. And to Christophe, who I spoke to on the phone after several days of not hearing anything about when I might expect to get the reimbursement. It had shown up in my shop log, but had not been paid.

I actually found a phone number for RBG, called it, and a real person answered! Christophe was able to get someone in accounting on a live chat while I was on the line--and the payment was made while I was on the phone with him!

I can't say enough about how good it is to find a company, any company, that publishes a phone number and is willing to actually talk to a customer or a shopper "in person." Too many companies really don't seem to want to be bothered talking on the phone to their constituents anymore. Even my credit union, which advertises and prides itself on its small, local presence and personal service, doesn't have its phone number on its home page. You have to click through more screens to find it! All companies should have a phone number on every page of its website, even if it's a number that gives you the automated response system with 100 options!

It's a shame their contracted schedulers are not this pleasant.