Just wanted to say that I received my substantial reimbursement from RBG and am very happy with the service I received while trying to get this straightened out. A shout-out to Teresa, who was very responsive in passing the information along to accounting and getting back to me with their answers. And to Christophe, who I spoke to on the phone after several days of not hearing anything about when I might expect to get the reimbursement. It had shown up in my shop log, but had not been paid.
I actually found a phone number for RBG, called it, and a real person answered! Christophe was able to get someone in accounting on a live chat while I was on the line--and the payment was made while I was on the phone with him!
I can't say enough about how good it is to find a company, any company, that publishes a phone number and is willing to actually talk to a customer or a shopper "in person." Too many companies really don't seem to want to be bothered talking on the phone to their constituents anymore. Even my credit union, which advertises and prides itself on its small, local presence and personal service, doesn't have its phone number on its home page. You have to click through more screens to find it! All companies should have a phone number on every page of its website, even if it's a number that gives you the automated response system with 100 options!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.