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Do Customer Impact schedulers work on the weekends?

May 13, 2023 06:12PM
I just started working with CI, and it looks like pretty much everything has to be applied for instead of self-assigning. I have a couple of jobs that I can only do tomorrow (Sunday), and I applied for them last night, but haven't heard anything. Does anyone know if they will still work through the applications on the weekend? Is there maybe a number or support email out there, where I can get someone to assign them to me? Thanks for any assistance.
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More Discussions About Customer Impact (All Companies)
More About Schedulers
May 13, 2023 09:10PM
In my experience, they do not work weekends and will not assign the jobs in time. They do read the forum, though, so you never know in this case.
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May 13, 2023 09:41PM
Ah, ok. It would be nice for them to have a person still assign shops over the weekend, especially when shoppers are out there working, and might need to adjust a route.

Just frustrating because the shop is there, and I'm ready to do it, I just need someone to click the button, hah. Ah well.

Edit: I emailed Dan, and he was kind enough to help me out, even though typically they don't process applications over the weekend. Many thanks!

Edited 2 time(s). Last edit at 05/15/2023 08:38AM by whatwhatdb.
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May 16, 2023 10:53PM
I believe they shut down for the weekend in my experience.

Shopping Arkansas, Louisiana, & Mississippi.
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May 19, 2023 10:15PM
Why send out a job email in the morning and then not approve applications before the weekend? That happened again today.
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May 22, 2023 01:28PM
fotoball1, please email me at dprice@customerimpactinfo.com and let me know which project this is for so I can take it up with that project team. If they're sending out notices on Friday morning then applications need to be done before they leave in the afternoon. This is a great learning moment for my team. We'll continue to improve and try to make ourselves as accessible as possible during our posted office hours.

Daniel Price
Chief Operating Officer
Customer Impact, LLC
dprice@customerimpactinfo.com
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May 22, 2023 02:42PM
Apparently Dan takes his business seriously.

He's been a real asset to me in the past and I know he will be for other shoppers that seek his assistance.
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May 22, 2023 07:21PM
It was for the sunglasses project.
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May 22, 2023 08:53PM
Thanks! I'll talk with that team and also use it as a teaching moment for all the project teams.

Daniel Price
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May 23, 2023 03:25AM
I had a similar experience. Applied on Saturday for a supposedly Sunday due date.
Kept checking all day Sunday. Nothing. Had to reconfigure my day Monday when around 9 AM PDT I was approved for the shop for TODAY (Monday). I arrived at the location and the GoSPotCheck mission was not loaded on my phone. I wound up calling and they took care of it. All fly by night. This was for the Totes shop.
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