BestMark not paying

I want to make everyone aware that BestMark is engaging in deceitful practices.

In my 20+ years of mystery shopping, I've never had issues like this with any other company.

BestMark has been consistently late with payments for my regular hotel shops (3x per week at numerous locations), and once they even sent the monthly payment as a gift card instead of a Paypal payment, blaming me for having changed the selection of the type of payment even though I never changed anything.

They still haven't paid my last Paypal payment (should have been paid on June 20th) and now owe me $2500 for approved shops. I've sent many emails to both the scheduler and director of operations, both of them ignoring me and haven't replied to a single email.

All tasks were submitted on time and approved by their QA team.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

More Discussions About BestMark (All Companies)

More About Payment

Gift card? What a slap in the face. I thought Secret Shopper was bad.

I didn't even know Bestmark was still an MSC. I thought they disappeared a long time ago. I don't mind an MSC paying late as much, as I would if they didn't pay at all. But, I understand you.

A gift card? I would have been upset.

Shopping Arkansas, Louisiana, & Mississippi.

Edited 1 time(s). Last edit at 07/08/2025 11:45PM by ArkLaMissshopping.

Wait. Let me get this correct. You allowed an MSC to accrue your payment total to $2500?

"Fool me once, shame on you. Fool me twice, shame on me."

@maverick1 wrote:

Wait. Let me get this correct. You allowed an MSC to accrue your payment total to $2500?

"Fool me once, shame on you. Fool me twice, shame on me."

It's important to note that payment for the previous month's tasks is issued on the 20th of the subsequent month. By this time, a significant portion of the current month's work has usually been completed. Consequently, their current delay means the outstanding balance accounts for two months of payments.

The monthly amount is substantial. While I've encountered similar high accruals with other MSCs, the crucial distinction is that they consistently made timely payments. This is the first MSC I have who doesn't pay and ghosts me.

That's strange. I have them set up for direct deposit and was paid on the 16th of May and 18th of June, no issues and no reminders needed.

NOTE: Bestmark fired me 18 yrs. ago for my refusal to accept their bottom paying shops. It is my opinion, I am able to be objective.

A few yrs. back, they were not paying shoppers. I think, but am not positive, they were placing the blame on system problems.

@shopperbob wrote:

A few yrs. back, they were not paying shoppers. I think, but am not positive, they were placing the blame on system problems.

A couple of months ago, the first time they were late (by 2-3 days) they blamed PayPal for blocking the payment and quickly processed it in two batches, fair enough at least they rectified it.

I totally get that system issues can happen. I've been chasing them with reminders for 3 weeks now and they haven't replied to a single email.

This coming from an MSC that threatens to revoke a shop's pay if you don't reply by a certain time the same or following day when they need extra details.

It seems my issue isn't isolated either: [www.reddit.com]

When the Bestmark schedulers redirect you to accounting, it's going to be a bumpy ride. All Best ark emails I receive go straight to Trash.

Bestmark was purchased by Second to None a couple years ago, after a much-discussed period of about a year where they weren't paying their shoppers. Since they were acquired, the companies merged to create the CX Group. My experience has been that they pay on time since the merger.

If you aren't getting what you need from the Bestmark team, I'd suggest you contact the CEO of CX Group, Jeff Hall, directly. His email is jeff@stn.com. He stepped in to help resolve a lot of outstanding Bestmark shopper payments in the past. Main office phone number is (734) 302-8400.

Didn't Best Mark join with STN and become CX Group? CX Group pays me by direct deposit around the 15th of each month. I don't know why Best Mark wouldn't adopt their payment schedule.

Report them to the MSPA and any platforms you sourced work from. Check places like Trustpilot, the BBB, and other reputable sources and include links to any other negative reviews Document the ghosting with times, dates, and balances.
They’ve booted other MSC’s for that kind of behavior and 3rd party platforms use that membership to vett credibility.
You can also file a formal complaint with MSPA and the BBB, both if which would be investigated.
That’s a huge sum of money to be out when you know they’re making far more from the clients.

Sorry, only registered users may post in this forum.

Click here to login

BestMark not paying

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine