@French Farmer wrote:
So, I say keep them (IPSOS) on their collective toes, hold their feet to the fire and any other metaphor that is relatable to this topic.
None of us should just roll over and let them rub our bellies.
[/quote]@Zek wrote:
Some are under the impression shoppers will be paid the week following completion of a shop. IPSOS does issue payments to shoppers on a weekly basis . . . but . . . although they "market" themselves as "paying weekly" (and in practice do) it is not a guarantee shops are paid in 1 week.
Per the IPSOS Agreement "the fee shall be payable within 3 weeks within you reporting the data ... "
So all the shops you have cited were paid within the terms of the Agreement. The varying dates are likely due to how many shops (by all shoppers) are completed within a given time, where the priority lies for the editors, and more than we will ever know.
quote="F and L TeleComm"]
Point taken. But what about shops that somehow get "stuck" in the system and don't get edited for a period of time? We've had two shops that I distinctly remember having to send an email because they were in "limbo-land". it was promptly fixed and paid but still, it happens. There are editing delays sometimes. Again, "in a perfect world"... I know for a fact, based upon my shop log that shops are sometimes paid on the following week and sometimes not. In some of the shops I get paid within a week, some just over a week, and some have taken longer. I am too busy to sit and analyze it every single week. A few weeks ago I did an overnight route to Augusta (Wednesday evening through Friday) I was paid for some the next week and some 2 weeks later. (On the same route). I'm looking at my shop log right now "shop submitted 6-03 paid 6-7 (4 days turn around) Shop submitted 6- 2, Paid 6-14 (12-day turn around), shop submitted 6-6 paid 6-14 (8 days turn around), Shop submitted 6-13 paid 6-22 (9 days turn around) I have unpaid shops on my board right now that say 6-15 and they are not paid. Granted that normally shops done the same day were normally paid together. However, I have also noticed that the blue gas station that requires every single pump to be photographed is normally paid quicker than the blue and red Indian sign station. Upon reviewing my payment history in PayPal I've shown a payment on a Thursday this year and a payment on a Monday this year. (with an incomplete search) Thus my conclusion is that the system is not 100%.
@shopperbob wrote:
This situation boils down to a shopper's preference. Either earn less money for more work and be paid next week or a larger fee for a simpler job, but with the cash arriving in 30 to 60 days. As to me, it is, hands down, the latter.
@thunderdeacon wrote:
I think the reason that Ipsos has so much ill will towards them is due to the fact that they have taken over so many projects from other companies, mainly MaritzCX.
[/quote]@Notme2021 wrote:
As I stated, I have received emails that they pay on Tuesday for all shops *approved* by the preceding Friday. It has nothing to do with when a shop is *completed,* except they guarantee a shop will be edited in time to receive the pay within 3 weeks. Therefore, by Friday night we know how much to expect. I don’t think anyone is under the impression you stated, because those of us who depend on the weekly transfer pay attention to the dates, and the person you quoted continues to talk about shop completion dates and not approval date. Furthermore, their pay day is Tuesday, hence their apologies for not paying on Tuesday. Yikes. Even Ipsos took more responsibility themselves than some shoppers want to assign them.
@Zek wrote:
Some are under the impression shoppers will be paid the week following completion of a shop. IPSOS does issue payments to shoppers on a weekly basis . . . but . . . although they "market" themselves as "paying weekly" (and in practice do) it is not a guarantee shops are paid in 1 week.
Per the IPSOS Agreement "the fee shall be payable within 3 weeks within you reporting the data ... "
So all the shops you have cited were paid within the terms of the Agreement. The varying dates are likely due to how many shops (by all shoppers) are completed within a given time, where the priority lies for the editors, and more than we will ever know.
quote="F and L TeleComm"]
Point taken. But what about shops that somehow get "stuck" in the system and don't get edited for a period of time? We've had two shops that I distinctly remember having to send an email because they were in "limbo-land". it was promptly fixed and paid but still, it happens. There are editing delays sometimes. Again, "in a perfect world"... I know for a fact, based upon my shop log that shops are sometimes paid on the following week and sometimes not. In some of the shops I get paid within a week, some just over a week, and some have taken longer. I am too busy to sit and analyze it every single week. A few weeks ago I did an overnight route to Augusta (Wednesday evening through Friday) I was paid for some the next week and some 2 weeks later. (On the same route). I'm looking at my shop log right now "shop submitted 6-03 paid 6-7 (4 days turn around) Shop submitted 6- 2, Paid 6-14 (12-day turn around), shop submitted 6-6 paid 6-14 (8 days turn around), Shop submitted 6-13 paid 6-22 (9 days turn around) I have unpaid shops on my board right now that say 6-15 and they are not paid. Granted that normally shops done the same day were normally paid together. However, I have also noticed that the blue gas station that requires every single pump to be photographed is normally paid quicker than the blue and red Indian sign station. Upon reviewing my payment history in PayPal I've shown a payment on a Thursday this year and a payment on a Monday this year. (with an incomplete search) Thus my conclusion is that the system is not 100%.
@teriraia wrote:
I am holding off on doing any more of their shops until I get paid. I am going on 4 weeks now. They have been very reliable in the past so I will wait a little longer but what is going on? This company does not pay a lot but at least they were fast.
@Notme2021 wrote:
Wow, and the shop was approved?
Have you tried the main email? Another cost-cutting measure I’ve seen anecdotally is cutting of coverage of that email account. Previously I’d receive a reply after 3 days maybe 75% of time. Now it’s less than half, and the “solution” is incorrect: they don’t pass it along to the correct knowledgeable person: some intern answers it off a script or something. And if I say their answer doesn’t help for X reason they reply repeating from the first email. Pretty much like driving for Uber and needing help or making a complaint to Amazon.
@teriraia wrote:
I am holding off on doing any more of their shops until I get paid. I am going on 4 weeks now. They have been very reliable in the past so I will wait a little longer but what is going on? This company does not pay a lot but at least they were fast.
@wilson5k1992 wrote:
I'm sure with the holiday yesterday, pay could be delayed this week. However my issue is (and I wanna see if this is normal )... On the shop metrics app, it'll show the list of all shops done and have a green dot or grey dot. Green date it's been approved and waiting payment. And the grey dot still waiting for review.
Anyways, all of the approved shops have been taken off that list. It's just showing me my shops that still need reviewed. However, all these shops approved have not been put into a pay sheet that's at the bottom of this page. Is that normal?
@wilson5k1992 wrote:
Kay thanks... It's been showing weird since yesterday. When does pay usually suppose to go out today? Is it for shop metrics and sassie today? I'm waiting about about 1300 today between both platforms.
@mizzessummer wrote:
Yeah I just checked and none of mine says payment pending and I’m owed at least $500. That may not be much to some, but I made sure I completed all my shops by Wednesday, so that they would be edited by Friday, so I would get paid today. I know it’s only noon, but I’m starting to worry a little bit!
@mmsackett wrote:
****Disclaimer**** Not defending IPSOS!
I can say as a business owner that if you have an issue with PayPal you are in literal HELL. It rarely happens but they are not easy to deal with and if you can’t come up with some idea of what the issue might be you will get switched from representative to representative and no one ever offer to easily put you to a supervisor. You also are dealing wi the someone who’s native language might not be English which makes it even more frustrating. Honestly if I never have to deal with PayPal again my life would be just fine. I am hoping with the new changes at PayPal that MSPs will decide to do direct deposit and forgo PayPal. For me and my business, I only offer direct deposit or Zelle. Both are easily done with minimal costs. Now with PayPal’s increase in fees it will be come cost prohibitive I think for most businesses to pay that way. I just don’t see IPSOS saying it’s a PayPal
Issue when they could have easily said “we messed up and didn’t calculate the holiday right. We are sorry.”